Computer Hope
Software => Computer viruses and spyware => Topic started by: divs on May 07, 2021, 02:34:00 PM
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Just got this on my windows 10 computer and some files on my desktop are missing contents
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
Engine.sportscenered.info is related to "Webrate.org." Do you have this installed on your computer?
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M Thanks Dave I ran a ran already with pc protect and sees super anti spyware but couldn’t get spyware removed. The option want there
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I have webrate.org on my pc
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Not loading pages now on pc
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Please download AdwareCleaner onto your Desktop. AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/)
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Download and install: Please download Malwarebytes' scanner (http://downloads.malwarebytes.org/file/mbam) to your desktop.
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
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Download Security Check by screen317 from the following link and save it to your desktop.
Security Check (http://www.bleepingcomputer.com/download/securitycheck/)
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
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Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
Spybot - Search and Destroy
Windows Defender
McAfee VirusScan
Kaspersky Total Security
Malwarebytes
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````[/u]
Spybot - Search & Destroy
Google Chrome (90.0.4430.93)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u]
Malwarebytes Anti-Malware mbamservice.exe
Spybot Teatimer.exe is disabled!
Malwarebytes Anti-Malware mbamtray.exe
AVAST Software Browser Update 1.8.1065.0\AvastBrowserCrashHandler.exe
AVAST Software Browser Update 1.8.1065.0\AvastBrowserCrashHandler64.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````[/u]
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You have too many active Av's on your computer. Only one AV should be active at any time. If McAfee or Kaspersky is a paid for version your should keep it until the prescription runs out. Windows Defender is the resident Av with Windows 10 and is all your really need. Spybot is old technology and could be uninstalled. Also, make sure your AV is active. I will await your other logs.
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my IT friend fixed up the anti virus and installed anti spyware. thanks for your help
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You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.