Computer Hope

Software => Computer viruses and spyware => Topic started by: J Jorgensen on November 25, 2005, 10:35:00 PM

Title: Device Manager is Missing
Post by: J Jorgensen on November 25, 2005, 10:35:00 PM

My granddaughter downloaded a children's software program on my laptop and it evidently had a virus as my device manager screen is empty and modem is not being recognized for dial-up.  Does anyone have any ideas on what I need to do to regain my dial-up etc.

Title: Re: Device Manager is Missing
Post by: GX1_Man on November 25, 2005, 10:48:27 PM

Kind of hard to advise without knowing the operating system, but Spybot,  and Ad Aware are free downloads. Just google for them. That is a good place to start.

Title: Re: Device Manager is Missing
Post by: J Jorgensen on November 26, 2005, 08:49:31 AM

I have an IBM ThinkPad running Microsoft 2000.  The problem is I can't get to the internet to download any software that might take care of the problem.  I installed Norton and it has identified the following:  C:\\winnt\nem220.dll is infected with the Bloodhound Packed virus.  Is this why my Device Manager properties is blank?

Title: Re: Device Manager is Missing
Post by: patio on November 26, 2005, 11:25:41 AM

Yes according to Norton that is just one of the common symptoms caused by that payload...
Are there people using that machine for a lot of P2P downloads ? ?
Most likely where it came from...
Norton's Removal Instructions:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

patio.  8)

Title: Re: Device Manager is Missing
Post by: Fed on November 26, 2005, 01:02:47 PM

Quote

The problem is I can't get to the internet to download any software that might take care of the problem.

Yet I can clearly see your posts above.  ::)

Title: Re: Device Manager is Missing
Post by: GX1_Man on November 26, 2005, 01:16:44 PM

Does this help? (I guess your google doesn't work either then.)

http://support.microsoft.com/default.aspx?scid=kb;en-us;311504