Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: badgerone5 on July 23, 2014, 01:32:45 AM

Title: Logs for Malware Removal (Firefox tabs not opening to home (Google)
Post by: badgerone5 on July 23, 2014, 01:32:45 AM
Didn't have Spybot.
Step 1: House Cleaning with CCleaner Slim was done, however, I didn't back up my registry because those instructions were at the bottom of the CCleaner Slim instructions.   :(
Step 2: AdwCleaner (NOTE: there is no DELETE to click on--clicked on SCAN instead, and then Uninstall/or/Remove.  Logfile that was printed immediately after reboot follows:

# AdwCleaner v3.216 - Report created 23/07/2014 at 01:31:40
# Updated 17/07/2014 by Xplode
# Operating System : Windows Vista (TM) Business Service Pack 2 (32 bits)
# Username : SallyK - SALLYK-PC
# Running from : C:\Users\SallyK\Downloads\adwcleaner_3.216(1).exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\SearchProtect
Folder Deleted : C:\Users\SallyK\AppData\Local\Conduit
Folder Deleted : C:\Users\SallyK\AppData\Local\SearchProtect
Folder Deleted : C:\Users\SallyK\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\SallyK\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh
File Deleted : C:\END

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3298573
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~1\SearchProtect\SearchProtect\bin\SPVC32Loader.dll

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16561

-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\SallyK\AppData\Roaming\Mozilla\Firefox\Profiles\p4pla5p6.default\prefs.js ]

Line Deleted : user_pref("CT3298573.FF19Solved", "true");
Line Deleted : user_pref("CT3298573.UserID", "UN30821970678816461");
Line Deleted : user_pref(" gineName", "true");
Line Deleted : user_pref("CT3298573.fullUserID", "UN30821970678816461.IN.20130802110436");
Line Deleted : user_pref("CT3298573.installDate", "02/08/2013 11:04:36");
Line Deleted : user_pref("CT3298573.installSessionId", "{AC1BB648-3025-4996-8529-883F96A5F0D4}");
Line Deleted : user_pref("CT3298573.installSp", "TRUE");
Line Deleted : user_pref("CT3298573.installerVersion", "");
Line Deleted : user_pref("CT3298573.keyword", "true");
Line Deleted : user_pref("CT3298573.originalHomepage", "about:home");
Line Deleted : user_pref("CT3298573.originalSearchAddressUrl", "");
Line Deleted : user_pref("CT3298573.originalSearchEngine", "");
Line Deleted : user_pref("CT3298573.originalSearchEngineName", "");
Line Deleted : user_pref("CT3298573.searchRevert", "false");
Line Deleted : user_pref("CT3298573.searchUserMode", "2");
Line Deleted : user_pref("CT3298573.smartbar.homepage", "true");
Line Deleted : user_pref("CT3298573.versionFromInstaller", "");
Line Deleted : user_pref("CT3298573.xpeMode", "0");
Line Deleted : user_pref("Smartbar.ConduitHomepagesList", "hxxp://");
Line Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
Line Deleted : user_pref("browser.newtab.url", "hxxp://[...]
Line Deleted : user_pref("", "Trovi search");
Line Deleted : user_pref("", "Trovi search");
Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3298573");
Line Deleted : user_pref("smartbar.conduitHomepageList", "hxxp://,hxxp://[...]
Line Deleted : user_pref("smartbar.conduitSearchAddressUrlList", "hxxp://");
Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3298573");
Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3298573");

-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\SallyK\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://{searchTerms}
Deleted [Search Provider] : hxxp://{searchTerms}
Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh
Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb


AdwCleaner[R0].txt - [5169 octets] - [23/07/2014 01:29:18]
AdwCleaner[S0].txt - [5196 octets] - [23/07/2014 01:31:40]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5256 octets] ##########

______________The other two files are attached.  Note:  I was unsure of the instructions on Step 4.  The scan did run, and dig.exe did not appear.  Not sure if I was to also complete the last three sentences (above "Posting the Logs"

BTW:  Starting a new thread under Virus and spyware removal forum s/b stated before individual instructions -- at least it would be clearer for a semi-novice like me!  As it is, I had been clicking on Reply to my original posts with the info....

[recovering disk space, attachment deleted by admin]
Title: Re: Logs for Malware Removal (Firefox tabs not opening to home (Google)
Post by: badgerone5 on July 23, 2014, 01:41:00 AM
Running the various fixes seems to have fixed the problem.  Now when I click on a new tab, I get a Google search bar, with the 9 most recently visited sites displayed. 
Please let me know if I should still do something else.
Computer Hope site/forum is AWESOME!!!  Thank you very much!!
Title: Re: Logs for Malware Removal (Firefox tabs not opening to home (Google)
Post by: SuperDave on July 23, 2014, 01:36:09 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
The log shows you have two AV's on your computer; Microsoft Security Essentials and avast! Antivirus. You need to make sure that only one AV is active at any time on your computer.
You also need to defrag your hard drive soon. If you need help with this, please let me know. (SSD means Solid State Drive.)
Please download Junkware Removal Tool ( to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this  ( link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit ( and save it to your desktop.