Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: thecoldroad on July 02, 2016, 11:59:06 AM

Title: Can't connect to the Internet on browsers
Post by: thecoldroad on July 02, 2016, 11:59:06 AM
Hello, I had a problem connecting to the internet via browsers (http://www.computerhope.com/forum/index.php/topic,156652.0.html), but after following the steps (http://www.computerhope.com/forum/index.php?topic=46313.0) on this site, the problem seems to be gone. But since this may just be the symptoms gone, I'll add the logs as instructed. Any help would be greatly appreciated, thanks!

[attachment deleted by admin to conserve space]
Title: Re: Can't connect to the Internet on browsers
Post by: SuperDave on July 03, 2016, 12:02:22 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

*********************************************
Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this  (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
Title: Re: Can't connect to the Internet on browsers
Post by: thecoldroad on July 03, 2016, 02:41:21 PM
Here it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 7 Ultimate x64
Ran by Miomir (Administrator) on ned 03.07.2016 at 22:35:16,81
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 39

Failed to delete: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8SAM3MU0 (Temporary Internet Files Folder)
Failed to delete: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DLACLF72 (Temporary Internet Files Folder)
Failed to delete: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P9OB95K9 (Temporary Internet Files Folder)
Successfully deleted: C:\ProgramData\1411404214.bdinstall.bin (File)
Successfully deleted: C:\ProgramData\1411404350.bdinstall.bin (File)
Successfully deleted: C:\ProgramData\1429701965.bdinstall.bin (File)
Successfully deleted: C:\ProgramData\iobit\driver booster (Folder)
Successfully deleted: C:\ProgramData\pfgldpkanfbnfgpcpimpmjbfhnnpdjog (Folder)
Successfully deleted: C:\ProgramData\productdata (Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\crashrpt (Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Google\Chrome\User Data\Default\Extensions\elicpjhcidhpjomhibiffojpinpmmpil (Folder)
Successfully deleted: C:\Users\Miomir\AppData\Roaming\iobit\driver booster (Folder)
Successfully deleted: C:\Windows\system32\Tasks\Driver Booster SkipUAC (Miomir) (Task)
Successfully deleted: C:\Windows\system32\Tasks\update-S-1-5-21-1293934613-2576212785-1612797174-1000 (Task)
Successfully deleted: C:\Windows\system32\Tasks\update-sys (Task)
Successfully deleted: C:\Windows\Tasks\update-S-1-5-21-1293934613-2576212785-1612797174-1000.job (Task)
Successfully deleted: C:\Windows\Tasks\update-sys.job (Task)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ASUQBWRX (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C3K9F33U (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HWOTZ38B (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QF5MG798 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RNNVJOO1 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Miomir\AppData\Roaming\appdataFr3.bin (File)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8SAM3MU0 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ASUQBWRX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C3K9F33U (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DLACLF72 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HWOTZ38B (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P9OB95K9 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QF5MG798 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RNNVJOO1 (Temporary Internet Files Folder)

Deleted the following from C:\Users\Miomir\AppData\Roaming\Mozilla\Firefox\Profiles\qbvlru7n.default\prefs.js
user_pref(browser.urlbar.suggest.searches, true);
user_pref(extensions.27D3ZpbeGry34Iuu.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.3WfIvbkQDilXhywf.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.7eC6mbXkNyLa98gp.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.CW5ed6E4Y1cYDn4E.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.ImoZj6VlEm3XdWgH.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.MNEtfSrLaj2KbqDi.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.nxT8XlrPDO6Jfvjr.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian
user_pref(extensions.qvZA9JjOWF7Ta3jH.scode, (function(){try{if(window.self.location.href.indexOf(\rjY4qdUHrTr6qjk9rHYGqHrHpa\)>-1){return;}}catch(e){}try{var d=[[\trian



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on ned 03.07.2016 at 22:38:39,20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Title: Re: Can't connect to the Internet on browsers
Post by: SuperDave on July 04, 2016, 12:55:22 PM
I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
 ESET OnlineScan (http://eset.com/onlinescan)

•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetOnline.png) button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetAcceptTerms.png)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetStart.png) button.
•Accept any security warnings from your browser.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetScanArchives.png)
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push (http://i424.photobucket.com/albums/pp322/digistar/esetListThreats.png)
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetExport.png), and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the (http://i424.photobucket.com/albums/pp322/digistar/esetBack.png) button.
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetFinish.png)
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
Title: Re: Can't connect to the Internet on browsers
Post by: thecoldroad on July 07, 2016, 03:03:02 PM
The link downloads an .exe
I've run it but there was no option to save a .txt
The scan run for around 6 hours and found 0 threats and infections.
Title: Re: Can't connect to the Internet on browsers
Post by: SuperDave on July 08, 2016, 12:49:30 PM
That's good. How's your computer running now? Any other issues?
Title: Re: Can't connect to the Internet on browsers
Post by: thecoldroad on July 10, 2016, 10:09:34 AM
Minty. Everything seems good.  ;D
Title: Re: Can't connect to the Internet on browsers
Post by: SuperDave on July 10, 2016, 12:27:26 PM
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

(http://i424.photobucket.com/albums/pp322/digistar/diskcleanup2.jpg)

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

(http://i424.photobucket.com/albums/pp322/digistar/diskcleanup.jpg)

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/9-delfix) to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using WOT - Web of Trust (http://www.mywot.com/). WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web  (http://evilfantasy.wordpress.com/2008/05/20/keeping-yourself-safe-on-the-web/) for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware (http://evilfantasy.wordpress.com/2008/05/24/slow-computer-it-may-not-be-malware/) for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!
Title: Re: Can't connect to the Internet on browsers
Post by: thecoldroad on July 16, 2016, 06:57:55 AM
Thank you many times! I did everything as instructed, and my PC is now running even faster than prior to the problem. I will definitely recommend this site to friends, cheers! :)
Title: Re: Can't connect to the Internet on browsers
Post by: SuperDave on July 16, 2016, 12:08:51 PM
You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.