Computer Hope
Microsoft => Microsoft Windows => Windows 8 => Topic started by: hamada147 on December 23, 2016, 04:58:40 PM
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Hello there,
I've a huge problem with my laptop. It's not responding at all I tried so many things as you are going to read in details but unfortunately with no success. I would really appreciate it if someone was able to help me out.
First of all
My laptop information
Company: HP
Type: Notebook
Model: HP ENVY dv6 Notebook
Exact model: dv6-7350se
CPU: Intel®core I7-3610QM (2.3 GH) third generation
Hard disk: 1TB
Cash memory: 6M
Ram: 8GB
OS: Windows 8 64bit upgraded to 8.1 once it came out, it was a free upgrade from Microsoft.
Display: LED 15.6
VGA: NVIDIA® GeForce 2GB
Battery: dead
My regular used programs
Dropbox
Office 2013
Visual studio 2015 student edition
NetBeans 8.1
Sublime text editor 3 (plugins are installed as well)
Skype
360 total security
Bandicam (takes video of what happens on screen)
Team viewer 10
My problem
I literally inserted my flash drive into the usp port and soon as it got power I received this error NTFS_FILE_SYSTEM (Ntfs.sys)
The content of my flash drive was the following
The installation program of visual studio student edition 2015
PowerPoint presentation file
Java project program in NetBeans format
2 text files
One folder containing PDF files of a module lecture (9 files to be exact)
Naturally I let it take it's time to collect the data it wanted to collect at that moment I didn't suspect it was the flash drive so after it restarted I plugged it in again which resulted in the same error, that was the moment everything broke down
it took 4 hours just to go from black screen (booting screen) to show mouse movement then 2 hours latter it showed me the login section
Then it froze, nothing was responding at all not the keyboard nor the mouse. At that I had enough so I force a restart by pushing down the power key for a couple of seconds which forced shutdown then I clicked it one more time to start it up again. And it never started up again ever since no matter how much time I gave it (up to 15 hours). So I did the same thing forced a restart then kept clicking on F8 so I can choose automatic repair but it already went to system diagnosis so I thought that is a good thing, right? No it's not as it took 1 hour showing me this message then 6 hours scanning and repairing a driver that doesn't exist (it's name is f and I have no partition called f) anyway I let it do it's thing after it finished it restarted on it's own the automatically shutdown itself. So I let it rest for 2 hours then started it up again it told me please wait then black screen and nothing else happened for the next 3 hours. So I forced shutdown, this time it opened the F8 section and I clicked on automatic repair. After no longer than 10 minutes it told me failed to repair so I tried it again, same results.
Went back to that menue and clicked on HP recovery, it took about 6 hours of doing so many things and restarting so many times but at the end I got it back working normally without any problems like the first time I first opened the laptop it was as following
OS: Windows 8 64bit I can't remember the build number
All drivers were installed as well as a couple of programs that came with the laptop
So far so good
Now it's time to download all the updates so the OS can work properly
It started downloading then installing these updates it restarted a couple of times then it shutdown on it's own
So I started it up again just to find that I came to square 0 one more time and everything is not working again and it never go out of that black screen of death. So I tried system diagnosis no results. Automatic repair no results. System restore point no results.
So I went to and bought Windows 10 burned it to A DVD and tried to install it
It took 30 minutes just to show me press any key to to boot from CD which I jumped in and kept clicking like crazy then it took an 1 to open the start up page then finally it showed me the partition section on my hard disk
I clicked the format button on the partition that had my operating system and it took 1 hour to finish then I choose it to install my new Windows and it has been 0% for over an 1 now.
I have no idea what's going on or what went wrong or what might have happened that resulted in all of this
I really need to fix as soon as I can possibly can because I have finals 4th of January 2017
Before you reply know the following
I live in Egypt and there isn't a single person who have a computer services shop that can help me. All of them are pretty much good at installing hardware and replacing it. They can't fix nor do a check up on it and whenever they encounter any problem they re-install the OS and it's drivers
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Have you looked on the HP web site?
http://h20565.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03515402&sp4ts.oid=96396
Others report this kind of problem.
https://www.youtube.com/watch?v=Yt-bFeeS1Ls
My recommendation is to find a way to see what is wrong with the battery. Even a old battery should take a charge. But it could be a defective battery and it makers it hard for the laptop to start.
My guess is the motherboard has a problem with the charging system.
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Thanks for your respond
My problem isn't the battery at all and to be honest I usually don't use it at all. And anyway it's completely defective that's what I meant when I said dead
The video unfortunately doesn't show a similar problem. The model is different from mine as well as my screen is actually working. The problem is it never run the operating system. It just keep loading in that black screen and never goes out of it.
However, the first link you provided have some ways that I could try out and see if that's going to make it work or not but I will have to let the new Windows 10 installation finish first before I can try anything else.
I really appreciate your respond and taking the time to read my issue.
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If you have another working computer, you can build a Windows install DVD from a ISO image. The install DVD has an option to repair an existing system. The repair feature is similar in windows 8.1 and Windows 10.
Look at this:
https://neosmart.net/wiki/windows-10-repair-installation/
When doing a repair you might need to discount external devices. In my system, I can no do reinstall of Windows 10 if my HP printer is on its USB cable. I guess that Windows thinks it USB drive and wants to read it.
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that is exactly what I did
But I'm using it to install a clean new OS Windows 10 and there was no option to repair it. The only options that were there were to install the windows or custom Windows installation.
Unfortunately I don't own any other OS except XP and 10
Windows 8 was already installed on the device when I bought it and it allowed me to upgrade to Windows 8.1 for free. I wished I had an 8 maybe then I would have been able to use the repair feature.
That is my current operating trying to fix it.
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The only thing plugged into the laptop is the power
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It is possible to get an ISO of the current Windows OS.
https://neosmart.net/wiki/windows-10-repair-installation/
Scroll down and find this:
Start by downloading either the Windows 10 Media Creation Tool or the Windows 8.1 Media Creation Tool. Once the file has downloaded, just double-click it to start the tool and then click “Yes” to give it permission to make changes to your PC. When the tool starts, click “Accept” to accept the license terms. Note that the Windows 8.1 version of the tool does not ask you to accept license terms.
Here is the link:
https://www.microsoft.com/en-us/software-download/windows8ISO
The download is about 3 GB. After download, you use a ISO burner to burn it to a blank DVD. Thereafter you can use it as a Windows 8.1 install DVD.
Expect the download to take 45 minuets.
How that is of some help for you. :)
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I know I read the article
The problem is as follows
At the moment the laptop is installing Windows 10 which makes me unable to do anything else.
The laptop don't boot up at all. So I can't use the repair from CD feature.
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Another problem is I already formatted the partition where my old operating system was installed in order to install Windows 10 and the program will require Windows 8.1 CD serial number which I don't have
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I just want to say that I do really appreciate all the effort that you are doing in order to help me out.
Thank you very much.
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Another problem is I already formatted the partition where my old operating system was installed in order to install Windows 10 and the program will require Windows 8.1 CD serial number which I don't have
Your Win8 Key is on a sticker on the laptop...if you dont see it on the case check inside the battery compartment
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Or sometimes its in the Owners manual...but with laptops it's usually a sticker...
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A couple of things.
1. Formatting the hard drive is not needed. The install will provide a way to re-format the drive or a partition, whatever is appropriate.
2. You can do a full install of either windows 8.1 or Windows 10 without the need to enter a product key at the time of install. It can be postponed up to 30 days.
The free upgrade for regular users ended back in July. Some users can get free upgrades to Windows 10 in some special cases. But at least on on-line company offers a super cheap Windows 10 product key. The regular price is now about $60 more or less. And that is only the key, no help at all.
If you buy the full pro version of Windows 10, you can downgrade to Windows 8.1 from Windows 10. But only one machine, not two on one license.
Dud you get the windows 10 install to work at all?
BTW: Even if you boot up in Linux, you can still download the ISO image of Windows and burn it to a DVD inside of Linux.
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Your Win8 Key is on a sticker on the laptop...if you dont see it on the case check inside the battery compartment
I checked every where for the serial key but came empty
I asked around and was told that in order to get the laptops to an acceptable price the companies here in Egypt install the OS once with its recovery system but doesn't give the serial number which is why I can't find it anywhere.
The Windows 10 installation failed for some reason or the other without any error messages
I know that I need to format it in order to install a new OS so got out the Hard drive put it in a small device which reads the data from the hard drive and using a usb wire I plugged into another laptop
So now I can read all the data that my hard drive has and as of now I'm copying all the data to it. Then I'm thinking of completely formatting the hard drive and all its partition then start fresh from the start like it's a new laptop.
The important thing I managed to retrieve all my data.
Next I will use Geek-9pm in order to format all the partitions and hopefully fix the hard drive in doing so.
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Once you get to the point where the PC boots from the Windows 8.1 DVD, the rest is easy.Here is a very simple tutorial that goers step-by-step.
http://www.dummies.com/computers/operating-systems/windows-8/how-to-install-windows-8-1-from-a-dvd-or-usb-drive/
May I suggest that you install without the product key.
It may be possible to obtain and enter a product key later.
http://superuser.com/questions/498436/install-windows-8-without-a-product-key
Hope this will help.
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I will follow the above instructions.
Thank you very much. You have no idea how much I appreciate it.
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Just want to let you all know that I manged to fix the problem thanks to Geek-9pm and the laptop is now running like a new one.
thanks a lot.
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Hello there,
I've a huge problem with my laptop. It's not responding at all I tried so many things as you are going to read in details but unfortunately with no success. I would really appreciate it if someone was able to help me out.
First of all
My laptop information
Company: HP
Type: Notebook
Model: HP ENVY dv6 Notebook
Exact model: dv6-7350se
CPU: Intel®core I7-3610QM (2.3 GH) third generation
Hard disk: 1TB
Cash memory: 6M
Ram: 8GB
OS: Windows 8 64bit upgraded to 8.1 once it came out, it was a free upgrade from Microsoft.
Display: LED 15.6
VGA: NVIDIA® GeForce 2GB
Battery: dead
My regular used programs
Dropbox
Office 2013
Visual studio 2015 student edition
NetBeans 8.1
Sublime text editor 3 (plugins are installed as well)
Skype
360 total security
Bandicam (takes video of what happens on screen)
Team viewer 10
My problem
I literally inserted my flash drive into the usp port and soon as it got power I received this error NTFS_FILE_SYSTEM (Ntfs.sys)
The content of my flash drive was the following
The installation program of visual studio student edition 2015
PowerPoint presentation file
Java project program in NetBeans format
2 text files
One folder containing PDF files of a module lecture (9 files to be exact)
Naturally I let it take it's time to collect the data it wanted to collect at that moment I didn't suspect it was the flash drive so after it restarted I plugged it in again which resulted in the same error, that was the moment everything broke down
it took 4 hours just to go from black screen (booting screen) to show mouse movement then 2 hours latter it showed me the login section
Then it froze, nothing was responding at all not the keyboard nor the mouse. At that I had enough so I force a restart by pushing down the power key for a couple of seconds which forced shutdown then I clicked it one more time to start it up again. And it never started up again ever since no matter how much time I gave it (up to 15 hours). So I did the same thing forced a restart then kept clicking on F8 so I can choose automatic repair but it already went to system diagnosis so I thought that is a good thing, right? No it's not as it took 1 hour showing me this message then 6 hours scanning and repairing a driver that doesn't exist (it's name is f and I have no partition called f) anyway I let it do it's thing after it finished it restarted on it's own the automatically shutdown itself. So I let it rest for 2 hours then started it up again it told me please wait then black screen and nothing else happened for the next 3 hours. So I forced shutdown, this time it opened the F8 section and I clicked on automatic repair. After no longer than 10 minutes it told me failed to repair so I tried it again, same results.
Went back to that menue and clicked on HP recovery, it took about 6 hours of doing so many things and restarting so many times but at the end I got it back working normally without any problems like the first time I first opened the laptop it was as following
OS: Windows 8 64bit I can't remember the build number
All drivers were installed as well as a couple of programs that came with the laptop
So far so good
Now it's time to download all the updates so the OS can work properly
It started downloading then installing these updates it restarted a couple of times then it shutdown on it's own
So I started it up again just to find that I came to square 0 one more time and everything is not working again and it never go out of that black screen of death. So I tried system diagnosis no results. Automatic repair no results. System restore point no results.
So I went to and bought Windows 10 burned it to A DVD and tried to install it
It took 30 minutes just to show me press any key to to boot from CD which I jumped in and kept clicking like crazy then it took an 1 to open the start up page then finally it showed me the partition section on my hard disk
I clicked the format button on the partition that had my operating system and it took 1 hour to finish then I choose it to install my new Windows and it has been 0% for over an 1 now.
I have no idea what's going on or what went wrong or what might have happened that resulted in all of this
I really need to fix as soon as I can possibly can because I have finals 4th of January 2017
Before you reply know the following
I live in Egypt and there isn't a single person who have a computer services shop that can help me. All of them are pretty much good at installing hardware and replacing it. They can't fix nor do a check up on it and whenever they encounter any problem they re-install the OS and it's drivers
I have a HP Envy M6 Core i5 that had a booting problem for a long time. Turns out it i just had unnecessary applications on my laptop that were making it extremely slow. I deleted the apps and pretty much formatted the laptop. It worked
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Unfortunately that was not the problem in my case.
I bought a device so I can access the data on my hard disk through another laptop like an external hard disk and got all my data. Then I formatted the hard disk completely (each partition). Then I used a paid software to completely delete any traces of files that were in my hard disk, it took a couple of days to finish that process. Then I took the hard disk inserted it into the laptop and installed a clean new OS and divided the partition through the OS installer. And that was the end of the problem. I still to this point have no idea what created this problem.