Computer Hope

Software => Computer viruses and spyware => Topic started by: Reeves on April 24, 2013, 11:30:14 PM

Title: Laptop is locked on a screen that says Moneypaks
Post by: Reeves on April 24, 2013, 11:30:14 PM
My father called me tonight and asked me to look at his laptop, so I brought it home with me to check it out.  When I turn it on it goes to a screen that mentions an fbi crime unit and Moneypaks credit cards.

I've tried rebooting it to safe mode but it just goes back to the same white screen, so I am sort of out of ideas about what to do for him to get his computer back up and running

Thanks in advance
Title: Re: Laptop is locked on a screen that says Moneypaks
Post by: SuperDave on April 25, 2013, 12:54:22 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.