Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: thomasjefferson on April 27, 2008, 03:37:05 PM

Title: Sound works for few hours after restart, then no sound until I restart computer
Post by: thomasjefferson on April 27, 2008, 03:37:05 PM

I get sound from my speakers just fine after I restart the computer, and it works fine for anywhere from about 3 hours to about 20 hours after the restart. Then no sound at all until I restart.

The problem seemed to arise shortly after I installed Norton 360 (an upgrade to the Norton Internet Security I was running). I have had a "chat" with Norton Support twice now, and they were worthless. They don't even read carefully what you're telling them, so they try to make the problem something other than what you have said.

I would be so grateful if you can help me fix this problem. Thanks.

Title: Re: Sound works for few hours after restart, then no sound until I restart computer
Post by: brett74 on April 27, 2008, 04:17:21 PM

try uninstalling norton and then give it a try. I think norton maybe the culprit

Title: Re: Sound works for few hours after restart, then no sound until I restart computer
Post by: thomasjefferson on April 27, 2008, 05:32:53 PM

Brett74,

Thanks for the suggestion, but I don't have any more the previous version of Internet Security that I was using, so I'm reluctant to remove Norton 360, which I otherwise like.

Anybody else have a suggestion?  It seems to me that this must be a very specific problem with a specific answer, since all works just fine after restart, but only for a matter of hours.

TJ

Title: Re: Sound works for few hours after restart, then no sound until I restart compu
Post by: midsail on April 27, 2008, 06:11:32 PM

Have u tried going to Start>Control panel> Admin Tools> Event Viewer. Look for a circle red X. The event viewer will at least give u a starting piont to troubleshoot. Write back with infor.

Title: Re: Sound works for few hours after restart, then no sound until I restart computer
Post by: thomasjefferson on April 27, 2008, 06:47:09 PM

Midsail,

Thanks for your reply.

There are quite a few red Xs (but a small minority of all of the entries in the Event Viewer).  Here is the most recent one, an "application hang error" on 4/24 that says:

"Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp"


There are a number of "hang errors" involving iexplorer and other applications, and there are other red Xs as well.  Any specific ones I should be looking for?

TJ

Title: Re: Sound works for few hours after restart, then no sound until I restart computer
Post by: brett74 on April 28, 2008, 05:39:09 AM

avg is a really good anti virus I use it and it's free. Norton is a resource hog

Title: Re: Sound works for few hours after restart, then no sound until I restart computer
Post by: angiebaby on May 11, 2008, 01:41:28 AM

I am having the same problem! I've only noticed it the past couple of days and ironically, I just renewed my norton subscription 2 days ago, hmmmmm. I will see if I can't get any info out of them myself and if this seems to be a problem with a lot of other people or not or what's going on... I'll come back to post if I learn anything helpful!