Computer Hope

Other => Other => Topic started by: ivanoe on October 15, 2017, 03:57:09 AM

Title: LOST FOLDER CONTENTS
Post by: ivanoe on October 15, 2017, 03:57:09 AM

i have been having a clear out,from my emails .folders like drafts/ archives/ sent mail. and i went through them all and deleted the contents .
some were weeks old.so i thought it would be ok. then i thought i would try my other folders, like   gas/eon/ amazon.when i looked in them they are all empty. so i thought recycle bin and restore them. the recycle bin is empty  any idea where the files have gone. and how do i get them back.

Title: Re: LOST FOLDER CONTENTS
Post by: Mark. on October 15, 2017, 04:52:45 AM

what email software are you using?
something like Outlook or Thunderbird?
or online via a browser like Gmail or Hotmail?

but if you deleted stuff, generally they go to the Deleted Items folders of whatever software you are using (not the Recycle Bin of the PC).
if the Deleted Items folder is also empty, you will be needing those backups you regularly do of your PC to restore them from.

[sarcasm] you know, those backups you only did yesterday! [/sarcasm]   ;D

Title: Re: LOST FOLDER CONTENTS
Post by: ivanoe on October 16, 2017, 02:25:06 AM

thanks Mark. i dont know what i did i am using Sky emails .and i only checked my folders on that page. but when i found they had gone i
immediately went to the recycle bin, but it also was completely empty .have i clicked something that said delete all.??.
it is a mystery.i have a  backup disc so i can maybe get somethings back i will try that.

will let you know.

Title: Re: LOST FOLDER CONTENTS
Post by: patio on October 16, 2017, 07:04:46 AM

Contact Sky and ask if they are saved on the server end...

Title: Re: LOST FOLDER CONTENTS
Post by: ivanoe on October 19, 2017, 02:14:21 AM

Rang sky unfortunately they are not saved.

 Thanks anyway it was worth a try.

Title: Re: LOST FOLDER CONTENTS
Post by: patio on October 23, 2017, 07:37:35 AM

Quote from: ivanoe on October 19, 2017, 02:14:21 AM

Rang sky unfortunately they are not saved.

 Thanks anyway it was worth a try.

Whoever you talked to doesn't know anything then....they are saved on their server...

Title: Re: LOST FOLDER CONTENTS
Post by: Mark. on October 23, 2017, 04:37:51 PM

agreed, they are almost certainly saved, simply from a company backup methodology if their systems went pear-shaped overnight and they had to recover the server your emails lived on.
when they say No, they really mean it's not a service they provide to the general public.
so the end result I guess it's still the same answer - they won't (but could) help you.

Title: Re: LOST FOLDER CONTENTS
Post by: patio on October 23, 2017, 06:22:32 PM

In other words...he never checked.
Sky uses Yahoo BTW,,,and everything is retrievable on their servers...