Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Nev71 on June 23, 2019, 09:45:22 PM

Title: Downloading Windows 7 Ultimate ISO File
Post by: Nev71 on June 23, 2019, 09:45:22 PM
Has anyone managed to download the Windows 7 Ultimate ISO file from the official Microsoft download site as per below:

https://www.microsoft.com/en-us/software-download/windows7

I purchased the Windows 7 Ultimate disks recently from a seller on e-bay and they appear to be genuine brand new disks in the original sealed packaging. I prefer Windows 7 to Windows ten. That site above would not except my product key that came with the disks. I thought it would be handy to have the Windows 7 ISO file as well as the disks. My computer does not have a working CD ROM drive.

I tried a couple of phone numbers for Microsoft but did not get any worthwhile help. The first guy was in India and he did at least confirm my product key was genuine.  So does anyone know of an email address for Microsoft that works?  Tried this one but it was not suitable:

[email protected]

It appears that Microsoft do not want people sending them emails!





Title: Re: Downloading Windows 7 Ultimate ISO File
Post by: DaveLembke on June 24, 2019, 04:55:04 PM
Quote
The first guy was in India and he did at least confirm my product key was genuine.

I dealt with a similar issue with Microsoft and when talking to India support after buying refurb computers years ago from Tigerdirect. However instead of them giving me a key that would work for future installations, they granted me an activation. From then on I cloned the hard drive and kept a good cloned copy in the computer disconnected from the computer so that the only time it is used is to copy its clean state to another drive. When done cloning the master drive is disconnected and the drive to be run in it is used.

I have yet to see Microsoft issue replacement keys for free.

Ebay, Amazon, and some other places online have sold Windows OEM Disc's that were not genuine but paired with keys from failed computers that make their way back to China etc. Check the Holograms on the Disc(s) to see if they act like a normal Hologram as for most the the Chinese bootlegs that look like the real deal from Microsoft including with booklets that look genuine actually are fakes and the holograms are not sharp in detail and have flaws to them.

Another way to discover if the Disc is a counterfeit is that many of the Chinese Counterfeits self activate upon installation I have been told from others who have played with them. They have a script that cracks them upon installation to act as if they have been activated when they haven't. Some of them still have this script in the root of C: after installation. I have been told its a vbscript at the root of C: after clean installation from a fake oem disc.
Title: Re: Downloading Windows 7 Ultimate ISO File
Post by: Nev71 on June 24, 2019, 07:38:03 PM
Thanks Dave for your reply. I will check the disks to see if the Holograms appear to be genuine, but please remember that my product key has been verified as genuine, so I reckon there should be no excuse for it not working on that Microsoft site. By the way, here is the exact error message I got when trying to use my product key:

"The product key you entered appears to be for software pre-installed by the device manufacturer.
Please contact the device manufacturer for software recovery options."

So I'm not real sure what that is all about, but it sounds like someone has used my product key before to activate their system!

This second hand computer I'm using has had both an Acronis and a Todo backup of the entire hard drive made with the files stored on both a Flash Drive and an external Hard Drive.  I suspect though that the Windows 7 Ultimate operating system on it was obtained from a bogus source.  That is the main reason I wanted to purchase the genuine disks from Microsoft. However, as you say, I might have actually purchased a very professional imitation replica!

Well if I can't contact Microsoft by email, I guess I'll just have to try by phone again and be a bit more aggressive next time.





Title: Re: Downloading Windows 7 Ultimate ISO File
Post by: BC_Programmer on June 24, 2019, 08:15:23 PM
That error message would be precisely what you would end up with if the Key in question was "salvaged" from a computer that had an included OEM product key. (eg sticker on the case). The Download site, however, requires a retail product key. This would seem consistent with what Dave was saying about eBay counterfeits.
Title: Re: Downloading Windows 7 Ultimate ISO File
Post by: Nev71 on June 25, 2019, 01:08:28 AM
Thanks BC.  It is starting to look like I could have purchased a counterfeit version of Windows 7 Ultimate.

I noticed that while I was dealing with the seller on e-bay that his written English was not too good indicating he could have been Chinese!
However, I'll have to be very sure of my facts before I challenge him about the product and demand a refund.