Computer Hope
Software => Computer viruses and spyware => Topic started by: ruskoz on February 26, 2019, 08:07:10 PM
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I was hoping someone could help me kick whatever virus my computer picked up to the curb. Cant print, cant download and install some applications. I get invalid picture error when i try to run Window repair tool. I tryed running TDSS rootkit but it would not run. I did run combofiz and have a log if interested. I will attach it in case.
Thanks.
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correction i cant download through firefox.
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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The CF log shows that your AV (MSE) is disabled. Please enable it pronto and run a scan with MSE.
Please download AdwareCleaner onto your Desktop. AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/)
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Download and install: Please download Malwarebytes' scanner (http://downloads.malwarebytes.org/file/mbam) to your desktop.
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
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Download Security Check by screen317 from the following link and save it to your desktop.
Security Check (http://www.bleepingcomputer.com/download/securitycheck/)
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
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Thanks SuperDave,
I enabled MSE ran it with no issues. I followed the link and downloaded AdwCleaner, should it look like the image i attached? I could not save the image...I am having issues saving paint files and other issues. I will try another way to upload a image. Can you show me what adwcleaner UI should look like when it 1st launches. Thanks.
I hit scan now and it starts but stops 1 second later.
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There is the attachment, had to turn it into a pdf.
I cant open attachments with the current condition of my computer, hopefully you can see what I am looking at. Thanks again.
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Can you show me what adwcleaner UI should look like when it 1st launches. Thanks.
It should look like the first image in my first reply. The image looks correct. Try running it in Safe Mode.
Did you install any new programs or download anything prior to this problem?
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SuperDave, man this sucks...i need this computer running this weekend and I cant even run AdwCleaner in safemode.
It looks nothing like the images you posted. It looks a lot like Malwarebyter free UI. The only thing installed after the virus hit was Combfix and TDSS rootkit removing tool which did not run either.
I also found that many or most of my exe will not run correctly.
This is what it is downloading https://www.malwarebytes.com/adwcleaner/ ??? I am cunfused
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Is the link you listed correct for the application?
Any other tool that i can use? I am losing confidence in this application.
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okay got it to run...I had to delete malwarebytes. and run in safemode. It does not look like the image you attached anymore. The UI looks like malwarebytes.
I will post logs shortly.
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Here are the logs from the three applications.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
The MBAM log was empty. Please try running it again. Also, you should defrag your hard drive asap. Do NOT defrag if SSD
Did you clean the infections with AdwCleaner?
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Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 2/28/19
Scan Time: 4:49 PM
Log File: bb9388be-3ba2-11e9-a25c-0026833b1cfb.json
-Software Information-
Version: 3.7.1.2839
Components Version: 1.0.538
Update Package Version: 1.0.9490
License: Free
-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Provision-PC\Provision
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 343397
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 3 min, 32 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 0
(No malicious items detected)
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)
(end)
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Harddrive is SSD, and yes adwcleaner did remove them.
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ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.
Download and execute ESET OnlineScan (http://eset.com/onlinescan) (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :
Enable detection of potentially unwanted applications;
Scan archives;
Scan for potentially unsafe applications;
Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;
(http://i424.photobucket.com/albums/pp322/digistar/Lilp6C2_1.png) (http://s424.photobucket.com/user/digistar/media/Lilp6C2_1.png.html)
After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
(http://i424.photobucket.com/albums/pp322/digistar/PbI6QoP_1.png) (http://s424.photobucket.com/user/digistar/media/PbI6QoP_1.png.html)
Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
(http://i424.photobucket.com/albums/pp322/digistar/iYk249p_1.png) (http://s424.photobucket.com/user/digistar/media/iYk249p_1.png.html)
After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
(http://i424.photobucket.com/albums/pp322/digistar/SQWS56I.png) (http://s424.photobucket.com/user/digistar/media/SQWS56I.png.html)
Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
(http://i424.photobucket.com/albums/pp322/digistar/OkgGDKc_1.png) (http://s424.photobucket.com/user/digistar/media/OkgGDKc_1.png.html)
Once you're done, click on the Back button;
Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;
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Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.