Computer Hope

Hardware => Hardware => Topic started by: digitalchi on April 22, 2013, 04:47:57 PM

Title: Crashing, hanging, mess!
Post by: digitalchi on April 22, 2013, 04:47:57 PM
Hi,
So I'm not new to this site, just first time registering here type of new. One of my client's computers is driving me nuts on trying to track down the problem(s). Her computer was built 2-3 years ago from one of those newegg kits. It was having constant issues from day one. I found out there was a malfunction with the motherboard and got it replaced with the same model (still under warranty). The issues she was having were related to video (the onboard gpu was bad).
The new motherboard came in and was installed March 31. I have tested the memory, video, hard drive, PSU, anti-virus/anti-spyware/anti-malware before and after the motherboard replacement.
She is having constant issues with Firefox, other browsers, hangs and crashes.

Here are some of the issues she describes:
“Well I opened your email. Went to close IE since Firefox has been working so well today and the entire system crashed. The image looks like an old TV with static and frames skipping, blank sections (like old punch computer cards) and snap, crash”

“1. It hangs often in Firefox, but not consistently. Sometimes it will clear up if I reboot, but not consistently. It also hangs a bit in IE. It seems to be worse while on FB or trying to open/watch videos or you tube

2. It has crashed three time, out of the blue, totally. The screen looks like a static from an old TV, flickering up and down like old TV's used to when they were not aligned correctly. With holes in the picture like old computer punch cards ... sorry for all the "old" analogies, but I'm old. Any suggestions would be most appreciated. It's all working fine now”


My client sent me the following after showing the log file I have attached to a friend.
“At first, my gut said that this could be several different root issues
that are causing numerous (potentially overlapping) symptoms.

The symptom that seems most unusual to me is the "artifacts" on the
screen.  If you happen to have a second screen to swap with, I'm
curious if those symptoms go away.  It wouldn't do anything for the
stability (a.k.a. "crashing") issues, but maybe it would help the
display itself.

Its also possible that the graphics processing unit (GPU) is faulty or
the wrong driver is being used.  That could explain both the strange
visual effects and the stability issues.
This is from a friend

If the visual effects are taken out of the equation and I focus on the
others (going on the assumption that there are several root problems
at the same time), then I'd start by wanting to know the amount of RAM
and the version of Windows (too little RAM could explain slow
performance), the amount of unused hard drive space (too little could
cause slow performance for a number of reasons), what kind of CPU it
has (CPU is the "number cruncher" of the computer, so it can be a
bottleneck), and maybe even want to run some stress tests on the
hardware to see if anything is broken, e.g. memtest86+ to test for bad
RAM modules.”


Here is her computer log.
https://dl.dropboxusercontent.com/u/42463633/ari's%20computer%20april%2013.txt

There aren't any crash dump logs being made either. I've used who crashed in the past on her machine but it's not blue screening.
Just thinking about this makes my head hurt. Any suggestions or insight would be greatly appreciated.

Thanks
Title: Re: Crashing, hanging, mess!
Post by: Accessless on April 23, 2013, 12:47:45 AM
I have tested the memory, video, hard drive, PSU, anti-virus/anti-spyware/anti-malware before and after the motherboard replacement.

I take it that means that you have tested these after the problems began or have the problems never stopped? Personally I would have suspected the RAM, in machines with shared memory RAM problems can manifest themselves as some pretty strange graphical glitches.

You didn't mention what motherboard was being used but you did mention that you have had to replace it before. Have you checked out reviews of that motherboard? You may find that it has a reputation for being unreliable.
Title: Re: Crashing, hanging, mess!
Post by: digitalchi on May 02, 2013, 09:34:02 AM
Sorry for the delay in response. I was waiting for my client to get back to me. Here are the specs of the PC from speccy she got for me.

Operating System
 Microsoft Windows 7 Professional 32-bit SP1
CPU
 Intel Core i3 530 @ 2.93GHz 93 °F
 Clarkdale 32nm Technology
RAM
 4.00 GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
 ASUSTeK Computer INC. P7H55-M PRO (LGA1156) 90 °F
Graphics
 SL231DPB ([email protected])
 Intel HD Graphics
Hard Drives
 233GB Seagate ST3250820AS ATA Device (SATA) 87 °F
 466GB SAMSUNG HD502HJ ATA Device (SATA) 81 °F
Optical Drives
 SONY DVD RW DRU-510A ATA Device
Audio
 High Definition Audio Device