Computer Hope

Software => Internet browsers => Topic started by: SuzanG on April 20, 2015, 03:12:49 PM

Title: IE 11-keep getting message that is has stopped working and must close
Post by: SuzanG on April 20, 2015, 03:12:49 PM

I have tried everything that Microsoft site says to try.  I even uninstalled completely and did fresh install.  Tried going to a different version.

Nothing has fixed it.  I have to use Internet Explorer for work as the sites that I must use require it.

Not sure what else to do.  Very frustrating and time consuming.

Windows 7 64 bit

Title: Re: IE 11-keep getting message that is has stopped working and must close
Post by: soybean on April 21, 2015, 07:44:00 AM

Exactly how did you uninstall IE?  I wonder how you did that since IE comes with Windows and normally is not uninstalled by a user.  Do you mean that you rolled back IE to an earlier version?

Do you have any other browsers installed? 

Does this error occur when viewing certain websites, when multiple tabs are opened, when viewing Flash content, etc?

Do you have any malware/spyware protection apps installed?  Have you tried deleting your browsing history?

Title: Re: IE 11-keep getting message that is has stopped working and must close
Post by: SuzanG on April 23, 2015, 06:39:54 AM

I uninstalled from programs and then from windows updates.
I have Chrome and Firefox.  Neither give me a problem.
Error occurs randomly with no obvious trigger
I have malware/spyware protection the same as I always have.
Yes, I have deleted my browsing history, cookies, cache etc

Title: Re: IE 11-keep getting message that is has stopped working and must close
Post by: soybean on April 23, 2015, 09:07:40 AM

Quote from: SuzanG on April 23, 2015, 06:39:54 AM

I have Chrome and Firefox.  Neither give me a problem.

Then, why not set one of them as your default browser and ignore IE? 

And, you could try IE after future updates to it via Windows Updates; perhaps the issue will be resolved after an update.  Otherwise, I don't know what to tell you about IE.  I find it somewhat unstable on my Win 8.1 laptop; it tends to falter when more than a few tabs are opened with different websites in them; I often get a pause where IE will stop and display a message about recovering the page or I sometimes get an error message saying IE needs to close.