Computer Hope
Software => Apple => Topic started by: salwa SMZ on March 29, 2012, 09:53:03 AM
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I have a window 7 64-bit laptop , and I have the latest virsion of iTune installed , the problem iTune could't access the iTune store !! I have tried to stop firewall , to uninstall and reinstall iTune , also tried the diagnostic tool of iTune ...still it unable to access the store , please help me .
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Have you tried Apple iTunes support?
http://www.apple.com/support/itunes/
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well the diagnostics report is as follows :
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Sony Corporation VPCCW17FX
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0032A8DC03AF4268
Current user is not an administrator.
The current local date and time is 2012-03-29 18:27:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce G210M
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {939AE2BD-8C6E-4E17-A97E-C6BFB397C47E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name: {C89C4223-6035-4965-AE06-E1237A05233F}
Description: Atheros AR9285 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name: {A15C6CB2-3931-4071-A3F2-505BAF55070C}
Description: Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 29 17:02:32 2012
Lease Expires: Fri Mar 30 17:02:32 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-25 16:39:59.
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http://support.apple.com/kb/HT1527
This may help.