Computer Hope

Microsoft => Microsoft Windows => Windows NT/2000 => Topic started by: Jonathon Bailey on December 08, 2004, 06:20:07 AM

Title: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 06:20:07 AM

[glb]HELP![/glb]

Im having terrible trouble with my internet, especially with the holiday arriving. I try to connect to my email, especially MSN Explorer and MSN/Windows Messenger and it wont allow me to connect.  I also cannot enter any email, it says that the page cannot be found.  I also have trouble when going to a shopping website and trying to Check out my Cart, it also says page cannot be found.  I dont know what else to do, I've looked at all of my internet options and firewall settings and nothing looks right. please help. dont bother emailing, it wont work :(

Title: Re: --- bad internet, bad
Post by: merlin_2 on December 08, 2004, 09:51:04 AM

More info pcs networked? what equipment is  used to access the net? and net connection 56k etc?......what operating system....?

Title: Re: --- bad internet, bad
Post by: Raptor on December 08, 2004, 10:23:35 AM

Clean cache, remove cookies & temporary files.

Reset Internet Explorer settings to default.

Title: Re: --- bad internet, bad
Post by: Neil on December 08, 2004, 02:51:29 PM

Does any website work? Or just some?

Title: Re: --- bad internet, bad
Post by: dl65 on December 08, 2004, 03:13:02 PM

Jonathon Bailey......Relax......you sound just a little stressed out and there's still 16 days until Christmas.....lol
Take a deep breath , pour yourself a drink of something..... Now that your all calm cool and relaxed .....
It would seem you do not have a internet connection , according to what you say. Are you able to connect to the internet ?  What operating system are you using ?
Do you have a DSL , Cable or Dial-up  connection.
Have you paid your monthly bill ........?

get back to us on these things

dl65  ::)

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 04:48:24 PM

[glb]
Thanks the drink helped [/glb]  ::)

I run Microsoft Windows XP and I have a cable internet connection... my internet runs great except when I try to enter email, MSN Explorer, MSN/Windows Messenger, and any shopping cart locations to check stuff out.  

I run Ad-Aware SE, Spybot Search & Destroy, Norton 2005 faithfully, and I also use the firewall from the Service Pack 2.  

If anybody has any suggestions please [glb]help[/glb]!

Title: Re: --- bad internet, bad
Post by: dl65 on December 08, 2004, 04:56:20 PM

Jonathon Bailey......When did all of these oddities start....all at the same time ?
So your saying that your browser doesnt work at all and your Outlook Express doesnt work at all .
Have you tried another browser ...just to see if it will work ok . Do you ever get any error messages ?
You say your internet works great.......for what ......if you can't use IE explore , MSN messenger  , Outlook Express. ......Hummmm I must be missing something ....you cant browse , send or receive mail . What else is left ?

let us know .

dl65  ::)

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 05:08:44 PM

I do all of my emailing through hotmail/msn.  i mainly use msn explorer to do my browsing.  if you're not familiar with msn explorer you have to type a password in and your email and then it logs you into the browser, hotmail, messenger, and .net passport.  
of lately i have to use IE because none of my msn will work.  This seems to have all occured at the same time.

Just a few moments ago I ran ad-aware, ran a spybot program, cleaned out cookies and temp files, and restored all of my defaults to my Internet Options...  and still I cannot connect

Title: Re: --- bad internet, bad
Post by: 2k dummy on December 08, 2004, 05:16:35 PM

Sounds suspiciously like the firewall is blocking outgoing traffic on port 443. All of your stuff what ain't woiking needs that port. ;D

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 05:17:38 PM

how do I go about fixing that?  

Im not too familiar with firewalls and all of that... :(

Title: Re: --- bad internet, bad
Post by: dl65 on December 08, 2004, 05:26:07 PM

Jonathon Bailey.....I use msn messenger all the time to talk to people I know as well as use it to transfer data.
Which version of msn messenger are you using 6.2?
So when you click on your msn icon in your tool tray ....you get the username and password box pop up
....you answer the questions and then what happens .....nothing ?
The other thing is are you using Windows messenger or MSN messenger ? By any chance have you just turned on your SP2 firewall ? Perhaps try turning it off and then try messenger again
let us know

dl65  ::)

Title: Re: --- bad internet, bad
Post by: Neil on December 08, 2004, 05:30:17 PM

What firewall are you currently using? (If any)
Also, what securty settings is your browser set to? Look in tools > Internet options.

You could try as suggested another browser.

http://www.mozilla.org/

Firefox is a good one.

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 05:44:19 PM

Yes, when I type in my username and password, for MSN explorer it will usually says "Attempt" and then it will connect. If there is a problem, say the internet wasn't working, it would say "Signing In... Attempt (1)", "Attempt(2)", etc.  

Both Windows messenger and MSN messenger and MSn explorer are all up to date, i just redownloaded them to make sure.  

I use the firewall that came with the Service Pack 2.  I have had it downloaded for abotu a month now, but this problem only came up about a week ago... and Ive not touched the firewall since I got it.

I wish it was as simple as changing browsers, neil, but my IE works fine. Even when on IE, once I type in 'Go to cart' or 'Login' at hotmail then I get the Page cannot be displayed window.

I just tried turning my Firewall on/off, but it was of no use...   I think I'm running out of ideas. please help

Title: Re: --- bad internet, bad
Post by: Neil on December 08, 2004, 05:51:04 PM

Quote

IE works fine.

Well, it seems not. It's worth a try. It takes only a short while to download. I can't think of any more suggestions. Try asking MSN for help?

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 05:55:56 PM

its more than just an MSN problem though, because i cannot access any shopping carts...    

Title: Re: --- bad internet, bad
Post by: dl65 on December 08, 2004, 06:10:14 PM

Jonathon Bailey.....Does anyone other than yourself use that pc ?
Have you considered removing IE6 and then redowloading it again ?

If you open MSN messenger 6.2 directly from the all programs list instead of from IE.......will just the msn open up and have you tried signing in from there ?

dl65  ::)

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 06:12:18 PM

yes, ive tried on numerous occasions to open the messenger service by itself, and even uninstalled it all twice and downloaded it twice again...  

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 06:13:53 PM

my sister uses this computer also, so Im not able to see what all is going on, but I make sure to keep it running good....        there is only one user account on the windows xp

Title: Re: --- bad internet, bad
Post by: dl65 on December 08, 2004, 06:18:15 PM

Jonathon Bailey......Ok .....I just had a thought ......if you are certain you do not have any viruses ........let use the system restore and restore your pc back to just before the problems started ......to do this click start / All programs/Accessories/System Tools.....then select system restore  and set it restore to before the problem started .

dl65  ::)

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 08, 2004, 06:20:55 PM

yes, going back to the system restore might fix the problem but I use that as a last ditch effort....  I am an avid computer gamer and would lose some valuable things if that would happen...   im sure you understand.   :-/ ??? :o

Title: Re: --- bad internet, bad
Post by: Neil on December 09, 2004, 06:27:16 AM

Try backing up your savegame files/profiles etc?

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 09, 2004, 05:20:18 PM

since i cannot log into either email or shopping cart site, would i be wrong to say that it is probably something that wont let me enter "secure" sites?  

all of my internet options are on Default...

please help  

Title: Re: --- bad internet, bad
Post by: Neil on December 10, 2004, 06:16:21 AM

That's a good point. Try changing security in the options menu.

Title: Re: --- bad internet, bad
Post by: SUPERBUG77 on December 10, 2004, 12:32:40 PM

 ;)Call your ISP- Internet service provider and tell them the problem you or having that you or getting dead links and not Connecting well to cretin sites Hope that helps!

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 11, 2004, 04:36:13 PM

i dont think it's an ISP problem...

for some reason it wont let me get into secure sites... but in my internet options i have SSL enabled

Title: Re: --- bad internet, bad
Post by: Jacko_the_Wacko on December 12, 2004, 03:56:02 PM

Open up Port 433 on your firewall. That's the port that msn uses

Jacko

;D

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 12, 2004, 04:16:36 PM

I dont know much or anything about firewalls and ports, can you please tell me how to do that?

it seems to be not just an msn problem, but email and shopping carts

Title: Re: --- bad internet, bad
Post by: Jacko_the_Wacko on December 12, 2004, 04:24:14 PM

ok jonathan - here is a step by step guide (2000 steps in total)

just kidding... :D

If you want to activate specific ports, tell me what kind of firewall you are using, what program, ect.

post up

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 13, 2004, 07:23:36 AM

I use the firewall that came when I downloaded the Windows Service Pack 2.  Other than that I dont know the 'name' of the firewall.....   Windows Firewall

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 14, 2004, 06:22:05 AM

 ???  i cant see anywhere that there is a place to open ports

Title: Re: --- bad internet, bad
Post by: Neil on December 14, 2004, 01:52:58 PM

Contact the customer support for those websites. If it only affects certain websites, they will know more. Try accessing your account from another computer to make sure it is not an error in your account.

Title: Re: --- bad internet, bad
Post by: Jonathon Bailey on December 19, 2004, 07:55:58 PM

its all secure sites. something is keeping me from going to all secure sites...e ven though my ssl is turned on in my internet options

Title: Re: --- bad internet, bad
Post by: merlin_2 on December 20, 2004, 03:04:17 AM

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/enableicf.mspx