Computer Hope
Microsoft => Microsoft Windows => Windows 3.x/9x/ME => Topic started by: James W. on August 29, 2004, 07:04:28 PM
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I am having the toughest time fixing my computer. I turned it on one day, and got this message:
The MSVCRT.dll file is linked to missing export NTDLL.dll: RtlGetNTVersionNumbers.
So, I looked around and found instructions on how to it: http://support.microsoft.com/default.aspx?scid=kb;EN-US;330314
I saw I needed a startup disk, which I don't have. So, I looked around, and found instructions on how to create one (and since I can't get into Windows, it has to be using the command prompt): http://support.microsoft.com/default.aspx?scid=kb;EN-US;186300
I follow the directions. I get to the command prompt, plop i my floppy disk, and begin typing in the commands:
C:\>cd windows\command
C:\WINDOWS\COMMAND>smartdrv.exe
Bad command or file name
C:\WINDOWS\COMMAND>bootdisk a:
The EBD directory does not exist.
Change to the WINDOWS\COMMAND directory and try again.
C:\WINDOWS\COMMAND>
(The stuff that comes up after I hit enter is in bold. During this, I have my Windows 98 SE CD in the CD-ROM drive)
I don't know what more I can do. I even tried re-installing Windows, but it wouldn't let me do that either. If it comes down to it, I can run the recovery CD that came with the computer, but that will result in loss of all my files on the computer (which is definately the last resort). Please help me! Thank you!
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load the boot floppy again a:\> cdwindows enter c:\> scanreg/restore
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The command.com file should be on the bootdisk, so you should not have to swap to the C:\ drive or the Windows directory.
Smartdrive.exe is in the C:\Windows folder.
What you need is the file MSVCRT.DLL from your Windows '98se CD to replace the bad one in the C:\Windows\System folder.
So you'll need to use the sfc command
Here is an example of what to do.
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2001011114021106
Or is it that you cannot get to the desktop?
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Yes, I can't believe I forgot to mention. After I get the error message, I hit close, and all that's on the screen is the remains of the error message, and a blank desktop image (no access to the icons or Start menu).
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change the bios options ...boot from cdrom....load the install disk win will format your hard drive..and re-install win98se?somehow your reg is corupt?
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Well, I can easily format my hard drive and reinstall Windows with the recovery disk that came with my computer. I'm just trying to figure out a way that I can get my computer back to normal without loosing all the stuff on my hard drive.
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If you have access to another computer with Windows 98 loaded on it that uses an IDE hard drive, or you've got a friend who'll let you use theirs, you can take out your hard drive and hook it up to the other computer as a slave drive. Then just copy all the files you need over from the old drive. This same thing happened to me a few months ago and that was the only thing I could do.
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If you can copy the file(s) you need to your hard-drive C: and can get into safe mode by either holding down the Ctrl key, or by repeatedly tapping the F8 key whilst starting, then you can cut & paste them to the correct location.
If you have the space on your Hard-Drive there is a procedure to copy all of the '98 cabinet files to the HDD for easier access.
If you can get into safe mode then you should be able to use SFC (System File Checker)
Just type sfc in the Run window, and click OK. Look for the affected file and make the necessary repair.