Computer Hope
Software => Computer viruses and spyware => Topic started by: dmcdermott2 on July 28, 2015, 04:32:12 AM
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Im hoping that i did this correctly, but my computer was hit with some crazy virus, i looked online as to how to delete it, but i wasnt sure if it had gotten rid of the virus completely. I have not had any other issues or pop ups from the virus since i followed the youtube videos direction of deleting it a few weeks ago. the issue im having now is with my pictures. the virus seemed to wipe out most of my pictures, however, i can still see the thubnail of each picture (although i dont get to see my actual photo, its the default jpeg or whatever) and whenever i click on a picture, i see that it still has a file size. I try double clicking it to open it up in my photo viewer, and it just basically tells me the picture cant be found and that its in an incorrect format, which i never had a problem with before the virus. so as of now, it looks like ive lost almost all my pictures.
i am not very tech savy so any help is appreciated, i believe i attached the logs the correct way but i can also copy and paste them just in case? let me know. thanks for your help
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
One or more of the identified infections is a backdoor trojan.
This allows hackers to remotely control your computer, steal critical system information and Download and Execute files
Read this article: Danger: Remote Access Trojans. (http://www.microsoft.com/technet/security/alerts/info/virusrat.mspx)
If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one! If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.
I would counsel you to disconnect this PC from the Internet immediately.
Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)
When Should I Format, How Should I Reinstall? (http://www.dslreports.com/faq/10063)
We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.
Should you have any questions, please feel free to ask.
Please let us know what you have decided to do in your next post.
If you do decide to go ahead with cleaning of the computer you will first need to download and install an AV from the list below.
Remember to only install one antivirus!
1) Avast! Home Edition (http://www.majorgeeks.com/Avast_Home_Edition_d1968.html)
2) AVG Free Edition (http://www.majorgeeks.com/download.php?det=886)
3) Avira AntiVir Personal (http://www.majorgeeks.com/AntiVir_Personal_Edition_7_d955.html)
4) MicroSoft Security Essentials (http://windows.microsoft.com/en-us/windows/security-essentials-all-versions) All versions and all languages.
5) Comodo Antivirus (http://www.majorgeeks.com/Comodo_AntiVirus_d5109.html) (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
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well the most important thing to me are getting the pictures back, if i clean my computer, does that mean i wont ever be able to get those pictures again? if i can clean AND recover the pictures, i am up for cleaning my computer.
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If we can clean the computer there's a good chance we can get the pictures back.
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ok lets do it then, i just downloaded AVG
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I'd like to scan your machine with ESET OnlineScan
•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan (http://eset.com/onlinescan)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetOnline.png) button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstall.png) to download the ESET Smart Installer. Save it to your desktop.
- Double click on the (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstallDesktopIcon-1.png) icon on your desktop.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetAcceptTerms.png)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetStart.png) button.
•Accept any security warnings from your browser.
- Leave the check mark next to Remove found threats.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetScanArchives.png)
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push (http://i424.photobucket.com/albums/pp322/digistar/esetListThreats.png)
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetExport.png), and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the (http://i424.photobucket.com/albums/pp322/digistar/esetBack.png) button.
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetFinish.png)
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
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here is the scan. should i check the box delete quarantined files before i press the finish button?
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How's your computer working now?
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its been working fine. was working well before the scan as well, so i havent noticed any changes at least. its just the pictures that arent back. is my computer much more protected and cleaner now?
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Ok, describe to me the problem again with the pictures. You say you can see the thumbnail but can't see the picture??
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does this help? i tried attaching a picture.. can you see the actual image? i posted a second picture because its a perfect example of what i see when i try to look at my pictures
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I'm going to try to duplicate that tomorrow on my tablet with Windows 7. Will get back to you.
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ok just fyi, the second picture is a picture i got off the internet if you didnt know already haha. the first pic is my picture. thanks!
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anything new?
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I couldn't duplicate the problem on my tablet. It appears that you can't see the thumbnail. Does the picture appear when you double-click it?
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right, i see each file where my pictures used to be, and i see the logo of windows 7 background on each picture, but i no longer can see the pictures in any of my folders other than the background logo, and when i double click, my photo viewer opens, but says that it can not display the picture.. i never had this problem before the malware infected my computer
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What extension does the photos have?
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what extension? sorry i dont understand
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Each picture has a different name followed by a period and an extension such JPG, XCF or GIF.
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jpg
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Did you try right-clicking and selecting "Open with" and select the program?
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picture viewer says: couldnt display because a suitable graphics importer could not be found.
windows photo viewer: cant open this picture because photo viewer doesnt support this file format.
paint: cannot read this file. this is not a valit bitmap file, or format is not currently supported.
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Try this:
Click Start
Click My Computer
Click Tools
Select Folder Options
Click the File Types tab
Scroll down to the file type you want to open with your image editor (BMP, GIF, JPEG, etc....)
Click on it, to highlight it
Click the Change button
Then select your image editor in the list provided
If your editor isn't in the list, click the Browse... button, and navigate to where it's located, and select it
Then put a check in the Always use the selected program to open this kind of file box
Click OK
Click Apply
Click OK
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*censored* it, shoot sorry dave, i have windows 7 ultimate, i found folder options but couldnt find file types tab and on..
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Would you mind sending me one of the pictures by private message and I would like to see what I can do with it?
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i tried to, let me know if it worked
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if the private message didnt work?
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I can't open it. Are these pictures on your computer or a flash drive?
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My computer
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At this point the only thing I can suggest is that you investigate all the solutions here. (http://www.bing.com/search?q=can%27t+open+my+pictures&src=IE-SearchBox&FORM=IE8SRC) Please let me know if you can find a solution.
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i looked for the last day and could not find any solutions unfortunately. so frustrating. i dowloaded an updated "photo gallery" to try and view the photos and still nothing. this new viewer says "photo gallery can't open this photo or video. the file may be unsupported, damaged, or corrupted." i unchecked boxes that hide files on my computer. i feel like im running out of options, i dont know what to do next with these photos.
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The fact that I couldn't open the file you sent me suggests that the file has been altered in some way. One last resort would be to try a System Restore to before this happened.
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Ok, ya the virus that hit my computer wiped out all my restore points.
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If you can find a solution to this problem could you post it here?
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no luck on finding any solution, but hoping you can help me with a couple questions:
1. do you know if after running the cleaners that you told me to run, is my computer now clean of any viruses or malware?
2. do you know of any other forums on this website where someone can assist me with the picture issue?
thanks superdave for all your help!
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1. do you know if after running the cleaners that you told me to run, is my computer now clean of any viruses or malware?
Yes, as sure as I can be from this distance. You can run them again and see if anything turns up especially ESET.
do you know of any other forums on this website where someone can assist me with the picture issue?
You could try posting in the Windows Vista and 7 forum. Someone there might be able to come up with at solution.
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Should I sent you the logs for that test?
Ok will do.
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Only send the logs if something is found.