Computer Hope

Software => Internet browsers => Topic started by: associates on July 13, 2006, 12:55:41 AM

Title: IE cannot open a page
Post by: associates on July 13, 2006, 12:55:41 AM

Hi,

I was wondering if anyone might be able to help me here.

My IE seems to be unable to open a page on the internet. It says "Internet Explorer can not open page..." This happens to my computer but then i went to another computers and found that i could go to the page i wanted to. I don't think the internet or modem is down.

Can someone help?

Thank you in advance

Title: Re: IE cannot open a page
Post by: Rob Pomeroy on July 13, 2006, 01:43:49 AM

Does this happen with all internet pages or just one in particular?  Which one?  Please give details of computer, operating system, browser and hardware used to connect to the internet.

Title: Re: IE cannot open a page
Post by: associates on July 13, 2006, 08:44:41 PM

Hi Robpomeroy,

Thank you for your reply.

This happens with all internet pages - for example. google page.

Computer description:
Laptop Toshiba - 512M RAM, Pentium 4 1.7Ghz, runs XP Pro. This laptop's connected wirelessly to an Access point which is then connected to a router and from the router to a modem. When it happen, i checked the other computer that's also connected wirelessly and the internet was working. So i'm not sure if it's the wireless access point. I could still send a job to a printer connected to the router and it printed the job out.

Very weird one. Any ideas?

Thank you in advance

Title: Re: IE cannot open a page
Post by: Rob Pomeroy on July 14, 2006, 03:03:52 AM

Are you using a firewall?  If so, temporarily disable it and try browsing again.  Any better?

If that makes no difference, next lets try a ping test.  Bring up a command prompt and type:

ping 216.239.59.147

That's one of Google's IP addresses, and you should get a response like:

Pinging 216.239.59.147 with 32 bytes of data:

Reply from 216.239.59.147: bytes=32 time=56ms TTL=235
Reply from 216.239.59.147: bytes=32 time=56ms TTL=235
Reply from 216.239.59.147: bytes=32 time=63ms TTL=235
Reply from 216.239.59.147: bytes=32 time=58ms TTL=235

Ping statistics for 216.239.59.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 56ms, Maximum = 63ms, Average = 58ms

That's a successful ping (which is what we want).  An unsuccessful ping would look like this:

Pinging 216.239.59.147 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.239.59.147:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

(that trailing comma is very annoying - bad Microsoft!)