Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: Jan8217 on June 15, 2019, 07:05:09 PM
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:( Hello,
Malware has scanned my computer about six times since I downloaded Malware. TWICE it has blocked the trojan Windows10Portal. (See logs below) But the trojan NEVER GOES AWAY ! If I am going to but Malware Premium I need to know Malware was permanently block Windows10Portal and all other trojans and malware.
The trojan sends messages constantly that appear in the right corner of my screen. Drives me crazy.
PLEASE HELP ME !
SECOND UNSUCCESSFUL TROJAN BLOCK:
-Log Details- Protection Event Date: 6/15/19 Protection Event Time: 7:11 PM
Log File: e97a01d0-8fc2-11e9-9309-a0a4c518a3ca.json Windows10Portal
Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0
-Website Data- Category: Trojan Domain: windows10portal.com IP Address: 159.203.230.214
Port: [52281] Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
FIRST UNSUCCESSFUL TROJAN BLOCK:
-Log Details- 6/9/19 9:28 PM Log File: 03cc2098-8b1f-11e9-a4d9-a0a4c518a3ca.json
-Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0
-Website Data- Category: Trojan Domain: windows10portal.com IP Address: 159.203.230.214 Port: [54429] Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SCANS between the first and last scan reports shown above have NOT listed in its report that the Windows10Portal was a trojan and should be blocked.
THANK YOU. Please help.
Jan 8217
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please download AdwareCleaner onto your Desktop. AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/)
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Download and install: Please download Malwarebytes' scanner (http://downloads.malwarebytes.org/file/mbam) to your desktop.
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
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Download Security Check by screen317 from the following link and save it to your desktop.
Security Check (http://www.bleepingcomputer.com/download/securitycheck/)
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.