Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Nealf on November 22, 2007, 11:57:08 AM

Title: sound on new unit
Post by: Nealf on November 22, 2007, 11:57:08 AM

Friend can't get any sound from speakers on new HP desktop.  Running vista.  Have checked all the normal sound related issues, even using system 'tests',  but still no luck. 

Title: Re: sound on new unit
Post by: patio on November 22, 2007, 12:00:23 PM

More info...please.
Have you tried installing your sound drivers for example ? ?

Title: Re: sound on new unit
Post by: Broni on November 22, 2007, 01:16:58 PM

Are those built in, or standalone speakers? Self-powered? Tested on another computer?

Title: Re: sound on new unit
Post by: Nealf on November 23, 2007, 08:10:33 AM

Since this is a new unit, we didn't think to install other drives.  The speakers were working fine on my computer last week.

Title: Re: sound on new unit
Post by: quaxo on November 23, 2007, 09:38:05 AM

Ok, gonna try to be a little more clear on this.

You need to provide all information about the system and the specs of the system. If you don't know the specifications, can you at least provide a model number of the HP you've got?

Meanwhile, check this things:

1. Are the speakers plugged in to the correct jack on the sound card?
2. Are the speakers powered (have an AC adapter)? Are they plugged in properly?
3. Have you tried testing the speakers with another device/computer?
4. Have you checked the device manager to see if the hardware is working properly?

Title: Re: sound on new unit
Post by: Nealf on November 24, 2007, 03:05:54 PM

Have tried about every combination of plugins on the backside of the unit.  It's a new HP A6110N  with Vista.  The speakers are not powered.  They worked fine on my computer, and  another HP with XP Home.  Ran 'tests'

Title: Re: sound on new unit
Post by: Broni on November 24, 2007, 03:09:41 PM

How are they powered? Batteries? Can you try them on your other computer, right now?
In Device Manager do you have any errors at "Audio Controllers"?