Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: tedder on April 07, 2006, 12:34:09 AM

Title: MS help and support
Post by: tedder on April 07, 2006, 12:34:09 AM

G'day I cant seem to acccess MS help and support from my desktop.The link is active but nothing happens.OS xp pro. Any body advise?.....Ta ::)

Title: Re: MS help and support
Post by: dl65 on April 07, 2006, 01:45:05 AM

 tedder......
Will this link get you there ?   http://support.microsoft.com/

dl65  ::)

Title: Re: MS help and support
Post by: tedder on April 07, 2006, 02:42:16 AM

Thanks for that but I was hoping to get an answer why i can't access it from my pc link.
in the control panel
 ;)

Title: Re: MS help and support
Post by: pcdoc4christ on April 07, 2006, 08:31:29 PM

Tedder:

Several viruses and Trojan Horses will disable this feature of Windows, and prevent you from accessing the Web sites of anti-virus software makers, to make it more difficult for you to detect and stop the malicious code.

Doc

Title: Re: MS help and support
Post by: tedder on April 08, 2006, 04:41:11 AM

I have just run Stinger through and no results. I also run avg 7.1 pro with firewall/spybot.adware/spyblaster
All updated every 2 days and all run daily. on xp pro

Title: Re: MS help and support
Post by: pcdoc4christ on April 09, 2006, 06:50:23 PM

Tedder:

Try a couple free, online virus scans:

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2005-46,GGLG:en&q=free+online+virus+scans

Doc

Title: Re: MS help and support
Post by: tedder on April 09, 2006, 10:06:55 PM

Thank you for those links. I tried some but they didn't want to open in Firefox. Finally I opened explorer and did a free scan on Panda(is this a good scan?),it found some viruses apparrently! and fixed them? but I could not purchase a 6 monthly scan setup because The webb page was in Spanish or something. I can see nowhere on Panda web site for the same item and noway to contact them. Is this normal?. By the way it supposedly removed the viruses but I still cant get MS help from control panel......I have just checked my email programme and discovered that my inbox has been cleared...Wonderful!!

Title: Re: MS help and support
Post by: Fed on April 10, 2006, 02:09:30 AM

Don't pay money for anything there are enough free programs to fix any problem.
How is your computer running now?
Edit: MS Help from the Control Panel must be an xp thing, I can't find it on my w2k.

Title: Re: MS help and support
Post by: tedder on April 10, 2006, 05:31:38 AM

REF help,sorry senior moment read..start .    still at least I can access it now,having re-installed xp.

Title: Re: MS help and support
Post by: pcdoc4christ on April 13, 2006, 05:40:27 PM

Quote

...it found some viruses apparrently! and fixed them? ...By the way it supposedly removed the viruses but I still cant get MS help from control panel...

Yeah, that's what i thought.  You may still have several viruses undetected.  Try doing more free online virus scans using IE after you reinstall Windows.  If you have not already reinstalled, i'd suggest moving anything you have in the Shared Documents folder to another folder, as the files in this folder will be deleted.  Also, you will have to reinstall at least some of your programs, and you will have to reactivate Windows immediately after reinstalling.

I think you mean that you were trying to open Windows Update in the Control Panel.  Try clicking Switch to Classic View in the left hand side of Control Panel and you will see what i mean.

Let us know if you need more help.

Doc  

Title: Re: MS help and support
Post by: tedder on April 14, 2006, 01:54:16 AM

thanks for that......However I re-installed xp then installed sp2......and got no promt for reactivation....I haven't checked my shared folders yet,but have detected a poss problem with dvd burner... is this another area where things go wrong after sp2 install.....Ta

Title: Re: MS help and support
Post by: dl65 on April 14, 2006, 02:10:45 AM

tedder......

Quote

However I re-installed xp then installed sp2......and got no promt for reactivation

I suspect whats happening with the no activation prompt is that when your system was examined as part of the installation process .... it exactly matched your system as it was before and the serial code and your name etc.was all correct so it is simply reactived automatically.

dl65  ::)

Title: Re: MS help and support
Post by: tedder on April 14, 2006, 02:14:09 AM

does it tend to mess with drivers on cdrom and dvd palayers as well??? :o

Title: Re: MS help and support
Post by: tedder on April 14, 2006, 02:15:46 AM

sorry I meant to ask how IE can do virus scans????

Title: Re: MS help and support
Post by: dl65 on April 14, 2006, 02:27:37 AM

tedder .....

Quote

I meant to ask how IE can do virus scans????

Are you asking if Internet explorer can do a virus scan ? If so .... IE doesnt do a virus scan , however you can use IE to go to any number of website which will do an on-line virus scan.

dl65  ::)

Title: Re: MS help and support
Post by: tedder on April 14, 2006, 03:25:54 AM

I thought that IE did something I hadn't heard of, being a firefox user I thought mayne they had added something i didn't know of..... Thanks