Computer Hope

Software => Computer viruses and spyware => Topic started by: ivanoe on March 01, 2019, 04:33:37 AM

Post by: ivanoe on March 01, 2019, 04:33:37 AM
I have ads coming up on the right hand side of the screen all the time ,they are say the least.i have googled this problem but,
i dont seem to be getting anywhere. i have been told they are malicious programs that may have been put on with other downloads.
but which ones . there are  yeadesktop- dns unlocker-salesplus. and many more .if i have them on my pc how will i find them.
hope some one can help .
Post by: SuperDave on March 01, 2019, 09:51:01 AM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
Please download AdwareCleaner onto your Desktop. AdwCleaner  (

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.


If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.


AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.


AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
( Download and install: Please download Malwarebytes' scanner ( to your desktop.
Double Click mbam-setup.exe to install the application.
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check (

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
Post by: ivanoe on March 03, 2019, 12:43:29 AM
Morning Superdave, thanks for helping me. i have done exactly what you asked ,although none of it looks like the pictures you put on screen.
but i have got some logs ,if this is not what you want i will try again.
Post by: SuperDave on March 04, 2019, 04:18:08 PM
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
i have done exactly what you asked ,although none of it looks like the pictures you put on screen.
The appearance depends on the version of Windows on your computer.
I don't see the MBAM log. Did you run it?

Download JavaRa (
* Unzip the file and open the JavaRa.exe
* Click Remove Older Versions
* JavaRa will search for and remove any outdated version of Java and remove any that are found.
* Click Additional Tasks
* Place a check next to Remove Useless JRE Files and click Go
* Exit JavaRa
* Delete the JavaRa files from the desktop
Post by: ivanoe on March 05, 2019, 07:52:50 AM
 sorry superdave not good news did a mbam scan it just said  no threats when i go to notepad and bring it up it is just a blank page.
  and this  Javara .exe you want me to download i cant, get anywhere, tried half a dozen times same result.used the link you posted.
  comes up major geeks. click download at bottom of page clicked it. page comes up says' do you want to open this file
  clicked that and another page opens it says your  winzip trial has expired do you want buy it.  i have tried on several sites .
  C-NET/ SOURCE FORGE/TECHSPOT. they all bring up the same site .what am i doing wrong.
Post by: SuperDave on March 05, 2019, 09:42:14 AM
Okay. Go to Control Panel and look for the Java icon. Double click on it and select Update. Let me know what happens.

ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute  ESET OnlineScan ( (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

   ( (

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
( (
    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
( (
    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
( (

    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
( (

    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;
Post by: ivanoe on March 06, 2019, 08:01:14 AM
Sorry again Dave i think i am going to have to give up.i have tried everything you have posted but nothing works.
i downloaded and ran a eset scan that took over two hours.but at the end it just said found no threats. but none of it looked like any of the pictures you i cant' give you any info or any logs. i feel like i am letting you down .so if you want to call it a draw i will understand and thank you for your time.
Post by: SuperDave on March 06, 2019, 04:36:38 PM
Let's not give up just yet. Let's try this.

Please download Rkill (courtesy of to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
 You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe (
iExplore.exe (

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.
Post by: ivanoe on March 07, 2019, 06:58:36 AM

   Thanks dave i have done as asked. hope this is the right log.
Post by: SuperDave on March 07, 2019, 10:46:18 AM
Are you still experiencing the same problem with the ads?
Post by: ivanoe on March 09, 2019, 11:38:47 PM
YES several dozen a day .i am even thinking of shutting everything off and reinstalling windows (if i knew how to do it)
but i know how patient you have been with me so i wont call it off until you do .

 Thanks once again Superdave.
Post by: SuperDave on March 10, 2019, 12:38:17 PM
What browser are you using? Have you tried different browsers?
Post by: ivanoe on March 12, 2019, 12:14:15 AM
   still getting them Dave .i have tried,    Google chrome/ Firefox/ Opera. with the same results. i am thinking of going  back over your post,
   and doing it all over again , i may have missed something  what do you think.
Post by: SuperDave on March 12, 2019, 10:00:15 AM
Could you give me a screenshot of those ads?
Did you install any new programs or download anything prior to these ads showing up?
How to post screenshots or images (,61232.0.html)
Post by: ivanoe on March 15, 2019, 03:45:11 AM
  Morning Dave sorry its been so long ,trying to work out how to send you a snapshot.i know you sent me the instructions.
  and i printed them off and i have them in front of me but i still cant' work it out. any how i have sent you a photo now ,i am sure you will
  find a way of opening it .i haven't' put anything new on i still don't' know what is causing them. sorry i cant' send this type of file so
its' back to the drawing board.
Post by: ivanoe on March 15, 2019, 03:54:44 AM
try this Dave its how it came out.
Post by: SuperDave on March 15, 2019, 09:46:59 AM
I don't see any photo.
Post by: ivanoe on March 16, 2019, 05:28:55 AM
can you not see that picture of my desktop google page with ads down the right hand side that is what im trying to get rid of.
Post by: SuperDave on March 16, 2019, 07:43:00 AM
That looks normal for Google. You should be able to right-click on each one and delete it. If not, reset you Google to default.