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Hardware => Hardware => Topic started by: jat470 on June 01, 2012, 08:19:53 AM

Title: Has my hard drive failed?
Post by: jat470 on June 01, 2012, 08:19:53 AM
For awhile now (about 3-4 months) my computer has been freezing intermittently. Initially I thought it was some sort of virus or malware, but the problem would go away for awhile then come back again. Recently I got the Error Disk Recovery window and when I ran the disk repair option, it seemed to fix the problem at first. But then it came back again and then a week ago when it cropped up again, the computer rebooted on its own and now keeps referring to Error Disk Recovery.  But when I initiate the disk repair all I get is an image of the Welcome screen graphic and the progress bar never appears. Selecting the 'Start Windows Normally' option just causes the computer to reboot. Iíve run the Dell 32-bit Diagnostics Utility test and got:

Error Code 0F00:1332
Msg: DISK-Block 2321200: Interrupt Request(RQ) did not set in time


Any thoughts? Thank you! :)
Title: Re: Has my hard drive failed?
Post by: Geek-9pm on June 01, 2012, 12:51:26 PM
Welcome!
Computer Hope is the number one location for free computer help.
The forum will help everyone with all computer questions.

Wheeler a computer shows possible hardware error, a backup plan needs to be initiated right away.

But if you do not have a backup, do this:

You can get an external hard drive for a backup of data, such as your documents, music and photos. You can boot your computer from a  CD that has nits own penetrating system. You them mount the failing drive and locate your data and copy it to the external drive.

After that, proceed to try and repair the failing drive, if possible. Do the backup first. Unless you don't care. There is no way to guarantee recovery of a fainting drive. Sometimes you can, sometimes you can't.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 02, 2012, 11:40:19 AM
All my important files I already keep on an external drive.

The one I'm having trouble with is an internal drive that my OS is installed on (and is the only thing I keep on it).

It's not a big deal if I have to get a new drive and reinstall the OS, I just want to be sure if that step is even necessary before I do.

Sorry...should have included this in the initial post, but here's more info on my machine:

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 6/4/2010 12:52:43 PM
System Uptime: 3/1/2012 6:13:44 AM (4 hours ago)
.
Motherboard: Dell Inc. | | 0T568R
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz | CPU 1 | 2668/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 689 GiB total, 614.903 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
J: is FIXED (NTFS) - 1863 GiB total, 1354.033 GiB free.
K: is Removable
L: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description:
Device ID: ROOT\NET\0000
Manufacturer:
Name:
PNP Device ID: ROOT\NET\0000
Service:
.
==== System Restore Points ===================
.
No restore point in system.
Title: Re: Has my hard drive failed?
Post by: patio on June 02, 2012, 03:13:14 PM
Get a disk imaging app...
Paid ...i recommend Acronis True Image...
Free...i recommend Macrium Reflect.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 02, 2012, 05:41:27 PM
How do I get these to run on my computer?
Title: Re: Has my hard drive failed?
Post by: Geek-9pm on June 02, 2012, 07:00:42 PM
How do I get these to run on my computer?
Do you have the original Windows 7 install DVD?
This link applies to a Dell system with Windows 7
http://www.support.com/how-to/use-startup-repair-windows-7
Is that any help?


Title: Re: Has my hard drive failed?
Post by: patio on June 03, 2012, 07:17:18 AM
How do I get these to run on my computer?

They can be ran from a bootable CD you create when you get the program...
Title: Re: Has my hard drive failed?
Post by: jat470 on June 03, 2012, 02:07:40 PM
Thank you for the help so far, guys! :) Now...

Do you have the original Windows 7 install DVD?

No...it came pre-installed.

Also Macrium Reflect doesn't seem to be running off the disk I created, unless it normally takes time to initiate (nothing's happened in the 20 minutes I've had the computer running)...
Title: Re: Has my hard drive failed?
Post by: Geek-9pm on June 03, 2012, 03:05:46 PM
Macrium Reflect will bot in under two min.  Test it first on a working machine, just to see how it works.
Make sure the BIOS is set to boot from CD.


Title: Re: Has my hard drive failed?
Post by: patio on June 03, 2012, 03:19:47 PM
Thank you for the help so far, guys! :) Now...

No...it came pre-installed.

Also Macrium Reflect doesn't seem to be running off the disk I created, unless it normally takes time to initiate (nothing's happened in the 20 minutes I've had the computer running)...

If it's taking that long for the bootdisk the HDD has most likely failed.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 03, 2012, 03:29:41 PM
Macrium Reflect will bot in under two min.  Test it first on a working machine, just to see how it works.
Make sure the BIOS is set to boot from CD.

I chose the run from CD/DVD drive option under the F12 menu. Is that what you mean?
Title: Re: Has my hard drive failed?
Post by: jat470 on June 03, 2012, 03:54:03 PM
If it's taking that long for the bootdisk the HDD has most likely failed.

Yeah, was kinda sensing that's where this might be headed.

Just in case, maybe you guys could point me in the right direction for reinstalling an OP? If I go that route, it'll be my first time doing it.
Title: Re: Has my hard drive failed?
Post by: Computer_Commando on June 03, 2012, 04:51:34 PM
...No...it came pre-installed...

...Just in case, maybe you guys could point me in the right direction for reinstalling an OP? If I go that route, it'll be my first time doing it.
If you're the registered owner of the machine, you'll have to get the DVD's from Dell.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 03, 2012, 08:02:13 PM
If you're the registered owner of the machine, you'll have to get the DVD's from Dell.

Even if I install a whole new hard drive?
Title: Re: Has my hard drive failed?
Post by: jat470 on June 04, 2012, 10:04:18 AM
bump
Title: Re: Has my hard drive failed?
Post by: Pyro on June 04, 2012, 10:14:30 AM
Even if I install a whole new hard drive?
If you have not got a CD/DVD there, of course. You need one to install an operating system.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 04, 2012, 10:29:38 AM
If you have not got a CD/DVD there, of course. You need one to install an operating system.

No, I understand that.

I was just curious as to why I can't just pick up my own copy from, say, Walmart, and install that?
Title: Re: Has my hard drive failed?
Post by: Geek-9pm on June 04, 2012, 11:30:33 AM
No, I understand that.

I was just curious as to why I can't just pick up my own copy from, say, Walmart, and install that?
1.  If at Walmart has it, it will be costly.
2. The standard retail package  will not have all the drivers needed.

Your choice. Aquatically, to have a a retail version may give you the opportunity to transfer it to a better computer  later on.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 04, 2012, 12:24:02 PM
The standard retail package  will not have all the drivers needed.

Ah...okay. Thank you!
Title: Re: Has my hard drive failed?
Post by: Allan on June 04, 2012, 02:45:15 PM
Agreed. Purchasing your own copy of Windows is your best option.
Title: Re: Has my hard drive failed?
Post by: Kurtiskain on June 04, 2012, 07:04:54 PM
Don't most Dells have a hidden recovery partition these days?
If the startup recovery wizard is starting OK this generally means the drive is OK.

Are there any ticking/knocking/grinding noises coming from the pc?

Instead of purchasing your own copy with another licence, perhaps visit your local computer store. (A small independant store will be needed for this, Windows 7 Home Premium, and the subversion will need to be either a. 32-bit if you have equal to or less than 3.5GB of RAM, and b. 64-bit for anything over 3.5GB of RAM) and ask if they have any spare copies of just the CD you need. Your OEM key on the side of your machine will work just fine for the installation.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 06, 2012, 07:08:36 AM
2. The standard retail package  will not have all the drivers needed.

Here's a question for you...

I have the drivers and utilities on disk--could I  use those?
Title: Re: Has my hard drive failed?
Post by: Allan on June 06, 2012, 09:07:01 AM
As long as they are for the same Windows Version, yes. Let me try to explain drivers

Windows inculdes "basic" drivers so most of your hardware will work (mouse, keyboard, display). But the more sophisticated drivers (the ones you should install) are not part of Windows - they are obtained from the websites of the various hardware manufacturers and they will provided added functionality for your devices. In the case of laptops, all drivers should be obtained from the website of your laptop manufacturer. For desktops, you can get them from either the desktop manufacturer's website or you can go to the websites of the various component manufacturers for the latest releases. For example, the driver for your display adapter should be downloaded from the manufacturer of your video card, etc.

The first driver you should install is the chipset driver. That is obtained from either the website of your computer manufacturer or the motherboard manufacturer. Then install all the other drivers. If you have a disc that came with your computer and it has all of the drivers on it, you can use that (again, chipset driver first). But if it's not a fairly new disc you're probably better off getting the newest drivers from the web.
Title: Re: Has my hard drive failed?
Post by: jat470 on June 06, 2012, 09:10:00 AM
Thank you so much! You guys have been a great help!
Title: Re: Has my hard drive failed?
Post by: Allan on June 06, 2012, 09:11:44 AM
Sure - that's what we're here for. If you run into any issues just post back and we'll try to help.
Title: Re: Has my hard drive failed?
Post by: jason2074 on June 06, 2012, 10:18:58 AM
Please run a diagnostic test of your hard drive before proceeding to reinstalling or purchasing any retail disc.