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Hardware => Drivers => Topic started by: bad girl rules on May 15, 2008, 03:51:47 PM

Title: laptop not picking up USB device
Post by: bad girl rules on May 15, 2008, 03:51:47 PM

When I plug a device into any 1 of the 4 USB ports, my laptop is not picking the device up at all.  My laptop is an Acer Aspire 3610 & it's on Windows XP SP2.  I have uninstall the USB Root Hub in Device Manager, downloaded Intel Chipset Driver from the Acer website but it is still not working.   :'(

Is there anything else I can do?  ???

Title: Re: laptop not picking up USB device
Post by: Carbon Dudeoxide on May 15, 2008, 07:06:49 PM

Does your USB device work on other computers?

Title: Re: laptop not picking up USB device
Post by: bad girl rules on May 16, 2008, 06:08:35 AM

yes, it does work on other computers

Title: Re: laptop not picking up USB device
Post by: quaxo on May 16, 2008, 12:27:15 PM

So..... what is this "device" we're talking about?

Title: Re: laptop not picking up USB device
Post by: bad girl rules on May 17, 2008, 02:30:39 AM

it's anything that plugs into the usb port, eg webcam, memory stick, mp3 player.  there are 4 usb ports on my laptop but none of them works.  :'(

Title: Re: laptop not picking up USB device
Post by: quaxo on May 17, 2008, 07:48:38 AM

I know what a device is, what I meant is does this happen with any particular device or all devices?

Title: Re: laptop not picking up USB device
Post by: bad girl rules on May 17, 2008, 09:31:04 AM

hiya, no matter which device i plug into the usb ports, it doesn't work.  cheers.

Title: Re: laptop not picking up USB device
Post by: GX1_Man on May 17, 2008, 05:56:21 PM

My son works at Geek Squad and he tells me all the time about multiple, various ACER failures. Is this machine still under warranty by chance?

Have you checked in the BIOS to ensure that USB is enabled? Did it ever work correctly? If so, what has happened since then? How old is the machine?

Title: Re: laptop not picking up USB device
Post by: bad girl rules on May 18, 2008, 01:37:37 AM

Quote from: GX1_Man on May 17, 2008, 05:56:21 PM

My son works at Geek Squad and he tells me all the time about multiple, various ACER failures. Is this machine still under warranty by chance?

Have you checked in the BIOS to ensure that USB is enabled? Did it ever work correctly? If so, what has happened since then? How old is the machine?

hiya,

1)  the machine is no longer under warranty
2)  yes, the USB ports are all enabled
3)  yes, all the ports used to work properly
4)  it happen since about 3weeks ago when i put a usb wireless adapter into the usb port.  i have to use a wireless adapter as the wireless untility on my machine was not working properly.
5)  the machine is about 2 or 3 years old.  it was mine birthday present from my husband thus i really would like to make it work again

thank you

Title: Re: laptop not picking up USB device
Post by: street1 (RIP) on May 18, 2008, 05:22:03 PM

This is from Microsoft.


Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:
1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Expand Universal Serial Bus controllers.
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6. Restart the computer, and then reinstall the USB controllers.
7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

Title: Re: laptop not picking up USB device
Post by: bad girl rules on May 20, 2008, 03:30:04 PM

hi street1, thank you for your reply.  i have followed your instructions, however when i plug in a usb device (step7 in your instruction), eg webcam, memory stick, none of the usb ports are working  :'(

any other advise pls?

thank you.

Title: Re: laptop not picking up USB device
Post by: DaveLembke on May 21, 2008, 12:07:15 AM

You could get a cheap PCMCIA USB 1.1 or 2.0 adapter if you really need USB and cant get it working for the integrated.

Title: Re: laptop not picking up USB device
Post by: bad girl rules on June 05, 2008, 04:54:56 PM

hi, thanks for all your advise.  i did a system restore and the usb ports are working now  ;D.

thank you  ;)

Title: Re: laptop not picking up USB device
Post by: Carbon Dudeoxide on June 06, 2008, 02:44:09 AM

Sometimes the simplest things work best...

Good work.

Title: Re: laptop not picking up USB device
Post by: vietvet52 on January 04, 2009, 12:36:09 AM

thanks street1, that worked , i had the same thing happen ,
thanks for the info, all is well now ,.

Title: Re: laptop not picking up USB device
Post by: Carbon Dudeoxide on January 04, 2009, 06:29:07 AM

Wow, working from the past, Street1?

Glad you solved your problem Vietvet52. ;)

Title: Re: laptop not picking up USB device
Post by: vietvet52 on January 13, 2009, 12:03:12 PM

the problem is back, i took it back to best buy but , it was working when i was there , i took it back home and only one port is working , when i plug in a flash drive i get the message window dose not recognize
it ,  i'm running vista home, i have 2 GB OF RAM, AND 149 GB  men, with 120gb free,
should i put in the reboot disk, the geek,s at best buy where no help , i'm still under the warranty, from best buy, 
\

Title: Re: laptop not picking up USB device
Post by: Carbon Dudeoxide on January 14, 2009, 04:02:47 AM

System Restore no longer works?


Vietvet, I suggest starting your own topic.
http://www.computerhope.com/forum/index.php?action=post;board=4.0

Just post what you just posted and I (or someone else) will be there to assist you.

Title: Re: laptop not picking up USB device
Post by: ngatyrtam on August 29, 2009, 04:20:50 AM

THANKS FOR EVERYTHING I RESTORED MY SYSTEM AND MY WEBCAM IS WORKING AND PRINTER AND ANYTHING THAT GOES IN MY USB PORT

 ;D ;D ;D ;D ;D ;D ;D ;DTHANKS THANKS THANKS THANKS :-* :-* :-* :-* :-* :-* ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

Title: Re: laptop not picking up USB device
Post by: Carbon Dudeoxide on August 29, 2009, 04:41:09 AM

Problem with your Caps Lock?

Title: Re: laptop not picking up USB device
Post by: patio on August 29, 2009, 06:17:28 AM

Yes...it's in all 4 of his Threads...

Title: Re: laptop not picking up USB device
Post by: H.R.H on February 19, 2010, 03:52:45 AM

please how do i do a system restore??
please give me steps for a novice.