Computer Hope
Hardware => Hardware => Topic started by: joanne_JD on September 17, 2017, 09:19:33 AM
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Long story short…keyboard stopped working on laptop, dell 5759 touch screen..nothing on is working…. I am rather computer savy, hence I did do they obvious things, including removing driver via device manager. Tried exterior keyboard, it would not respond either. Took it to a PC repair shop, they had it for an entire day, unable to resolve as well. Their suggestion. Return it to dell have motherboard replace. its a MB issue
I’m not convinced its mother board. No other issues. I can use exterior mouse and OSK.
I did a reboot and used my F2 key to get into bios. It got me there. It’s now doing an ePSA diagnostic scan. That’s another perplexing issue…in this screen, my arrow keys and enter key, the only ones I can use in this screen, do work!! And as I said, nothing on my keyboard works when my windows is up!
Could a factory reset help for this? any opinion, advise, welcome, i am completely at a loss as to what it could be! again all else is working smoothly, so i doubt its a virus type issue! it's a tuffy :P
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Boot this computer from a free Linux distro like Linux Mint. It it behaves fine on Mint then its not a motherboard issue and is an issue with Windows somehow. If keyboard acts up under Linux then you have a hardware issue.
https://www.linuxmint.com/download.php