Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: KR07Fan on August 27, 2013, 08:33:03 AM

Title: BSOD when playing games.
Post by: KR07Fan on August 27, 2013, 08:33:03 AM

Hello all,

I 've been getting BSOD's recently only when I play games

Following is the error message

"Attempt to reset the display driver and recover from timeout failed"

Following is my system configuration:
OS Name: Microsoft Windows 7 Ultimate, 6.1.7600 Build 7600
System type : X86-based PC
RAM : 2:00 GB
Processor : Pentium(R) Dual-Core CPU E5700 @ 3.00 GHz, 3003 Mhz, 2 Core(s), 2 Logical Processor(s)

I have not installed any graphics card in my system, when i looked up the Device manager this is what i have in display adapters

Intel(R) G41 Express Chipset(Microsoft Corporation- WDDM 1.1)


I am not sure what the Problem is, PFB last three dumps taken from Blue screen viewer

Can somebody please tell me what the issue is and some solution. I am only a beginner :)

Please let me know if you need additional info for this issue.


Dump #1:
==================================================
Dump File         : 082713-13431-01.dmp
Crash Time        : 27-Aug-13 6:11:57 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : 0x876d7008
Parameter 2       : 0x95c309b0
Parameter 3       : 0x00000000
Parameter 4       : 0x0000000c
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+d1574
Stack Address 1   : dxgkrnl.sys+8cc26
Stack Address 2   : dxgkrnl.sys+8da45
Stack Address 3   : dxgmms1.sys+692c
Computer Name     :
Full Path         : C:\Windows\Minidump\082713-13431-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 868,296
Dump File Time    : 27-Aug-13 6:15:03 PM
==================================================

Dump #2:

==================================================
Dump File         : 082313-160727-01.dmp
Crash Time        : 23-Aug-13 7:32:20 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : 0x86f80008
Parameter 2       : 0x95c3f9b0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+d1574
Stack Address 1   : dxgkrnl.sys+8cc26
Stack Address 2   : dxgkrnl.sys+8da45
Stack Address 3   : dxgmms1.sys+692c
Computer Name     :
Full Path         : C:\Windows\Minidump\082313-160727-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 378,248
Dump File Time    : 23-Aug-13 7:36:12 PM
==================================================


Dump#3:
==================================================
Dump File         : 082213-16036-01.dmp
Crash Time        : 22-Aug-13 7:49:09 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : 0x8748f510
Parameter 2       : 0x958439b0
Parameter 3       : 0x00000000
Parameter 4       : 0x0000000c
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+d1574
Stack Address 1   : dxgkrnl.sys+8cc26
Stack Address 2   : dxgkrnl.sys+8da45
Stack Address 3   : dxgmms1.sys+692c
Computer Name     :
Full Path         : C:\Windows\Minidump\082213-16036-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 935,304
Dump File Time    : 22-Aug-13 7:51:17 PM
==================================================

Title: Re: BSOD when playing games.
Post by: Calum on August 27, 2013, 08:39:50 AM

Hi, welcome to the forums :)

This problem can be caused by several things.  Firstly, try downloading the latest graphics drivers (https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng&OSVersion=Windows%207%20%2832-bit%29*&DownloadType=Drivers) and see if that helps the situation at all.

If not, I would suspect faulty memory, as the integrated graphics use system RAM rather than their own.  Download Memtest (http://www.memtest.org/), burn it to a disk, boot from it and let it run, preferably overnight.  Any errors will mean you have a faulty stick of RAM, which would need replacing.

Hope this makes sense, and helps :)