Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Forbearnan on May 26, 2014, 09:59:17 AM
-
I have a Windows 7 Professional ProBook 4440s with a 64-bit Operating System.
Last night, I tripped on my computer and became violently ill on its bottom; the computer was closed, but overturned. As far as I can tell, nothing got into the battery or keyboard, but some did get into one of the USB ports.
Initially, I turned on my computer, and was able to scan my finger (for the password) but was unable to move the cursor or use the keyboard.
As suggested, I shut off my computer, removed the battery, held down the power button for 30 seconds, plugged my computer back in, and powered it back up. I still could not use the touchpad or type, although I was still able to log into my computer via finger-scanner.
I then plugged in an external mouse, and it seemed to work, but it stops working after a few minutes. I have to keep disconnecting and reconnecting it to use the external mouse. With the external mouse plugged in, I am able to type.
What is the least-intrusive way that I can regain control of my fingerpad and keyboard?
-
Last night, I tripped on my computer and became violently ill on its bottom; the computer was closed, but overturned. As far as I can tell, nothing got into the battery or keyboard, but some did get into one of the USB ports.
Umm ... pause, sip some coffee, and then try to write something that makes sense. You became violently ill on your computer's bottom? See what I mean by not making sense?
Apparently, you spilled something on the computer but you never used the word spill. So, write something that makes sense and then maybe someone can help.
-
I'm sorry about not being specific. Here it is again:
I have a Windows 7 Professional ProBook 4440s with a 64-bit Operating System.
Last night, I tripped on my closed computer. While it was overturned, I vomited on the bottom (near the battery.) As far as I can tell, nothing got into the battery or keyboard, but some did get into one of the USB ports.
I then turned on my computer, and was able to scan my finger (for the password), but was unable to move the cursor or use the keyboard.
As suggested, I shut off my computer, removed the battery, held down the power button for 30 seconds, plugged my computer back in, and powered it back up. I still could not use the touchpad or type.
I then plugged in an external mouse, and it seemed to work, but it stops working after a few minutes. I have to keep disconnecting and reconnecting it to use the external mouse. I am only able to type and use the cursor with the external mouse.
-
You might need to take the computer to a shop, explain what happened, and ask them to troubleshoot. But, before doing that, I think I would removed panels on the bottom, such as the panel that covers the hard drive, the panel that covers memory modules, and any other removable panels, and thoroughly look for traces of foreign matter, i.e. from your vomit :o , and, if found, clean it. These panels can usually be removed by removing small screws holding them in place. And, take a very close look around any air ventilation openings to search for debris. I would also take another close look at the USB port for any remnants from the mishap.
If you find traces of debris and clean it, allow plenty of time for it the computer to dry after cleaning. I suggest letting it sit overnight after cleaning before attempting to start it. If you have a fan you could put near the laptop to facilitate drying, I would also use it to enhance the drying.
Again, you might need to take the computer to a shop. And, you might want to do that without any further attempts by you to get the computer working right.