Computer Hope
Other => Other => Topic started by: Ayush Krishna Palikhey on October 19, 2018, 12:27:06 PM
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My laptop doesnt shutdown
I have been having a problem with my Dell XPS 13. When i click shut down form the start menu. The laptop screen shuts down but the laptop keeps on running. I have to force shut down by pressing the power key for 10 sec. Other wise it doesnt shut down at all and if i keet it that way it heats up very high. I even restored my laptop to its initial phase but still no hope. I also have changed my power button function but it didnt work. Please Help...
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To still have the issue after a factory reset, I'd say its a hardware issue with the main board in how it doesn't go back to soft power state. Maybe a BIOS flash might fix this. But before you do that perform a RAM test with MEMTEST86 running it for at least 4 full tests as for I can seen RAM issues at shutdown cause this sort of behavior when it writes to disk before it completes shutdown and a memory address has an issue causing the shutdown to never fully complete causing a black screen and system still running. Holding power button forcing shutdown still works when the system had this issue via a forced hard shutdown.
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If you have UEFI bios then try checking the bios for functions.