Computer Hope
Hardware => Hardware => Topic started by: EGB on September 02, 2007, 05:27:34 PM
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??? Hi. I just downloaded software for a keyboard and mouse from Kensington on my new Dell XPS 210 computer. I got a message to reboot the computer, so turned it off and back on. When it came on the USB keyboard and mouse no longer worked. I unplugged them and plugged in the USB connector and new mouse and key board. They don't work either. I couldn't shut down normally, so pushed the start button, waited and turned it on again. The keyboard and mouse still dont work. I get a message saying that the devices are not functioning.
My question: How do I fix this problem WITHOUT a keyboard or mouse>
Everything I've seen says to point to this, click this, or type in this..how do I do this without a keyboard? Or Mouse?
I've retried the USB keyboard and mouse and neither work.
I'm getting worried as my logic tells me there is a big problem now!
I went on the kensington website (on my old computer) and it says, DO NOT DOWNLOAD Software on VISTA - the keyboard and mouse work without it. There is no further information - I wish I'd known this before I downloaded the software.
Any advice would be most appreciated. I'm not an expert - just a person who tries to find solutions and learn.
Thanks so much.
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wait, so you're saying you're running vista?
also, what do you mean by "software" for your keyboard and mouse? do you mean a driver?
if so, i'm not sure about vista, but you can try rolling back the drivers by going to device manager, and selecting the device you want.
do this by :
right click on my computer>hardware>device manager
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if you can connect a PS2 keyboard and PS2 mouse, then reboot and remove/ uninstall/ roll back the downloaded drivers from the hardware management or check for a system restore point (before the drivers were installed) that you can go back to which might resolve the changes
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http://www.cantoraccess.com/keyaccess/keyaccessfaq.htm (http://www.cantoraccess.com/keyaccess/keyaccessfaq.htm)
This is the link i gave in your other thread...it's how to use a machine without a mouse, You will need to do this to remove the Kensington software to get back to page one...