Computer Hope

Software => Computer viruses and spyware => Topic started by: John1397 on April 12, 2019, 07:44:34 AM

Title: Popups
Post by: John1397 on April 12, 2019, 07:44:34 AM
I get these popup boxes from time to time from yahoo and bing only way to kill is go to task manager and kill is there a way to stop from even appearing?
Title: Re: Popups
Post by: SuperDave on April 12, 2019, 12:33:55 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
Please download AdwareCleaner onto your Desktop. AdwCleaner  (

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.


If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.


AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.


AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
( Download and install: Please download Malwarebytes' scanner ( to your desktop.
Double Click mbam-setup.exe to install the application.
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check (

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
Title: Re: Popups
Post by: John1397 on April 14, 2019, 08:58:09 AM
I didn't use the one above I used spyhunter only this is worse than having malware on your machine.
Title: Re: Popups
Post by: SuperDave on April 14, 2019, 03:39:17 PM
If you don't want to run these scans and produce the logs there is no way I can help you.
Title: Re: Popups
Post by: John1397 on June 13, 2019, 10:14:18 AM
I run it and got:

 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows XP Service Pack 3 x86   
 Internet Explorer 6 Out of date!
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
`````````Anti-malware/Other Utilities Check:`````````[/u]
 SpyHunter 5   
 Adobe Flash Player 
 Mozilla Firefox (52.9.0)
 Google Chrome (49.0.2623.112)
````````Process Check: objlist.exe by Laurent````````[/u] 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:: 21% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````[/u]
Title: Re: Popups
Post by: John1397 on June 13, 2019, 04:47:08 PM
It not work.
Title: Re: Popups
Post by: SuperDave on June 13, 2019, 05:13:24 PM
The Security log show you have no Anti-virus program active on your computer. You need to download and install an Av. Avast is about the only one that will run on XP.
Please download it from here. (

You will need to defrag you hard drive ASAP.
Go to Start, All programs, Accessories, System Tools and select Disk defragmenter.
Were you able to run MBAM?
Title: Re: Popups
Post by: John1397 on June 14, 2019, 08:06:43 AM
can't run mbam get runtime error. see  post above.
Title: Re: Popups
Post by: SuperDave on June 14, 2019, 03:45:21 PM
Try running it in Safe Mode.
Title: Re: Popups
Post by: John1397 on July 14, 2019, 07:39:00 AM
Get the same error box when running in safe mode.
Title: Re: Popups
Post by: SuperDave on July 15, 2019, 03:41:44 PM
Did you install an Anti-Virus? Did you defrag your hard drive?

Please download HitmanPro from here ( (32-bit) or here. ( (64-bit).
Double click on to start the program. (Windows Vista/7/8 users: Accept UAC warning if it is activated)
Note: If HitmanPro refuses to start then please hold down Ctrl when starting HitmanPro to activate Force Breach.
When HitmanPro's main screen appears, choose Next.
Place a checkmark in I accept the terms of the license agreement, then click Next.
Choose No, I only want to perform a one-time scan on this computer, then click Next.
Wait for HitmanPro to finish scanning your computer. This should take about 5 to 10 minutes.
When the scan is finished, all detected items will be displayed.
Click on the dropdown menu of an item in the list (if any) -> choose Apply to all -> click Ignore <= IMPORTANT!
This should apply the "Ignore" function to all detected items in the list. Then click Next.
Click Save log at the bottom of the HitmanPro window, and save the opened file to your Desktop.
Please Copy and Paste the contents of the log in your next reply.