Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Michael on February 04, 2018, 02:30:58 AM

Title: Corrupted webio.dll
Post by: Michael on February 04, 2018, 02:30:58 AM
My laptop can't go online (despite connected) and can't launch Google Chrome browser with the error message:

 "C:\windows\system32\webio.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I run the System File Checker tool (SFC.exe) but it was not repaired:

"Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log."

I tried to replace the webio.dll from another computer but it said I need permission to replace the file.
Title: Re: Corrupted webio.dll
Post by: Coco423 on February 04, 2018, 09:25:37 AM
Are you an Administartor or in the Admin account on the computer?
Title: Re: Corrupted webio.dll
Post by: Michael on February 04, 2018, 09:30:20 AM
I'm logged in with the only user account on the laptop. As I checked from User Accounts, it's an Administrator.
Title: Re: Corrupted webio.dll
Post by: Coco423 on February 04, 2018, 10:22:49 AM
Are you running Win7 or Vista? You didn't state that in your first post. Anyways, do you have a Win7 or Vista CD depending on operating system to reinstall webio.dll?
Title: Re: Corrupted webio.dll
Post by: Michael on February 04, 2018, 06:43:36 PM
I'm running Windows 7 Home Premium. It is an old laptop and I don't have the CD anymore.
Title: Re: Corrupted webio.dll
Post by: Coco423 on February 06, 2018, 07:16:05 PM
Tough luck. Are there any sources you know about that are reputable to redownload it? I suggest looking on Microsofts website and and your computer manufactures website. Not any of the other sites, unless abseloutely necessasary.
Title: Re: Corrupted webio.dll
Post by: Michael on February 06, 2018, 07:48:00 PM
Are there any sources you know about that are reputable to redownload it?

Download the webio.dll?

From what I have came across so far, Microsoft doesn't seem to offer that as a solution. 
Title: Re: Corrupted webio.dll
Post by: Coco423 on February 06, 2018, 09:05:24 PM
More tough luck. Have you tried reinstalling the driver for whatever networking device you are using if you are using one?
Title: Re: Corrupted webio.dll
Post by: Allan on February 07, 2018, 05:24:33 AM
Have you tried sfc /scannow?: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Title: Re: Corrupted webio.dll
Post by: Michael on February 07, 2018, 09:17:18 AM
Allan, I have, as mentioned in my original post.
Title: Re: Corrupted webio.dll
Post by: patio on February 07, 2018, 09:21:14 AM
I would run sfc /scannow 3 or 4 times...re-booting after each.

Title: Re: Corrupted webio.dll
Post by: Michael on February 07, 2018, 09:26:43 AM
Patio, I've run sfc/ scannow for no less than 10 times, with the same result.

I didn't restart after each run though. I'll try if that makes any difference.
Title: Re: Corrupted webio.dll
Post by: Allan on February 07, 2018, 09:35:33 AM
Allan, I have, as mentioned in my original post.
Sorry - should have seen that. Do you by any chance have a restore point or, preferably, disc image from a time before the problem arose?

If not, try replacing the file in SAFE MODE.
Title: Re: Corrupted webio.dll
Post by: Michael on February 07, 2018, 07:03:49 PM
Have you tried reinstalling the driver for whatever networking device you are using if you are using one?

The laptop was connected to wireless network all the time. So, I check the Dell website (the laptop is a Dell Inspiron 13) but there is only BIOS driver available for download. I found another driver by the adapter name Dell Wireless 1397 WLAN Mini-Card, but during installation, it says no compatible hardware is found.

I would run sfc /scannow 3 or 4 times...re-booting after each.

I've run another 3 times in normal mode, and another 3 times in safe mode, restarting each time, still same result.

Sorry - should have seen that. Do you by any chance have a restore point or, preferably, disc image from a time before the problem arose? If not, try replacing the file in SAFE MODE.

System Restore was turned off before this, so no restore point, no disk image.

Replacing the file in Safe Mode still prompt for administrator permission.

Title: Re: Corrupted webio.dll
Post by: Coco423 on February 07, 2018, 10:03:48 PM
Did you use safe mode with networking?
Title: Re: Corrupted webio.dll
Post by: Geek-9pm on February 07, 2018, 10:47:16 PM
Microsoft has a way of fixing this. It has happened before.
https://social.technet.microsoft.com/Forums/windows/en-US/b0240d7a-8542-4b7c-91a0-a09feaabf075/webiodll-eror?forum=w7itpromedia
Quote
... error box pops up with this message; "c:\windows\system32.webio.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support"
Further on when opening Outlook another pop-up happens - this time an error with this message:  "The required file WINHTTP.dll cannot be found in your path  Install Microsoft Office Outlook again."  Outlook seems fine however, all mail downloads without a hitch. 
Do you have another PC that has Internet ? If so, you can get an ISO of the Windows 7 install DVD.  Free downloads are available, but you have to be sure you get the right version.
Just search free download webio.dll and find free sites

Here is how to get it from the DVD.
http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/
You can download the ISO from Microsoft with the product key.
Title: Re: Corrupted webio.dll
Post by: Michael on February 08, 2018, 03:29:23 AM
Did you use safe mode with networking?

I've tried Safe Mode with and without networking.
Title: Re: Corrupted webio.dll
Post by: Michael on February 08, 2018, 03:37:34 AM
Just search free download webio.dll and find free sites
I've tried replacing it with a copy from my PC, which is also running 64 bit Win 7, but upon replacing, it prompts for administrator permission, despite I'm already logged is as administrator.
Title: Re: Corrupted webio.dll
Post by: BC_Programmer on February 08, 2018, 04:03:51 AM
Quote
I've tried replacing it with a copy from my PC, which is also running 64 bit Win 7, but upon replacing, it prompts for administrator permission, despite I'm already logged is as administrator.

Being logged in as administrator doesn't mean applications have administrator permissions. You need to click "Continue" on the dialog/prompt in order to provide Windows Explorer with the appropriate permissions.

Title: Re: Corrupted webio.dll
Post by: Michael on February 08, 2018, 03:46:47 PM
You need to click "Continue" on the dialog/prompt in order to provide Windows Explorer with the appropriate permissions.

Upon pasting the webio.dll file, the prompt is :

Destination Folder Access Denied. You need permission to perform this action.

And the options are "Try Again" and "Cancel".

No matter how many times I click "Try Again", it won't work.
Title: Re: Corrupted webio.dll
Post by: Allan on February 08, 2018, 03:52:38 PM
Try taking ownership of the destination folder. Add "take ownership" to your context menu: http://www.windows7home.net/add-take-ownership-to-right-click-menu-in-windows-7/
Title: Re: Corrupted webio.dll
Post by: Michael on February 08, 2018, 08:02:54 PM
Try taking ownership of the destination folder.

Warning from the link you provided:

Note:  Do NOT take ownership of files or foders under C:\Windows.

Well, the System32 folder is.....
Title: Re: Corrupted webio.dll
Post by: Allan on February 09, 2018, 06:16:43 AM
I've never had an issue taking ownership of any folder on any system and I've been using "take ownership" for many years. As long as you are the admin it should not be an issue. However, you might want to create an image of the drive prior to taking ownership just for peace of mind. In fact, you should ALWAYS use disc imaging software on a regular basis as your primary backup regimen.
Title: Re: Corrupted webio.dll
Post by: Michael on April 01, 2018, 05:09:20 AM
I've never had an issue taking ownership of any folder on any system and I've been using "take ownership" for many years. As long as you are the admin it should not be an issue.
Sorry for leaving this post for quite some time. Was busy thus putting the laptop aside.

I've added the "Take Ownership" option to the context menu and run it on the System32 folder, but still getting the same prompt that I need permission in order to replace the webio.dll file. So I boot into safe mode, and this time I'm able to replace the webio.dll. However, the issue still persist despite with an "healthy" webio.dll.

Meanwhile, I notice one thing that I didn't in the past - on the webio.dll error pop up, the dialogue box header reads "AVGUI.exe - Bad Image" and "avguix.exe - Bad Image". So, seems like AVG is causing the problem.

So I tried to remove AVG in normal mode and safe mode, but fail with "Unexpected Error" with error code 0xc00700c1. I've tried different removal tool from AVG but doesn't work. The AVG_Clear tool fails to run due to the same webio.dll error. The AVG_Remover tool only detected and remove the AVG Internet Security but not the AVG Antivirus FREE.

I'll try to contact AVG for support on this.