Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: ZtephaN on October 12, 2017, 11:41:37 AM

Title: Computer wont start up
Post by: ZtephaN on October 12, 2017, 11:41:37 AM: Hello. My computer wont start up. My computer shows a black screen with the text "map: Cannot find required map name". (check attached image). Nothing really happens if i press ESC, nothing happens if the time runs out, and nothing happens if i press another key. Im not really sure where to go from here. I have some files i would very much like to get a backup of if possible aswell.

Here is my setup information:
Windows 10
Intel CCore i5-4670K
12 288MB 1333 MHz RAM
MSI Z87-G43 Motherboard
Kingston HyperX 3K 120GB Solid State Drive
ASUS GeForce GTX 1060 3GB Dual OC

Thanks in advance for any contribution to solving this :)

[attachment deleted by admin to conserve space]
Title: Re: Computer wont start up
Post by: DaveLembke on October 12, 2017, 12:38:18 PM: Lots of stuff on google on this issue. Have you tried any of these such as this one?

http://www.tomshardware.com/answers/id-2196846/motherboard-find-required-map.html
Title: Re: Computer wont start up
Post by: ZtephaN on October 12, 2017, 02:17:13 PM: Is there any way to edit my first post? When i go into BIOS, sometimes my SSD shows up, and sometimes there seems to be no SSD connected. I have tried to switch cables, sata ports etc.

I tried a couple of the suggestions on the link you gave.

I tried resetting the cmos via jumper on the motherboard. After doing this, i was brought to a screen where i could choose "Setup" or "Continue". Setup led me to BIOS, Continue led me to a eternal loading screen.

Another solution was to go into BIOS and turn fast boot off. It was already disabled.

I also tried typing "EXIT", which only brought me back to BIOS.

If i restart the computer a couple of times, it will run automatic repair and diagnostics. It just shows a loading icon forever, and nothing happens.
Title: Re: Computer wont start up
Post by: ZtephaN on October 16, 2017, 12:09:58 PM: bump
Title: Re: Computer wont start up
Post by: DaveLembke on October 16, 2017, 12:18:56 PM: What is the voltage of your CMOS battery? It should be 3 Volts. I have seen where a borderline battery voltage causes BIOS issues. The sometimes seeing the SSD and other times it doesnt is very odd.
Title: Re: Computer wont start up
Post by: ZtephaN on October 19, 2017, 07:10:39 AM: Quote from: DaveLembke on October 16, 2017, 12:18:56 PM
What is the voltage of your CMOS battery? It should be 3 Volts. I have seen where a borderline battery voltage causes BIOS issues. The sometimes seeing the SSD and other times it doesnt is very odd.

I dont have the tool to measure voltage at hand at the moment, so i tried to replace the battery with a new one instead, didnt help. However, i did get some new info after doing this. After putting in a new battery, i got a prompt where i could choose "Setup" (which leads to BIOS) or "Continue". I pressed continue, and was presented with a loading screen that lasted for about 30 minutes. After 30 minutes, a stop screen popped up. It showed the stopcode "BAD SYSTEM CONFIG INFO". No numbers or anything
Title: Re: Computer wont start up
Post by: patio on October 19, 2017, 07:15:51 AM: See Here... (http://www.tomshardware.com/faq/id-3127605/fix-windows-bad-system-config-info-error.html)