Computer Hope
Hardware => Hardware => Topic started by: wpfish on May 08, 2006, 11:20:54 PM
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I got my acer last November and have had a few problems with it I have not been able to get windows updates since I got it and I have had to have it in for repairs which took 4 weeks even though it is under warranty. It is now freezing and crashing frequently and even though I have enquired I still have not received my $100 cash back. Has anyone else experienced similar problems and frustrations
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wpfish...... What kind of warranty do you have with this machine ? If its under warranty....... what was the $100 for ......?
Did you receive a original Windows cd ......with the operating system on it ?
Did you have SP2 installed ?
Were there any error messages .....when you tried to get the win updates .....
Did you purchase this machine new ....from ... a reputable dealer ? A brief discription of the computer would possibly help. All you have told us ..is that it is an ACER .....
It almost sounds as if there may be more going on here than your telling us.
dl65 ::)
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I have an acer aspire 3000 I have an extended warranty 3 years but this excludes alot of things. The $100 is a separate thing I was offered this when I bought it new from a large electrical dealership. I did get an original windows cd with the operating system on it windows xp home 2002 with SP2 When I try to get updates I get message Files required to use Windows Update are no longer registered or installed on your computer.
When I had it repaired it cost me $253 there research log said:
//Line 1 : FRU Sub Code = CCO1 - MECHANICAL BROKEN, Action Code = SE08 - REPLACE FRU/ Line 2 : FRU Sub Code = MB01 - MAINBOARD CONNECTOR DAMAGE, Action Code = SE08 - REPLACE FR
whatever this means
I bought the unit new to hopefully avoid problems
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wpfish..... Has that laptop ever been dropped or received some rough handling ....... because from the repair info ...thats what it sounds like ......
As far as the other issue ... It sound like you have some necessary files missing or corrupt ....... perhaps you should save anything important and do a format and a clean install ...that should correct the update issue ....... its also possible the lack of certain updates are causing the problems .
dl65 ::)
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thanks for your help i think u r right my daughter has dropped it (wont own up). I have just fixed the problem I think with the updates by downloading mozilla and then going to windowsupdate.62nds.com where I was able to get the updates 44 of them. Computer is better but still crashing (goes to coloured stripes like test pattern) is there any other action I can take to have the system run more reliably