Computer Hope
Software => Internet browsers => Topic started by: bombaykid on January 08, 2008, 08:43:06 PM
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Can not connect to insurance.ca.gov
I have Dell 8400 runing xp operating systems with 2GB ram, recently I installed Norton 360 software for security.
Now I can not access www.insurance.ca.gov web site. After about one min. I get massege " internet explorer can not display the web page"
The site is in operation I can access with my other computer. I discuss this with my DSL provider and the web manager of the www.insurances.ca.gov but no one knows why can I connect to that web site. Most of all the other web site can be connected without any problem.
I suspect this is because of Norton 360. Can any one help????????????????
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Pratap>ping www.insurance.ca.gov
Pinging inetu1.insurance.ca.gov [205.225.215.50] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 205.225.215.50:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Pratap>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : mandvi
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-62-EC-83
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.47
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 08, 2008 12:22:36 P
M
Lease Expires . . . . . . . . . . : Wednesday, January 09, 2008 12:22:36
PM
C:\Documents and Settings\Pratap>
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Try disabling Norton 360 and trying to connect to that site.
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I did disable Norton 360, but does not work, all other web site is ok except department of insurance california web site.
I have talked to Norton people for one hour and they are bleming on service provider, then I call my service provider and spent one hour with them, they say every thing is ok on theire site it is Norton that causing problem.
No one is able to help me. Can you suggest something.
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I called the department of insurance and talked to the technical web master he checked every thing on his side and did not find anything wrong, he suggested to call the service provider.
Service provider says as long as you can get alll the other web site there is nothing wrong with service.
I am stuck. Do not know what to do
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OK, before I continue, I just want to say that you are going to have to be very patient for this problem to be resolved.
I visited that website with Mozilla Firefox and had no problems at all.
Have you tried accessing the site with Firefox?
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Mr. Dairyman:
I just tried with firefox browser, but did not work. I can use my laptop and access the site easily, it is only my desk top that gives me problem.
Any other suggestions?
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Anything else installed recently? (Excluding Norton 360)
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What kind of error are you getting from Firefox?
Try to connect in Safe Mode.
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Nothing installed recently.
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here is the message from fire fox
The connection was reset
The connection to the server was reset while the page was loading.
If you are unable to load pages, check your network connection
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I have tried loging in in SAFE MODE while I was working with Norton technician on line, but we were not able to connect even in safe mode. If you want I can try again this evening. Do you want me to try again?
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What happens, if you try: http://205.225.215.50/
How long ago did you install Norton?
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Got error
Internet Explorer cannot display the webpage
Same error
I installed Norton 360 in Nov., 2007 2 months ago.
Norton is going to release new verson of 360 soon, which may fix the problem, this info was given by some other forum people.
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Some one told me to reinstall Wndow XP, is there any easy way to do this, I mean reinstall XP without reformating c: drive and without loosing any data?
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Do you have full version Windows CD?
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yes it came with computer Microsoft XP
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OK. Before we go there, I'd uninstall Norton using Norton Removal Tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
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Can you give me step by step procedure to load/reinstall Microsoft XP from CD
Last time I tried by putting cd in drive and started installing, half way down the line it gave me some message about SCSI CD drive which I did not understand and the computer was not able to read the CD. I have to turn off computer and re start computer. luckily it gave me options: 1. do you want to start Microsoft XP or 2. do you want to start set up microsoft XP. By clicking on to Start Microsoft XP I was able to use my computer.
I do not know what is SCSI drive(Spelling not known)
I am not expert in computer. just know little bit to be dangerous.
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it gave me some message about SCSI CD drive
That would be nice to know...
Your steps were correct, but you have to pick option #2.
It'll reinstall Windows over itself.
All you should backup is "My Documents".
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Bombaykid ...you need to understand that when you re-install XP all your data will be gone.
Are you sure this is what you want to do ? ?
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I can backup my data, on DVD. Will thata work? I do not want to install all my software programs. I can reinstall my XP hoping it will fix my problem.
I will wait for your comment.
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As long as you can backup what you need absolutely...
A clean re-install of Windows can be a refreshing thing.
Make sure you have all the correct drivers before starting.
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I back up most of the data on DVD
I loaded the origional XP cd in drive D;/ and started setup. But after a while I got following messege:
The currently installed driver for Adaptec CD-R Filter required by Adaptec CD creator is not compatible with this version of Microsoft Windows and will be disabled during the upgrade.
The CD stop working, computer can not recogunize the drive and can not read the CD so it stop.
What should I do now? I am stuck. Need Help.
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can you send me step by step instructions to reinstall XP?
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How do I install Microsoft Windows XP (http://www.computerhope.com/issues/ch000647.htm)
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I follow the procedure but same thing happend.
It started to reinstall, but when it rebooted I got the messege
"Startup cannot find CD ROM Drive". click F3 to stop.
Currently I have Adapter CD-R Filter Driver install which is not comparable with new XP and setup is disabling driver so no CD=-ROM.
How do I install new compatable CD-RomDriver?
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Mr. Broni and Mr. Patio:
Can you help me, what will be my next step
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What type of XP CD is this ? ?
You should be booting up with the CD in...sounds like your trying to run setup from within Windows.
XP loads all the drivers it needs on bootup.
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I have CD from Dell it says
Operating System
Reinstallation CD
Microsoft Wndows XP Home Edition
includes service pack 2
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It should be bootable then.
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I tried 3 times to bootup with cd in E:/ drive but it does not bootup from CD. It boot up from H/D.
I tried to go to setup by presing F2 but that does not work, I can not get in to setup mode to change boot disk to CD.
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I tried to go to setup by presing F2 but that does not work
What happens? Does your computer say at startup (at the bottom of the screen), that you have to press F2 to enter setup?
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yes it says on the top right side of the screen
press F2 for setup
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Any one has any suggestions. Need help, please help
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You have to tap F2 repeatedly at start and before the Windows splash screen appears....
Remember when you have changed the boot order you nedd to press F10 to save the changes and Exit...the machine will re-boot itself.
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Thank you, it worked, I reinstalled my operating systems XP, That is a good news.
Now the bad news
I still can not log in to "www.insurance.ca.gov"
anything I can do? except formating Hard Drive
I have fully un installed Norton 360
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Mr. Patio:
I see you are on line, I was able to reinstall XP, but still no access to "www.insurance.ca.gov"
Can you suggest anything which might work
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Mr. Broni:
I see you on line,
I reinstalled XP
Still can not log in to web page "www.insurance.ca.gov"
Can you make any sugestions which might help me.
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Can you post your hosts file?
Windows XP location:
C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Hosts file has no extension.
Open it in Notepad, and post it here.
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# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost
# Start of entries inserted by Spybot - Search & Destroy
# This list is Copyright 2000-2007 Safer Networking Limited
# End of entries inserted by Spybot - Search & Destroy
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Dear Mr. Broni:
Do you see any problem with Hosts file?
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Nope, it looks normal.
Did you try to connect to that site in Safe Mode?
Do you have Spybot's TeaTimer installed?
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I will try in safe mode right now and let you know if it works in 10 min.
No I do not have Spybot's TeaTimer insyalled. if I need that how do I install it.
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I will try in safe mode
OK.
No I do not have Spybot's TeaTimer insyalled. if I need that how do I install it.
Don't worry about it.
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I tried running safe mode but somthing happend and I can not open up any browser, I tried Internet explorer and firefox, but was not able to connect to internet.
What do I do to run internet when I am in safe mode
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Try "Safe Mode with Networking" option.
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I just got new problem.
When I got the email with link I was not able to click on link and get to the web page. I was able to do that before. Now I have to cut and paste the link. What happen? Did I do something wrong?
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First, what about that Safe Mode?
What email program?
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Tried safe mode with networking. I was able to log in to internet went to hotmail.com on both browser,
But
could not log in to "www.insurance.ca.gov" web site
I have uninstalled Norton 360, Do you know any other software which I can use for fire wall and virus protection.
I paid $90.00 for Norton 360 but I do not want to use that. It is giving me lots of problems.
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I have uninstalled Norton 360, Do you know any other software which I can use for fire wall and virus protection.
Firewall: COMODO Firewall Pro 3
Anti-virus: AVG Free Edition
Anti-spyware: AVG Anti-spyware Free or Spybot - Search & Destroy
Also, if you're not already using it, use Firefox for safe browsing.
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As for not being able to connect to www.insurance.ca.gov, have you tried contacting the administrator of the website? They may have banned you, and as far as I'm concerned, they can't remove the ban.
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It is not email program, it is a link in the email which I was able to click and go to that link, now I have to manually cut the link and paste to go to that site
Every time you answer my quistion I get an email stateing that I have answer waiting and then "link"
I use to click on the link and was able to come directly to the topic summery page of computer hope.
but now I have to cut and paste that link to come to the topic summery page.
Ok I will start using firefox now on. and will down load COMODO firewall pro 3, and AVG right away.
Can you test a software call "Quick heal " it is all in one firewall and antivirus, 30 days free trial
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My service provider and I have talked to the administrator of the WWW.insurance,ca.gov"
They have not band me or lock me out. He told me that there is no band or lock exist, he was not able to tell me or to my service provider why we were not able to log in. He has no other compaints from any one else about this problem but he will check in to it why I can not log-in in few days.
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It is not email program, it is a link in the email
I understand, but I need to know what email program you're using.
Can you test a software call "Quick heal "
Forget about it. Go with dairyman's advice.
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Can you access http://205.225.215.50/
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For some reason, I can't ping that site, either.
I'm getting: Request timed out
However, I can connect to that site.
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For some reason, I can't ping that site, either.
I'm getting: Request timed out
However, I can connect to that site.
Same here.
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Must be some government crap...LOL
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I am using Hot mail software for my email
Just down loaded fire wall and will down load AVG now
I just tried loging in to http://205.225.215.50/ but no luck. it did not work.
Yes it is goverment site it is department of Insurance of California.
When I talk to administrator he was not willing to do anything. he told me that everyone is able to log in except you so it is your problem and not our. our side sever has no problem but he will look in to it and double check.
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How did you uninstall Norton?
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You gave me the Norton (uninstall) removal tool.exe
I double click on that and follow the step by step procedure.
You might be right, the procedure they tell you to follow does not remove alll the files from hard drive, I remember last time one of the tech from Norton un install Norton 360 from my computer and then he went to registry and there were some files he removed manually. I do not remember exactly were he went but it was in registry. under soft ware looking for Norton files. if you tell me how can I go to registry then I will look for the norton files and temove them
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Go Start>Run, type in:
regedit
Click OK.
Registry Editor will open.
Go File>Export, and save your registry to known location.
Now press F3 key.
Search window will open.
Type in:
Symantec
Click Find next
When Symantec entry is found, right click on it, click Delete
Keep pressing F3 key to find more Symantec entries. Delete them all.
Repeat same actions, this time searching for Norton
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Did following
Start>run>regedit>ok
File>export and save at desk top
After that still in registry editor press F3
nothing happend,search window did not open.
tried 10 times to press F3 nothing
What did I do wrong
Was I suppose to go to desk top where I save Registry? and then F3 or at the registry edito page and press F3? I got lost need help
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In Registry Editor, go Edit>Find
This should open Search window. From now on F3 should work.
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save at desk top
This is very important registry backup, so you move it somewhere else. It can be deleted from desktop by accident.
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ok
all done
only
Symentic ghost file and Norton ghostfile can not be deleted.
All other files are deleted.
Registry back up will be moved to mydocument folder
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Should I re start my computer now
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Symentic ghost file and Norton ghostfile can not be deleted.
Restart in Safe Mode, and try to remove them from there.
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ok
I am going to do that now
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Went to safe mode
unable to delete Symentic Ghost file and Norton Ghost File.
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Wait, are you using Norton Ghost?
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No I am not using Norton Ghost.
I use to use it but before I installed Norton 360 all the other norton products were uninstalled. I have 8 to 9 Norton products but now none of them is on my computer. I have uninstall alll of them.
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Don't worry about them now.
Try your stubborn web site again.
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I down loaded the AVG anti-virus software, but when I tried to install it I get following error:
Local machine: installation failed
Installation:
Error: Action failed for registry value HKLM\SOFTWARE\Classes\AvgDiagFile\shell\open\command:: creating registry value....
Access is denied. (5)
What seems to be problem. They do not have any hot line for tech support.
I did send them an email.
Any suggestions.???????????????
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Try to download it again. Maybe bad download.
What about that web site?
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I will try to down load again.
That web site "www.insurance.ca.gov" is still not working from my desktop computer.
I can access from my laptop.
I just want to know why it is not accessabale from desk top? just curious. This is a techanology challange.
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Try to connect your desktop straight to the modem, bypassing router.
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Tried vonnecting directly, sorry it did not work.
This is really bothering me, why I can not connect to that web site?
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Turn off your computer.
Disconnect modem from power source. Wait 1 minute.
Reconnect.
Restart computer.
Try again.
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Turn off computer
Disconnected modem from powersource
waited 1 min.
reconected power to modem
restarted computer.
Firefox Messege:
The connection was reset
The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
Internet explorer messege:
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
--------------------------------------------------------------------------------
Please try the following:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.
Cannot find server or DNS Error
Internet Explorer
Repeated 3 times, NO CHANGE
Some one just told me that they get some site in Canada when they go to www.insurance.ca.gov
Some one told me they can log in to the site but can not ping that site
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Some one told me they can log in to the site but can not ping that site
Yes, I can't ping it. I can connect.
We tried so many solutions, that I'm out of options.
My best guess is, that Norton screwed something up in registry, but I can't see any way to find out what.
Try this: http://www.snapfiles.com/get/winsockxpfix.html
If it doesn't work, I recommend XP repair install.
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Tried this: http://www.snapfiles.com/get/winsockxpfix.html
But did not work.
I do XP repair install.
Let me conform the process:
Put CD in Drive and boot from it. and follow the process, is this ok
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Yes.
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Repaired XP operating systems, took one hour.
No change, same problem, no connection to www,insurance.ca.gov
may be should reinstall XP rathere then repair? what is your opinion.
I am ready to make all the changes except formating H/D (lots of work + I do not have all the drivers I need).
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Yep. Try to reinstall over the top. You may want to backup your documents, though.
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I reinstalled XP.
Luckyly it did not delete old version.
New XP does not have any software install. Is there any way I can transfer all my installed software from previous verson to new version XP?
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I reinstalled XP.
Luckyly it did not delete old version.
I don't understand. Did you install new version in different directory?
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I wanted to use the same directory but it gave me error messege, not enough room, so I click next choice and it created new directory, now I have two operating systems,one new verson and one old verson.
when I click on new, there is no sofyware installed, but the old one is still same, right now I am using old XP to communicat with you.
What should I do. I am not expert so I make all these misteks,
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Yeah, we have a problem here. Since you installed new Windows in different directory, all your software is tied up to old installation.
I'm affraid, you'll have to start a new topic about how to remove double Windows installation, because I've never dealt with this problem.
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started new topic under software , "how to remove double windows XP installation
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Good, let's hope for some help.
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Here is a link which tells how to remove duplicate OS but I can not understand, Can you put it in layman's term
http://michaelstevenstech.com/xpfaq.html
Hi bombaykid,
When you say that, by mistake, you installed XP into a new directory, does that mean that both instances of XP are on the same partition? If so, then give this a try and see if it sorts out the problem..
Go to Michael Stevens' XP FAQ page
Scroll down to #20 "I have two installations of XP on the same partition....." and then click on it to expand the information beneath.
If your XP was corrupted due to malware, then doing a reinstall may make things a lot worse. But it's up to you whether that's the route that you want to take. If so, then run XP Setup, and at the blue "Welcometo Setup" screen you should see options such as:
To set up Windows XP now, press Enter
To repair a Windows XP installation using Recovery Console, press R
To quit Setup without installing Windows XP, press F3
Press Enter
Press F8 to accept the EULA
At this point, setup searches for previous installations of Windows XP, and if it finds any, it will display this screen:
If one of the following Windows XP installation is damaged, Setup can try to repair it.
Use the Up and DOWN ARROW keys to select an installation.
To repair the selected Windows XP installation, press R.
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I found this post trying to fix a similar problem. I could not connect to many .org and .net websites also could not ping as request timed out. I downloaded winsock xp fix and it fixed everything. I can now access the sites.
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That problem popped-up a little while ago.
Can't view certain websites! cash_fan1, March, 2008
What it came down to is that Financial Institutions and Government deemed the Wireless access to their Website as a Security Threath.
So, read that entry.
No need to re-install the Operating System.