Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: chad on June 17, 2014, 03:28:04 PM
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Hola
I Just got my first (then 2nd and 3rd) Blue Screen of Death in 4 years. This PC has been running totally fine for 2 years, never an issue. Running Windows 7 HP 64bit, Intel i5-2400 @ 3.1GHz, 8gb ram.
After restarting I see an error report, I'll copy and paste below in case it's any help. I was using uTorrent 3.4.1 Build 31395 all 3 times, the system seems to sit idle quite fine and allow web browsing but once uTorrent is open, within 10-15 mins it crashes again. Also had Chrome Version 35.0.1916.153 m running.
Probably unrelated but Recently my Bitdefender subscription ran out so I'm using MS Security Essentials. (Please don't yell at me!) have been on MSSE for about 2 weeks and will be back on Bitdefender within days.
Does this sound like a dying HD? Have many pics/vids I would love NOT to lose forever! Should I make backing up a priority? Thanks for any assistance you can give.
Crash report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880015786FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\061714-32573-01.dmp (Do you need this pasted? Won't let me attach - need admin rights! I AM admin!)
C:\Users\****\AppData\Local\Temp\WER-97219-0.sysdata.xml (this is now missing)
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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Cheers, thanks
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Dump File : 061714-32573-01.dmp
Crash Time : 17/06/2014 7:54:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000028
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`015786fd
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061714-32573-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,672
Dump File Time : 17/06/2014 7:55:48 PM
==================================================
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Dump File : 061714-41777-01.dmp
Crash Time : 17/06/2014 7:36:50 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000028
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0173c6fd
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061714-41777-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,672
Dump File Time : 17/06/2014 7:38:23 PM
==================================================
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Re-install your nVidia vid drivers and re-boot...
If it still happens then you are using the wrong drivers...
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The error report points to your network card / drivers.
1) Have you recently updated any drivers?
2) Do you allow Windows Update to install drivers?
3) If the answer to the above two questions is no, please download and install the latest driver for your Ethernet card and/or wireless card.