Computer Hope
Internet & Networking => Networking => Topic started by: Perfect Agent52 on August 01, 2007, 07:11:48 AM
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Ok, my mom is attempting to connect to the internet at her work, she has a laptop and it picks up the signal, but it won't let her connect to the internet. I have tried turning off both firewalls, but it still doesn't let her connect. She is running on Vista x32 bit Home Premium.
Thanks again.
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Well, a little more information would help :P
It sounds like she's wireless, right? She'll pick up a signal but won't connect most likely because the IT people have secured the network. You can pick up a signal from any wireless network but that does't mean you can use it.
Has she contacted them for help? That's the first place to start.
Alan <>< :D
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Well, the network is not secure from what she has told me, but she has not contacted them, it is pretty hard to get a hold of one, so I was trying to help. Um, I don't know what info you also needed? Comp specs are useless, and I directions there are kind of useless.
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She needs to contact them regardless of how hard it is. Otherwise this conversation is going to be a very llllloooooonnnnngggg one :o
Alan <>< :D
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Well, I understand that, but I was looking for suggestions relating to my problem that I have not already listed. So, maybe you can throw some suggestions out there.
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Nobody has got anything?
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Well honestly the first thing to do is to contact the IT department as ale52 suggested. It might be problem with the access point or maybe she needs to be authenticated with the AP before she cant get access. There really isn't much of a point in troubleshooting the laptop before any outside factors are ruled out.