Computer Hope
Hardware => Hardware => Topic started by: sarcasticphoenix on July 30, 2012, 08:33:37 AM
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Hello, my laptop has been telling me that there is a problem with the hard drive for a couple of days now.
When I first turn on the computer, the HP program preinstalled on to my computer tells me that SMART checking fails.
After logging into Windows, a message box pops up that says, "Windows has detected a Hard Drive problem."
Also, the Intel Rapid Storage Technology program tells me, "Your system is reporting one or more events, and data may be at risk."
I decided to run a GSmartControl scan of the hard drive.
The scan told me:
(and right as I typed that line above, the Windows Hard Drive window pops up)
Reallocated Sector Count is highlighted in red.
Failed: now
Norm-ed value: 9
Worst: 9
Threshold: 10
Raw value: 14944
Reallocation Event Count is highlighted in pink.
Failed: never
Norm-ed value: 100
Worst: 100
Threshold:0
Raw value:703
Here are the ones marked "Pre-Failure":
Read Error Rate
Throughput Performance
Spin-Up Time
Reallocated Sector Count
Seek Error Rate
Seek Time Performance
Spin-Up Retry Count
End to End Error
Everything else is marked "Old Age".
I have only had this laptop for about half an year.
What is the problem with the drive?
What can I do to fix the problems?
I do have:
One extra hard drive (1.8")
The recovery disk to reset everything
Here is the log:
smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-win7(64)-sp1] (sf-win32-5.41-1)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: Toshiba 2.5" HDD MK..59GSM (Adv. Format)
Device Model: TOSHIBA MK1059GSM
Serial Number: Z055F2TZS
LU WWN Device Id: 5 000039 2f6981272
Firmware Version: GL002C
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Mon Jul 30 10:13:48 2012 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x51) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 253) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0027 100 100 050 Pre-fail Always - 0
3 Spin_Up_Time 0x0023 100 100 002 Pre-fail Always - 3026
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 216
5 Reallocated_Sector_Ct 0x0033 009 009 010 Pre-fail Always FAILING_NOW 14944
7 Seek_Error_Rate 0x002f 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0025 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 092 092 000 Old_age Always - 3296
10 Spin_Retry_Count 0x0033 104 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 209
183 Runtime_Bad_Block 0x0032 100 100 001 Old_age Always - 0
184 End-to-End_Error 0x0033 100 100 097 Pre-fail Always - 0
185 Unknown_Attribute 0x0032 100 100 001 Old_age Always - 65535
187 Reported_Uncorrect 0x0032 064 064 000 Old_age Always - 36
188 Command_Timeout 0x0032 100 099 000 Old_age Always - 8
189 High_Fly_Writes 0x003a 100 100 001 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 058 047 040 Old_age Always - 42 (Min/Max 27/45)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 15046
192 Power-Off_Retract_Count 0x0022 100 100 000 Old_age Always - 524296
193 Load_Cycle_Count 0x0032 099 099 000 Old_age Always - 12768
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 703
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 36 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 36 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 e2 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 30 00 9a 66 40 00 1d+13:13:38.643 WRITE FPDMA QUEUED
61 08 28 68 96 66 40 00 1d+13:13:38.643 WRITE FPDMA QUEUED
61 08 20 50 95 66 40 00 1d+13:13:38.642 WRITE FPDMA QUEUED
61 08 18 f0 94 66 40 00 1d+13:13:38.642 WRITE FPDMA QUEUED
61 08 10 80 94 66 40 00 1d+13:13:38.641 WRITE FPDMA QUEUED
Error 35 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 c2 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 05 a0 e0 e3 16 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
61 00 98 e0 e2 16 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
61 70 90 90 43 08 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
61 08 88 50 8a 9e 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
61 07 78 f8 4d 9e 40 00 1d+13:13:34.639 WRITE FPDMA QUEUED
Error 34 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 32 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 27 38 f8 1a c9 40 00 1d+13:13:30.639 WRITE FPDMA QUEUED
61 00 28 f8 19 c9 40 00 1d+13:13:30.639 WRITE FPDMA QUEUED
61 27 20 00 c1 c8 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED
61 27 18 d0 19 c9 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED
61 27 10 28 c2 c8 40 00 1d+13:13:28.639 WRITE FPDMA QUEUED
Error 33 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 2a 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 27 70 88 bd c8 40 00 1d+13:13:26.640 WRITE FPDMA QUEUED
61 00 68 88 bc c8 40 00 1d+13:13:26.640 WRITE FPDMA QUEUED
61 01 48 c8 08 07 40 00 1d+13:13:25.042 WRITE FPDMA QUEUED
61 27 40 60 bc c8 40 00 1d+13:13:24.640 WRITE FPDMA QUEUED
61 00 38 60 bb c8 40 00 1d+13:13:24.640 WRITE FPDMA QUEUED
Error 32 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 41 7a 70 25 b3 60 Error: WP at LBA = 0x00b32570 = 11740528
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 90 08 2d 62 40 00 1d+13:13:21.813 WRITE FPDMA QUEUED
61 78 88 98 17 63 40 00 1d+13:13:21.813 WRITE FPDMA QUEUED
61 1f 80 c8 1f c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED
61 00 58 c8 1e c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED
61 00 48 c8 1d c9 40 00 1d+13:13:21.811 WRITE FPDMA QUEUED
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
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I'm not sure I know what your question is.
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Quoted from the post I posted,
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Everything else is marked "Old Age".
I have only had this laptop for about half an year.
What is the problem with the drive?
What can I do to fix the problems?
I do have:
One extra hard drive (1.8")
The recovery disk to reset everything
--
The question was right before the logs...
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Everything else is marked "Old Age".
I have only had this laptop for about half an year.
1. What is the problem with the drive?
2. What can I do to fix the problems?
I do have:
3. One extra hard drive (1.8")
The recovery disk to reset everything
1. SMART is indicating that failure is imminent. http://en.wikipedia.org/wiki/S.M.A.R.T.
2. Replace the hard drive.
3. You cannot replace a 2.5" with a 1.8"
Win7 has a Backup Utility to create an image on an external USB drive or your DVD drive.
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Quoted from the post I posted,
The question was right before the logs...
Sorry, that wasn't (and still isn't) clear to me - but okay. Anyway, you obviously want to replace the drive.
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3. You cannot replace a 2.5" with a 1.8"
You can get adapters and caddies...
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Yes, I know I cannot use that 1.8"... dang, this is horrible.
My computer's hard drive starts to die RIGHT before going on a nice two-week vacation.
Maybe I will go buy some high-tech hard drives in Tokyo.
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Yes, I know I cannot use that 1.8"
$20 or less
Micro SATA to SATA (1.8" to 2.5") Hard Drive/SSD Convertor Enclosure Adapter Caddy
(http://ecx.images-amazon.com/images/I/41GFPSDV0LL._SL500_AA300_.jpg)