Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: atmguy on January 18, 2015, 12:48:05 PM

Title: Windows 7, Malware removal help please
Post by: atmguy on January 18, 2015, 12:48:05 PM

I have a laptop with windows 7, while DL a media player, PC Shield :-\ and a number of other malware programs loaded :'(. Is there a easy way to remove them?
Anti Virus is Essentials

any assistance would be greatful please.

Gary

Title: Re: Windows 7, Malware removal help please
Post by: SuperDave on January 18, 2015, 06:34:12 PM

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
You can uninstall them by going to Start, Control, Program and Features and uninstall them there. You can recognize them by the date they were installed. You should see some with the same date that you dl'd the media viewer. In addition, please run these scan to make sure we get them all.

Please download AdwCleaner (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner)by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

(http://i424.photobucket.com/albums/pp322/digistar/3.png)

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here. (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)
Double Click mbam-setup.exe to install the application.

It should update automatically if the computer is connected to the internet.
Click on Threat Scan and click on Scan Now.
The scan may take some time to finish,so please be patient.
When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
When disinfection is completed you can click on "Copy to Clipboard".
Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

Title: Re: Windows 7, Malware removal help please
Post by: atmguy on January 19, 2015, 08:51:00 AM

# AdwCleaner v4.108 - Report created 19/01/2015 at 09:59:42
# Updated 17/01/2015 by Xplode
# Database : 2015-01-13.2 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : Mel - PACO-PC
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# Option : Clean

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*************************

AdwCleaner[R0].txt - [52367 octets] - [19/01/2015 09:48:44]
AdwCleaner[R1].txt - [52427 octets] - [19/01/2015 09:57:12]
AdwCleaner[S0].txt - [55537 octets] - [19/01/2015 09:59:42]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [55598 octets] ##########

Title: Re: Windows 7, Malware removal help please
Post by: atmguy on January 19, 2015, 09:07:55 AM

jtr copy file

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x86
Ran by Mel on Mon 01/19/2015 at 11:02:17.91
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Mel\Local Settings\Application Data\pro_pc_cleaner"
Failed to delete: [Folder] "C:\Program Files\eusing free registry cleaner"
Successfully deleted: [Folder] "C:\Users\Mel\documents\propccleaner"

~~~ FireFox

Failed to delete: [Folder] "C:\Program Files\Mozilla Firefox\extensions\{1fd91a9c-410c-4090-bbcc-55d3450ef433}"
Successfully deleted: [Folder] C:\Users\Mel\AppData\Roaming\mozilla\firefox\profiles\2xd975wj.default\conduitcommon

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 01/19/2015 at 11:05:34.43
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Title: Re: Windows 7, Malware removal help please
Post by: SuperDave on January 19, 2015, 01:01:23 PM

Be sure to print out and follow the instructions provided on that same page for performing a scan.
Caution: This is a beta version so also read the disclaimer and back up (http://support.microsoft.com/kb/971759) all your data before using.
When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
Copy and paste the contents of these two log files in your next reply.