Computer Hope

Hardware => Drivers => Topic started by: owais3 on January 11, 2018, 06:34:24 AM

Title: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: owais3 on January 11, 2018, 06:34:24 AM

My HP notebook laptop is facing some charging problems (charges very slow) and I've been recommended to update the BIOS of my laptop. There is a BIOS update available when I check with HP Support Assistant .The BIOS update downloads succesfully and the installer window of the BIOS setup pops-up. After clicking on few " next " buttons , a pop-up shows the following message and I don't know what to do. Here's what I get:

1) The BIOS update may not fully update in legacy flash method. Please select "Create USB Flash Recovery Drive" to create crisis dongle and run this utility again.
Click "Exit" to close this utility.

2) Only update BIOS region.
Click "Continue" to continue the flash process.


The first option just closes the HP BIOS Utility and doesn't update the BIOS. My question is that should I proceed with the second option which says " Only update BIOS region " ?
This might be a dumb question but since updating the BIOS is a delicate process, I don't want to take any risk.

I've posted the same question on HP Support Forum and some other forums, but didn't got any accurate answer.

Product name: HP notebook 15-ay503tx.
OS: Windows 10(64 bit).
Processor: Intel i5 6200u.

Thank You.

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: patio on January 11, 2018, 07:30:01 AM

Does this BIOS flash specifically address the charging issue ? ?

If not i wouldn't force the issue...

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: owais3 on January 11, 2018, 07:41:50 AM

@patio, thanks for replying.
No. This BIOS flash does not specifically  address the charging issue.. I was recommended to perform hard reset, calibration, re-installing the  MICROSOFT ACPI REPLIANT driver and updating the BIOS to solve this charging issue.. I have tried the first 3 methods and they didn't solve my problem. 

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: patio on January 11, 2018, 07:47:15 AM

Then leave the BIOS as is....how old is the charger...and battery ? ?

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: owais3 on January 11, 2018, 08:10:22 AM

Quote from: patio on January 11, 2018, 07:47:15 AM

Then leave the BIOS as is....how old is the charger...and battery ? ?

I bought this laptop 4 months ago. So, 4 months .

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: patio on January 11, 2018, 08:19:07 AM

I would be returning it under Warranty for a replacement then...

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: owais3 on January 11, 2018, 08:36:49 AM

Quote from: patio on January 11, 2018, 08:19:07 AM

I would be returning it under Warranty for a replacement then...

I'm going to take it to the HP service centre.  If they were not able to fix this problem  then, as you suggested, would return and replace it under warranty.

Title: Re: Having a bit problem with updating the BIOS of my Windows 10 HP notebook laptop.
Post by: patio on January 11, 2018, 08:50:23 AM

If it were me i'd just go for a new replacement...