Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: epeery0654 on October 04, 2014, 12:35:26 PM

Title: Windows 7 crashed 4 months after my hard drive crashed
Post by: epeery0654 on October 04, 2014, 12:35:26 PM
Dell Inspiron 1545
Windows 7 Ultimate 32-bit -- Service Pack 1

Processor: Pentium (R) Dual-core CPU T4200 @ 2.00 GHz
Installed memory: 4.00 GB
Hard Drive: Western digital black 500GB

Ran a Debug on my dump file from September 18, but I don't know what any of it means. Yesterday, it blue screened again, but it was able to run a startup repair this time. I don't know if that has fixed the problem.
 
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85dceb60, Physical Device Object of the stack
Arg3: 82936ae0, Functional Device Object of the stack
Arg4: 889cb158, The blocked IRP
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: Allan on October 04, 2014, 01:57:09 PM
Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: epeery0654 on October 04, 2014, 02:00:20 PM
==================================================
Dump File         : 091814-30014-01.dmp
Crash Time        : 9/18/2014 4:23:43 PM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 0x00000003
Parameter 2       : 0x85dceb60
Parameter 3       : 0x82936ae0
Parameter 4       : 0x889cb158
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dce3c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+dce3c
Stack Address 1   : ntkrnlpa.exe+3c024
Stack Address 2   : ntkrnlpa.exe+3b8b8
Stack Address 3   : ntkrnlpa.exe+6a16d
Computer Name     :
Full Path         : C:\Windows\Minidump\091814-30014-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 359,784
Dump File Time    : 9/18/2014 5:02:05 PM
==================================================
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: Allan on October 04, 2014, 02:35:00 PM
1) Have you recently installed any new hardware?
2) Have you recently installed or updated any drivers?
3) Is Windows Updated set to automatically update drivers?
4) Please open device manager. Are there any yellow or red symbols?
5) Are you doing anything specific when you get the bsod?
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: epeery0654 on October 04, 2014, 02:52:34 PM
1) Have you recently installed any new hardware?
When my hard drive crashed at the end of April, I had to re-install everything once I got the new one. Then when the operating system crashed a couple of weeks ago, I had to do everything you do to re-install a new operating system because none of the repairs would work.
 
2)Drivers up to date?
In the device manager, it appears as if everything is ok. No yellow or red symbols. Windows update is set to automatically update all important updates.

3) When I have had some recent problems, I have been using Microsoft Office products... Excel, Word. But I frequently have at least Google Chrome open and a Word document/Excel spreadsheet.
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: Allan on October 04, 2014, 04:09:56 PM
Okay - first of all in the future you need to tell us everything in your first post. All of this information is important in troubleshooting.

The error you are getting is most often caused by either new hardware or a problem with a driver. From where did you obtain the drivers (laptop drivers should always and only be obtained from the website of the laptop manufacturer). If you got them from anywhere other than the Dell website, you need to replace them with the Dell drivers. The way to do that is to go to the Dell support website, enter your service tag number, and download and install the appropriate drivers for your system.

You said you reinstalled the OS. Since it was a new hd, you couldn't have done that from a recovery partition so I have to ask two questions: First, did you install the same OS as was originally installed when the system shipped? And second, did you use an original, retail OS disc or a disc provided by Dell or something else?

And last, since MS Office seems to be involved are you using an original, legitimate copy of Office?
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: epeery0654 on October 04, 2014, 05:28:40 PM
I have used all the legitimate ways of installing every thing. I have a Windows 7 disc and I download Microsoft Office through my university. I don't know how the drivers were installed when I put the new hard drive in, I just let the computer start running and updating things on its own.

I just ran a diagnostic on Dell's website and it says,

 "Replace Hard Drive. Your hard drive is operating outside of normal parameters and should be replaced. Consider reviewing the No BOOT section in this Dell Knowledge Base article to identify the most common solutions for your Hard Drive. "

It is still under warranty because I just got it in May, so I can replace it again. But can you guess as to what has happened to this one since I don't seem to have a malware or virus problem according to those sorts of software. I believe that to be the reason why it crashed in April.
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: Allan on October 05, 2014, 04:06:56 AM
I don't know what you mean about drivers installing on their own. Drivers don't install on their own. If you are using a Windows 7 dvd, after installation you need to go to the Dell website and download and install all appropriate drivers starting with the chipset driver. If you are using a regular Windows 7 dvd (and not an OEM install disc) didn't install the drivers, I have no idea how they were installed.
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: epeery0654 on October 05, 2014, 11:30:46 AM
Ok so it sounds like that is probably the source of the problems when I didn't download at least the chipset driver first. I went ahead and downloaded but its happened out of order. (I don't know how to uninstall drivers, so I can re-install them in order)

 Do you think the damage has already been done on this hard drive or is there a way to fix it?
Title: Re: Windows 7 crashed 4 months after my hard drive crashed
Post by: Allan on October 05, 2014, 12:13:42 PM
Sorry, I always say chipset driver first because in the "old days" that's how it had to be done. These days it really doesn't make a difference. If you went to the Dell website and downloaded and installed the drivers from there you should be okay.

From your second post above it only shows 1 bsod. If you've only had one or two I wouldn't spend a lot of time worrying about it. However, if it continues to happen please publish a Speccy report: