Computer Hope

Software => Internet browsers => Topic started by: jayajean on May 13, 2008, 01:34:54 AM

Title: IE 7 saying "Cryptographic service not working"
Post by: jayajean on May 13, 2008, 01:34:54 AM

I use Windows XP Service pack 2 and IE 7 and am having a problem viewing webpages that require logins or passwords, ie., bank websites, email, etc.  I downloaded firefox and everything works fine. 
I tried to reinstall IE 7 and even downloaded IE 8 Beta but when I try to run them I get a message saying
"Setup could not verify the integrity of these files.  Make sure the cryptographic service is running on this computer.

Could you tell me what might be wrong with IE?
This has happened before, but within a couple of days, the problem seemed to resolve itself???
Thanks!

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: Broni on May 13, 2008, 06:42:59 PM

Go Start>Run, type in:
services.msc
Click OK.
Find Cryptographic Services in the list, and see if it's listed as Started, and its startup type is set to Automatic.

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: kernel on May 13, 2008, 09:17:34 PM

Have same problem but when I tried to correct got "error message 193"  HELP!-please

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: Broni on May 13, 2008, 09:29:39 PM

kernel
Please, start your own topic.

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: jayajean on May 14, 2008, 02:15:02 AM

I checked Cryptographic services under "services msc" and yes it is started and runs automatically.

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: Broni on May 14, 2008, 06:17:01 PM

    * If the Cryptographic Services service was already running, stop the service by clicking the Stop button. Using Windows Explorer, locate the folder C:\Windows\System32\catroot2 and rename it to something like xcatroot. Now restart Cryptographic Services by clicking the Start button, and try IE again.
    * If same error still occurs, stop the Cryptographic Services service again. Open a command prompt window (click Start, Run, type cmd and hit Enter) and then type the following commands:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Restart Cryptographic Services by clicking the Start button again. Try IE.

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: jayajean on May 15, 2008, 01:35:10 AM

Renaming the folder to xcatroot did not work.  I enter the commands but when I when to restart the cryptographic service, I got an "Internet explorer script error"
Line: 1
Character: 1
Error: Unknown
Code: 0
URL: res://C:\WINDOWS\System32\mmcndmgr.dll/views.htm
Do you want to continue running scripts on this page?
I entered yes & no and it still would not start.

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: cryhelp on May 15, 2008, 11:44:28 AM

http://support.microsoft.com/kb/308260  and also:  http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: Broni on May 15, 2008, 04:23:08 PM

Go Start>All Programs>Accessories>System Tools, and click on IE (no add-ons).
Same thing happens?

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: jayajean on May 16, 2008, 01:32:59 AM

Yes, lol...that worked..why?  So, do I have to restart the cryptographic service because it would not work yesterday after I did what you told me....
thanks!!

Title: Re: IE 7 saying "Cryptographic service not working"
Post by: Broni on May 16, 2008, 05:36:32 PM

Some IE add-on is messing up things. To find out, which one....
Open IE normally, go Tools>Internet Options>Advanced tab, and click "Reset" button.
This will disable all add-ons.
Restart computer. See, if you can access sites in question.
If you do, start enabling add-ons, one-by-one, restarting IE each time, and checking troubled sites access.
Do so, until you'll find the culprit.