Computer Hope
Software => Internet browsers => Topic started by: 02bin3 on July 30, 2019, 04:31:18 PM
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I've had both AOL and Firefox for years and this afternoon Firefox decided not to let me open my AOL. One of the suggestions provided was to open Firefox in Safe Mode. So, I did, and followed the instructions and exited Firefox. I signed in again and it took me to the Safe Mode again and this happened 3 times even though I did as instructed for Firefox being stuck in Safe Mode and restarted my computer. I have Windows 7 Pro with all newest updates, 64 bit. I would like to know if I deleted Firefox and reinstalled it without a browser how would my computer get to the Internet to download whatever is necessary to set up Firefox again? Internet Explorer is on my system but I've never used it so nothing has been updated on EI through Microsoft nor through Norton my security. A lot of this is above my pay grade. I will have to keep checking back to see if I've had any answers as I can't get into AOL to get my mail. Any thoughts out there? Thank you
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There are may browsers that work with windows 10.
Google Chrome – Overall top web browser. ...
Mozilla Firefox – Best Chrome alternative. ...
Microsoft Edge – Best browser for Windows 10. ...
Opera – Browser that prevents cryptojacking. ...
Chromium – Open Source Chrome alternative. ...
I commend you first try Chrome. You can download it with Firefox.
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First I would download and install Malwarebytes and perform a full scan of your system. If you have any detections for problems share a screenshot of the problems or list which problems were detected. Malwarebytes is free for home users with a 14 day trial of premium service. When 14 days are up you can simply turn the premium service off but still able to use it for manual scans, just without realtime protection.
Curious if you have something that messed with your browser on the malware side of things.
Additionally curious if your able to get to AOL from Internet Explorer even if its out of date?
One other thing to try is to see if its a corrupt profile for Firefox. The way to test this is to create another user account on that computer and then set it up with admin permissions. Then use Firefox logged on as that account and see if the problem is fixed.
Additionally you can click on HELP if you have the menu bar present at top of Firefox and check to be sure you have the latest version of Firefox installed. If its out of date you can select from there to tell it to update the browser.
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I've used Malewarebytes and Spyware Blaster for many years, running them about every other day along with deep scans from Norton.
I don't know what happened, but when I went back to my computer this morning, booted up and signed on to AOL through Firefox, it worked. However, I've been busy resetting many things on AOL that apparently disappeared after doing the Safe Mode thing. At least I didn't lose my bookmarks. Thank you all for your replies.
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Great news...