Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: AVS004 on March 13, 2013, 11:06:05 PM
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This is the bluescreen message: (if someone has posted the same already and I did not find it, I apologize, please point it to me)
*** STOP: 0x0000001E (0xFFFFFFFFFC0000005, 0xFFFFF8800333C630,0x000000000000000, 0x000000000000000)
Thanks for any help!
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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Thank you Will do that shortly
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Here you go, Allan
There was a lot of data from previous bluescreen crashes in the past but I posted jut this one for you; if you want me to post others, I will be happy to. But I would be glad if you helped me just with this one. :(
Dump File : 031313-45817-01.dmp
Crash Time : 3/13/2013 7:14:59 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0333c630
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+75c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031313-45817-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 305,879
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Yes, I would like to see the last 10 blue screen errors please (just the last 10). Thanks.
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Here you are, Allan. There should be about 10 of those exceptions. Thank you!
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Dump File : 011812-21153-01.dmp
Crash Time : 1/18/2012 6:33:00 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02fbab05
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+5e74b10
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011812-21153-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,831
==================================================
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Dump File : 012013-30451-01.dmp
Crash Time : 1/20/2013 2:41:43 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff860`02ff46bc
Parameter 2 : 00000000`00000001
Parameter 3 : fffff800`02facfa2
Parameter 4 : 00000000`00000005
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+16e9a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012013-30451-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 305,879
==================================================
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Dump File : 020312-26738-01.dmp
Crash Time : 2/3/2012 8:19:33 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`040902f0
Parameter 3 : fffffa80`04090440
Parameter 4 : 00000000`0c15239d
Caused By Driver : bowser.sys
Caused By Address : bowser.sys+70627d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020312-26738-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,831
==================================================
==================================================
Dump File : 020913-25459-01.dmp
Crash Time : 2/9/2013 4:03:48 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7ef90
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7ef90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020913-25459-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 304,087
==================================================
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Dump File : 022712-24476-01.dmp
Crash Time : 2/27/2012 7:38:37 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03013b05
Parameter 3 : fffff880`0c3dee80
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022712-24476-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,831
==================================================
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Dump File : 031012-23836-01.dmp
Crash Time : 3/10/2012 5:23:56 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02ec4b65
Parameter 3 : fffff880`083a0550
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031012-23836-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,831
==================================================
==================================================
Dump File : 031313-45817-01.dmp
Crash Time : 3/13/2013 7:14:59 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0333c630
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+75c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031313-45817-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 305,879
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Dump File : 042712-30888-01.dmp
Crash Time : 4/27/2012 11:59:29 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02eceb85
Parameter 3 : fffff880`098ea9e0
Parameter 4 : 00000000`00000000
Caused By Driver : NDProxy.SYS
Caused By Address : NDProxy.SYS+4c5d9e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042712-30888-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,959
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Dump File : 051012-25786-01.dmp
Crash Time : 5/10/2012 5:58:28 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`040902f0
Parameter 3 : fffffa80`04090440
Parameter 4 : 00000000`0c158ce5
Caused By Driver : HDAudBus.sys
Caused By Address : HDAudBus.sys+ff04a2f0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051012-25786-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,959
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Dump File : 051812-43976-01.dmp
Crash Time : 5/18/2012 4:58:42 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : fffff8e0`033729bc
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02fb7fa2
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051812-43976-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,959
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Dump File : 060712-24195-01.dmp
Crash Time : 6/7/2012 5:51:39 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`040902f0
Parameter 3 : fffffa80`04090490
Parameter 4 : 00000000`041a5f65
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060712-24195-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,959
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Have you run memtest86 on this computer to verify the RAM is good. Run it for about 4 or 5 passes. This might take an hour or so. Just need to burn the memtest86 iso to a CD, DVD, or make a bootable thumb drive. Anything in red is bad news for memory. I noticed that the memory address in which it fails seems random in regards to the NT OS Kernel.
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1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Are you running Vista or W7?
3) Hardware specs?
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Have you run memtest86 on this computer to verify the RAM is good. Run it for about 4 or 5 passes. This might take an hour or so. Just need to burn the memtest86 iso to a CD, DVD, or make a bootable thumb drive. Anything in red is bad news for memory. I noticed that the memory address in which it fails seems random in regards to the NT OS Kernel.
No, did not run this test. Can you please tell me how to do that? Thanks
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1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Are you running Vista or W7?
3) Hardware specs?
1) It is hard to tell wether there was something new or different since last time because of course there were changes to software, hardware. I cen tell you tht the first bluescreen appeared within a few days after I purchased the machine when I hardly had the chance to install anything. The bluescreens appear not frequently and not regularly but randomly and especially when there is something connected to the machine such as, a scanner which works off USB port, a SD card plugged directly into the port, or a flash drive. I use flash drives a lot but they are mine and I bought them clean, so I do not use unknown to me flash drives. But note, there may be days or months and nothing may occur when these flash drives are used.
The screens seem to appear when there are a lot of tasks performed at the same time, e.g. anitvirus is conducting a scan and windows is downloading updates, IE is running, and an SD card is plugged in, etc. But this may not happen at all. Yes, I do log off and exit all applications properly and in 90% of cases nothing happens
2)It's windows 7 ultimate 64 bit
3) here are some specs:
Intel core i7-2600 quad-core , 3.8 Ghz, 8mb cache
12 gb ddr3-1066mhz sdram [3dimms]
1.5 Tb RAID 1 (2 X1.5TB SATA HDDs)
3GB DDR NVIDIA GetFroce GT 440 (DVi, HDMI, VGA)
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1) Is the machine over-clocked? If so, can you disable that feature please?
2) Make and model of computer?
3) Please look in device manager. Any yellow or red symbols?
4) The fact that this occurs infrequently and randomly makes it difficult to diagnose. Let's go ahead and check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.
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Dear Allan,
1)Sorry, I do not understand what "over-clocked" means. What does this mean?
2) This is HP Pavillion HPE h8t
3) Looked in the device manager, no there are no yellow or red symbols
4) I downloaded the memtest and burned to a cd as an .iso file. This is where I am stuck. I could not change the boot order. I had to call HP to help me find the BIOS utility. Once in BIOS, I did find the "Boot" prompt and the menu for boot priority there is called "boot order" and there were directions unlike in other BIOS menus. There were no choices of 1st boot device, 2nd boot device, etc. but there were prompts at the bottom F10 save, Enter- drag, F5 disable. Devices where "CD-ROM Devices", Hard Drive" and something else. I figured out how to palce CD-Rom Devices on top of "Hard drive" but the "Cd-Roms" are never on the very top because there is another option there, on the very top, that's not going away. I was able to move CD-ROMS up above the hard drive and I did "Save and Exit" in the File menu. At this moment the CD Rom was in the Drive F. Once I exited the BIOS, the machine still booted Windows 7, not the CD . I again restarted, entered BIOS and tried disabling "Hard Drive". Once I saved and exited, the machine said the "device was not found", or something to that effect and was not able to go any further. I had to restart, go into BIOS again and enabled the hard drive and logged on to Windows and am writing to you this message.
All this time the Disc is in the drive F
I am going to try to go back into BIOS so I can copy what options I have to describe them for you. later.
Sorry, this is getting too advanced for me at this point.
I am simply afraid of causing harm to the machine.
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Dear Allan,
I went into BIOS once again and this is its set-up:
The first two menus on top are File and Storage.
Under Storage there is the BOOT ORDER
In the BOOT ORDER command the window is as follows
UEFI Boot Sources
Legacy Boot Sources (this is where the arrow presently is)
Hard Drive
Intel RAIDVOL
Network Controller
ATAPI CD-ROM
F10 Accept, ESC- Cancle ENTER=Drag
I tried movinfg the arrow to ATAPI CD-ROM and then used Enter key to move it above Hard Drive but it never goes above the Legacy Boot Sources or UEFI Boot Sources
What can be done?
Thank you!