Computer Hope
Software => Computer viruses and spyware => Topic started by: westy on April 09, 2008, 02:23:52 AM
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Hi there
I need help again. My computer keeps getting a windows installer flashing on screen during start up.
It says C/WINDOWS/installer/CAPF.msi
I dont know what this is, and it wont go away. When i click on this! it says ERROR 1706 cannot be found, verify you have access.
I hope you can help me please.
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I think its my CA firewall!
It says its ON when i click on it, then i get a message to say my computer may be at risk. Firewall is turned off.
This has just happened the last week. I have downloaded Limewire in the last week so i have removed Limewire now.
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Yes i tis the CA firewall.
Look HERE (http://www.geekstogo.com/forum/Installation-files-CA-Security-Center-t153201.html&view=findpost&p=936736#entry936736)
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Thanks Evil!
How do i do this in safe mode?
As you can tell im no good with computers.
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Starting in safe mode.
http://www.bleepingcomputer.com/tutorials/tutorial61.html
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From a PM to me.
I have tried this.
It says i cant uninstall personal CA firewall , whilst another tries to install?
I dont know whats going on here! its flashing like crazy (windows installer) every 2 seconds!
But it wont install! error 1706 cannot be found verify you have access C/ windows/installer/CAPF.MSI
Try the uninstaller from CA.
http://homeofficekb.ca.com/CIDocument.asp?KDId=3154&Preview=0&Return=0&GUID=75F2EAE26E6141BFA9E7927E760E9D08
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I tried the uninstaller
But got a error message on reboot.
Its still to to install!
Heres the message i got.
Should i try it again?
on error resume next
set objFSO = CreateObject("Scripting.FileSystemObject")
strFolder="C:\Program Files\ca\CA Internet Security Suite\CA Personal Firewall"
objFSO.DeleteFolder strFolder
strFolder="C:\Documents and Settings\All Users\Start Menu\Programs\CA\CA Internet Security Suite\CA Personal Firewall"
objFSO.DeleteFolder strFolder
strFolder="C:\Program Files\ca\SharedComponents\HIPSEngine"
objFSO.DeleteFolder strFolder
set objFSO = nothing
Const HKEY_LOCAL_MACHINE = &H80000002
strComputer = "."
Set objRegistry = GetObject("winmgmts:\\" & strComputer & "\root\default:StdRegProv")
strKeyPath="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C3E7091E-E650-4951-B8A4-1FE6252D52C3}"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
strKeyPath="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal\pfw"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
strKeyPath="SOFTWARE\ComputerAssociates\eTrust Suite Personal\pfw"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
strKeyPath="SOFTWARE\CA"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
strKeyPath="Software\CA\CAPF"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
strKeyPath="SOFTWARE\Classes\Installer\Products\B1BAABDB463BE56439D1E4E2F2E006A9"
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeypath
set objRegistry = Nothing
Sub DeleteSubkeys(HKEY_LOCAL_MACHINE, strKeyPath)
objRegistry.EnumKey HKEY_LOCAL_MACHINE, strKeyPath, arrSubkeys
If IsArray(arrSubkeys) Then
For Each strSubkey In arrSubkeys
DeleteSubkeys HKEY_LOCAL_MACHINE, strKeyPath & "\" & strSubkey
Next
End If
objRegistry.DeleteKey HKEY_LOCAL_MACHINE, strKeyPath
End Sub
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OK, do you still use the CA Firewall?
Have you tried uninstalling it in add/remove programs and then reinstalling it?
What OS are you using? XP, Vista....
How about a system restore to just before this started happening.
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Its the only firewall i have! i think!
its XP im using.
It says another installation is in progress, please complete that first! when i try to remove it form add/remove.
And i have no idea how to restore :-[
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Its stopped flashing now!
It only comes on when i start up!
But disappears! will i reinstall it now?
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Did you try to uninstall it in safe mode?
Please post a Hijackthis log so I can have a better idea of what might be going on.
Download and rename HijackThis (http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe) (HJT)
- Double-click on HJTInstall.
- Click on the Install button.
- Upon install, HijackThis should open for you
- From the desktop open Hijackthis.
- If using Windows Vista, Right-click and Run As Administrator.
- Click on the Do a system scan and save a log file button
- Hijackthis will scan and then a log will open in notepad.
- Copy and then paste the entire contents of the log in your post.
- Do not have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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heres hijack scan
[recovering space - attachment deleted by admin]
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Have Hijackthis fix these two entries.
F3 - REG:win.ini: load=
F3 - REG:win.ini: run=
Try disabling Tea Timer. It has been known to block things it shouldn't. If needed try going into safe mode and uninstalling it.
Have you used CA for very long?
Disable Spybot's TeaTimer
While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent our tools from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your logs are clean.
First:
- Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
- Choose Exit Spybot S&D Resident
Second:
- Open Spybot S&D
- Click Mode, check Advanced Mode
- Go To Left Panel, Click Tools, then also in left panel, click Resident
- If your firewall raises a question, say OK
- Uncheck the box labeled Resident Tea-Timer and OK any prompts.
- Use File, Exit to terminate Spybot
- Reboot your machine for the changes to take effect.
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Ive used CA for about 3 years!
I have deleted the F3 things.
I will do tea timer now
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Will i uncheck (use systems settings protection teatimer) box when i download spybot?
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use systems settings protection teatimer
That is what needs to be turned off. You can turn it back on later.
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Ok
I have done this!
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What should i do now?
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Try to uninstall it and the reinstall. Go into safe mode if needed for the uninstall.
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Thanks!
I phoned CA and they took me through the manual uninstall. It appears to have gone now!
Should i download CA filewall again? Or will i leave it alone?
Thanks for your help.
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Personally I would use the Comodo Firewall (http://www.filehippo.com/download_comodo/) instead.
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Will i download it?
Will it be ok with windows firewall?
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It will turn off windows firewall when it installs.
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Ok! i have done that!
Thanks alot you guys are great :)
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No problem, safe surfing............
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I knew it was too good to be true!
I have tried to download Comodo! i get a blue screen on start up! when i uninstall its fine!
I have tried this twice! i turned off windows firewall the second time, but still got blue screen on start up
Something about a problem, and then it start deleting files! asking me to uninstall any new software!
What can i do?
Your help is much appreciated once again!
Im about to kick out of this computer! ;D
Post Edited for Content.
Keep it clean we have Members of all ages.
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I'm not sure what to think about that.
Do you have your install CD for windows?
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I dont!
It was loaded on to the computer when i bought it.
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Have you guys got any other advice to help me?
My computer aint working good at the momemt.
Ive got a windows installer on my task bar, that wants to unstall updates on start up, and when i log off!
It says its installed, but get it every time i log on , or off!
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Can anyone offer me a glimmer of hope on this?
Or should i get a new computer!
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If the computer didn't come with a set of recovery discs it may have a recovery partition. At worst you can use this to restore the computer to the factory condition.
A recovery partition should be mentioned in the documentation that came with the machine.
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I have a system restore in my system in control panel.
Should i try that? and will i lose all my photo's etc?
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System restore is not the same, but it may actually work. In order for it to work you should select a restore point dated before your problems started.
It shouldn't touch your personal files, but it is always a good idea to backup anything important before doing something like this.
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How do i go about this?
Will i just select restore!
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Yeah try system restore and see if it has a restore point that is dated before your problems began.
But I recommend you backup anything you don't want to loose. Like I said it shouldn't touch your personal files, but you can never be entirely certain.
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I have found the operating system installation CD! Windows XP home SP1a
What do i do with this! System restore was not an option! :(
Your help is much appreciated on this
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i get messege that im running in safe mode or windows installer not correctly installed, please help me with this..
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May be reinstallaing last service pack resolved this problem?..