Computer Hope

Software => Computer viruses and spyware => Topic started by: Mikie0427 on November 15, 2013, 08:42:18 AM

Title: Malware lock out
Post by: Mikie0427 on November 15, 2013, 08:42:18 AM
By the way, I read the "Read this before asking about malware removal".  I'm not able to download or do anything.  Just have a blank white screen.  Thanks again
Title: Re: Malware lock out
Post by: SuperDave on November 15, 2013, 12:22:28 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please try booting your computer in Safe Mode with NetWorking. Download, install and run MBAM. If it runs, please try running it in Normal mode and post the log.

Malwarebytes' Anti-Malware (MBAM)

If you already have Malwarebytes be sure to check for updates before scanning!

Download Malwarebytes Anti-Malware (http://www.besttechie.net/tools/mbam-setup.exe) and save it to your desktop. Alternate download link (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)

•Double-click mbam-setup.exe and follow the prompts to install the program.

•Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

•If you encounter any problems while downloading the updates, manually download them from here (http://www.malwarebytes.org/mbam/database/mbam-rules.exe) and just double-click on mbam-rules.exe to install.

•If an update is found, it will download and install the latest version.
•Once the program has loaded, select Perform Quick Scan, then click Scan.

•When the scan is complete, click OK, then Show Results to view the results.

•Be sure that everything is checked, and click Remove Selected.

•When completed, a log will open in Notepad. Save it to a convenient location like the Desktop.

•The log is also automatically saved and can be viewed later by clicking the Logs tab in MBAM.

•Copy and Paste the contents of the report in your reply.

•Exit MBAM.
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Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Title: Re: Malware lock out
Post by: Mikie0427 on December 05, 2013, 07:19:11 AM
Thank you, Dave.  I started in safe mode with networking but the same result.  Windows starts, I see my desk top, the icons load then the screen flickers and it goes blank.  The cursor is visible but nothing else.  When I turn off the machine, the reverse happens.  The desk top appears for a moment, then windows logs off and shuts down. :o ???
Title: Re: Malware lock out
Post by: SuperDave on December 05, 2013, 12:12:55 PM
If it doesn't boot with this disk, It's probably a hardware problem.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.