Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: woodworks on June 02, 2008, 10:01:47 AM
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This is the best I can tell you as to what happened:
I was surfing the net. A few times my webroot came up and said it blocked a site known for spyware. No problem. It finally locked up and firefox finally shut down. I was also running IE7 at the same time. It seemed fine so I tried to get back into ebay. It locked up and finally shut down.
I tried to get IE back up and get back into ebay and it was real slow. So I decided to reboot and see if that would solve the problem.
It will now not reboot in ANY mode. I've tried all of them. It just keeps starting over and over.
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If you're computer is continually rebooting over and over...my bet would be a malware infection, but don't hold me to it.
Are you stating it won't even boot into Safe Mode?
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Correct.
I can't get it to boot into anything whatsoever. I was going to boot into safe mode and do a spysweep, but I can't do that.
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What operating system?
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Windows XP Professional SP2
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Have you tried repairing the operating system, by booting from the OS cd and selecting the installation you'd like to repair?
Please note: There may be the possibility of some data removal when atttempting a repair of the Windows XP operating system?
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No, I haven't.
What installation do I want to repair?
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Assuming you only have Windows XP installed on your computer...follow the directions for Windows XP, listed here: http://www.computerhope.com/issues/ch000627.htm
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Well, before I saw your last post, I went in and inserted the disk. I'm not sure what it is doing, but last I saw, it was doing something. I will have to let you know what, if anything after I see.
I printed and read a bit of the link you gave. It says I need admin password. I don't have one.
It also says I need to have some experience using MS-DOS...I have NONE.
So I'll go see what it is doing now. Will let you know.
And thank you.
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Well it is asking for the password and I have none.
What do you suggest???
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Continue without entering any password.
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How? It won't let me
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I try to just hit enter and it says invalid password.
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Enter the Administrator password...are you the Administrator?
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Yes! I'm the owner!
I didn't set up a password in the begining of installing the os.
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If you didn't setup a password with the Administrator account then you should be able to continue without entering the password.
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Any Other suggestion???
I've typed my name and everything else I can think of and nothing works.
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Have you tried simply hitting the Enter key on your keyboard without typing anything?
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Yes I have.
It says invalid password.
I can only try three times and then it says login failed, press ENTER to restart computer.
I've tried everything I know. Since there has never been an adim password, I have no idea why it won't let me in.
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Instead of using the Recovery Console...try this:
1. Boot from your XP installation CD.
2. At the welcome screen, choose enter.
3. Once at the license agreement, press F8.
4. At the next screen, choose to repair the selected Windows XP installation by pressing R.
5. The files will begin to install and then your PC will reboot. During the reboot you will be presented with option of booting from the CD again by pressing any key. Don't press anything. Allow it to finish the install without booting from the CD again.
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I have not seen an option to boot from CD. I never get to the welcome screen. It never get's that far.
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If your computer boots from the CD...you should see this across the screen:
"Press any key to boot from CD......."
Do you see this?
If so...press any key on your keyboard at that time.
If not...boot into BIOS and set the boot options to boot fron the CD first.
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Sorry.
I have been doing that. It came up one time into the scree where you said to then hit R. It did a check and then said something about having to reboot and after that it went back to trying to startup and now I don't know how to get back to that screen where it is trying to re-boot the second time. I hope I'm making sense to you. I'm lost at this crap.
I'm still trying to get it back to the re-boot stage that it was at to see if it will actually re-boot into windows.
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Follow the directions I gave you in this post to the letter, please: http://www.computerhope.com/forum/index.php/topic,58142.msg366845.html#msg366845
Also...remember what I told you...expect data loss.
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How much and what kind of loss?
If I'm going to loose, maybe I'm just as good to just start over and reinstall it from the begining???
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Now isn't really the best time to be asking that question...since I have already warned you prior to attempting this.
When you do a repair installation of Windows XP...there is no guarantee that any of the data that you have saved on your computer will be there once the repair is completed.
At this particular point...better late than never...you may as well go ahead and do a complete re-installation of the operating system.
Hopefully your computer came with recovery software...so that you have all the drivers and software that you need to bring the computer back to factory shipped specs.
If not, you'll need to install the operating system, then visit the manufacturer's website for he drivers and software you need for your particular model.
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Actually you said and I copy & pasted
Please note: There may be the possibility of some data removal when atttempting a repair of the Windows XP operating system?
I don't call that a 'warning'. I don't have a problem with loosing some data.
You could have just said that it wouldn't matter if I repaired or re-installed, I'm going to loose what I had anyway. That would have been a warning.
I would have not gone through all this bs if I have know I would actually loose everything. If I'm going to loose it, then I could have just saved all the aggravation of trying to repair it.
As far as the computer coming with the os, it didn't. I had to buy that seperate and install it myself.
I'm going to go see what it is doing, I'll let you know.
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You're welcome...glad I could help...
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999/1000 times there is no data loss from a Repair. I do them constantly and have rarely had issues. You jumped the gun and started randomly choosing options you didn't understand from what I can see. You need to learn to read menus before you press buttons.
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Well it looks like it doesn't really matter at this point. It looks like it didn't even try to repair but rather just reinstalled itself.
I thought there was a way to fix it. I wish you had said there wasn't. I'm not blaming you or anything, but it would have at least made me aware that there was no other option then to reinstall.
But thanks for what you gave me. Although it didn't do a bit of good. For the future, is there anything that will fix or repair this if it happens again?
I have webroot and avg and had some kind of virus thing on it. Is there anything I can get to prevent this in the future???
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????
I read menus! I didn't choose any options before I read anything. Don't accuse me of doing something I didn't do.
And as far as your repair??? It didn't repair, it reinstalled. That was not an option I chose! That chose itself. Just like your saying it has to have an admin password??? Not so. It never had on. So while I'm not disrespecting you, I expect you to do the same for me. Don't say I chose something before I read it. If I had no other recourse then to reinstall it, I would have never asked for help in the first place.
The few times I have been in here asking for help, the people have been very helpful. Your the first one to 'bad mouth' me, and I don't take well to it.
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I'm not a finger-pointer either, but you had stated you could not boot into any mode...so the only available options were either to perform a repair installation or a system recovery. That point now is moot.
Emperor was correct...about repair installations, however...there is still the possibility of data loss...again...moot.
There are a lot of free software out there you can use to protect your computer. AVG Free...which you were using is tried and tested...and I'd recommend it to anyone as far as antivirus protection goes. Webroot Spysweeper is also another I have used...and found it to be satisfactory.
Regardless...you'll want to find a software program that provides automatic updates, as opposed to manual updates...so your computer is constantly protected.
Another free antivirus program: avast! is also highly recommended.
If you're using Webroot and the license is till good...continue to use it until it runs out...then look for free ones online. AVG has one, but you have to manually install updates.
There's also another software program called ThreatFire...which works with your antivirus software. If your computer ever does become infected...this program will stop the threat from doing any further damage to your computer by preventing the infection from spreading.
Good luck...I hope you find something that will benefit you and your needs.
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And just to bring you up to date, it seems that it didn't reinstall properly either.
It didn't do anything other then go through a bunch of crap that I don't know because I was here typing. I have no idea what it did, but it didn't fix anything.
So while I will admitt without reservations that you know more about it then I do, I don't think you have help me fix the problem.
So if in your expertise you have any other pearls of wisdom, I am open to hearing them. As I said, you know more about it then I do.
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I will continue to help you as long as you need it, but you have the option to request someone else's help if need be.
I am doing what I can to help, but instead of finger-pointing...let's both try to nip this in the bud.
You state the repair did not fix anything and you are back to squre one...correct? Still experiencing the same problems?
I'm more than positive this was a malware infection. If you still can't boot into Safe Mode...then what we need to do is reformat the hard drive and start fresh with a reinstallation of your hard drive.
Are you ready to attempt this? Do you have the time?
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I have both the avg and webroot.
Last time I was in here trying to get rid of spyware/malware, I was told to install a different spyware remover, but I don't know the name of it. Since it is on the other computer I can't get that info.
But as I said in last post, any other suggestions on how to fix the problem?
I don't mind a little data loss, but at this point, I would like to at least have the option to repair. Since it didn't work the first time, any other suggestions??? Of did I do something wrong? To the best of my knowledge, I followed your instructions. I never got to the point of going into ms-dos. I don't even know what to look for if I do get in there. So I would need to be told that also.
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Ok, slow up for a minute
We are out of turn.
If there is any way to try and FIX the problem, I would rather try that.
I can reinstall at any point, I am not able to FIX it once I go to reinstall.
What do you think???
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Woodworks...
If you were able to boot into Safe Mode...we could attempt to fix it...but you have stated you're not able to do this correct?
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Yes that is correct.
I went back and tried to start from scratch. It is now examining the disks after I hit the R key to repair. I am usually here typing when it does it's thing, so I'm not sure where it goes to next. I don't remember having the option of going into ms-dos. If I get there, can you tell me what I need to do while there??? I have NO idea. After it finish's examining disks, will it take me into ms-dos, or do I have to do something else???
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Ok, I don't know, but it finished examining and now is installing files to folder. I don't know if it gave me any options after finishing examining because I was here typing.
Any suggestions???
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Just let it continue to do its thing.
You may be prompted to reboot...or enter info as it goes along...just keep an eye on it...okay?
Let me know how it goes...
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Well it doesn't seem to be working.
It did it's thing and went to reboot, but it didn't.
So here is my question; Is there a way to install windows on a different drive and boot from there and fix the original windows???
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If Windows is still intact on the drive we've been trying to repair...you could change the jumper settings on that drive and configure it as a slave drive.
Install this drive in another computer which already has a hard drive with the operating system installed on it.
Once booted up on the new computer...you can scan the slave drive with any malware software installed on this new computer...letting the malware protection repair and/or delete any infections it comes across.
Are you with me so far?
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Absolutly not.
You lost me on the second paragraph.
What do you mean "install this drive in another computer"?
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Right now...the computer we're working on has the drive with the problem. Is this the only hard drive in this computer?
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No. I have another drive that is partitioned into 3 drives.
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If I remember correctly, I have the C drive which is around 100gb and then I installed a 200 or 250gb drive and partitioned that off. So I have C:
D: E: & F: Pluss my two CD Roms Plus I have an external hard drive that is I think 500gb.
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I am wondering if I can install windows on the external and be able to boot up from that??? Then if posibile, fix the old windows.????
What do you think?
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Did you go to lunch??
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I'm trying to make this as easy as I can for you.
The best thing to do would be to remove the problem drive. Jumper the drive as a slave drive...and put it in a working computer.
Use that computer to scan the drive for infections and other problems. Once you have done that...remove it from the computer...set the jumpers back to what they were before...and then try to boot.
If you still have the same issues...then the only other thing I can recommend you do is reformat this drive and reinstall Windows on it. Unless the drive is toast...in that case...replace the drive or use another one for your operating system.
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That's not easy for me.
I don't have access to another computer to do that kind of exam.
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I should have added:
I can use this computer to talk with you, but not to tear it apart and install my drive.
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Is there a way to install windows on the second drive on the infected computer? And then fix the C drive?
I don't have much confidence in tearing open my computer anyway. It has been several years since I have done anything like that and don't want to get in over my head. (as I already am)
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Installing an operating system on an external USB drive and using it to boot into Windows...is not entirely impossible...however...it is not recommended, either. Since it is known that this may not work at all...I have read articles where others have gotten it to work, but only on select machines using select USB drives.
It requires a lot of patience and tweaking to get it to work, so I recommend you just follow my previous suggestion.
If you can't use the computer you're on now...to test the drive in question...then see if you can find another...or simply reformat the drive and reinstall Windows on it.
I really don't know what else I can tell you. It would seem you're limited as to what you can do...so that limits me to what I can suggest to you.
Using another drive to install Windows on...updating it...making sure it has malware software on it...updated as well...and then scanning the drive may be more work then you really want to do.
Again...trying to save the data on this problem drive...is already probably moot since you've attempted a repair...and it failed. Understand my point? So why not just give up the ghost...reformat it...and reinstall the OS?
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Because I'm a die hard fan of what I have put into my C drive. All the work and programs I have on it can not be easily replaced. Although the last time this happened to me I have started to d/l things onto the other drive so that I would be able to save some, hopefully most of what I had installed.
Ok, what is involved to reformating?
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Just to be on the safe side...
You do understand reformatting will wipe the hard drive clean...correct?
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And what about my suggestion of installing it on the D drive? What do you think about that?
Too much work, or is there still a chance the C drive can be fixed? I'm taking you at what you tell me. Since I don't have the knowledge you have, I am counting on you to give me the best advice.
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Tell you what I'm going to do...
I've already given you the advice I think you should follow. Again...it's my advice. No one individual is perfect.
You can either choose to follow the advice I've already given you...or wait for someone else to respond to this thread.
I'm really sorry if I haven't been able to provide you with the support you think you deserve...but I want you to know that I have tried.
I do this because I want to...it makes me feel good when I know I have helped someone resolve the issue they were facing. Sometimes this doesn't happen and we end up at a stalemate...or the problem just doesn't get resolved.
There are other options available to you.
You can take your drive to a company that specializes in data recovery...but expect to pay...it's not a cheap service...and you may be without the drive for a period of time.
You can take the computer to a repair center...and they can attempt a repair...but they will not be able to guarantee your data to be safe, either.
I for one have run into situations where I've lost important data...but I have since nipped that in the bud by continually backing up...and making sure I save and have a hard copy of everything important to me. Just in case of a situation such as yours.
With all of the above being said...I will wait for you to make a decision...
In the meantime...someone else may reply...since it has only been you and I dominating this discussion...let's give someone else a shot at it...shall we?
I will continue to monitor this thread to see what others recommend to you.
All my best...
-Saviour
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So how would I go about installing windows on the D drive?
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Oh, and yes, I do know that formatting will wipe my c drive clean.
And just to have that knowledge, what is involved? I am assuming I just have to insert disk and let it do it's things as it did the first time?
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And here is a question for you.
What if I disconected the c drive and installed windows on the d drive and then reconected c and tried to fix it that way?
Is that possible? And yes I understand your advice. I have nothing against your advice. I'm just trying to figure another option, that's all. I appreciate the help and in no way think it's out of line to suggest what your suggesting.
I'm just saying, IF there is another way of doing it, I would like to have that opertunity. Since you suggested I remove the c drive and install it on another computer, then what difference would it be to just do it on the same computer? I wouldn't have to tear it all apart, hopefully. I'm trying to see if I have any options here. If not, then ok, I can see I have to reinstall. But, if I reinstall and find out I could have done it different, then I've lost it all for nothing.
And who know's, it might not even be able to be fixed even after all that. I don't know, that's why I'm talking to you. I'm just asking you to consider the options and not just the drastic solution of reinstallation.
Thank you
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So did you stop answering me completly???
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No...
I have already given you my advice. In my last post...I said I will give someone else the opportunity to respond.
Apparently, they must agree with me.
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Doesn't mean they agree with you.
Let me update you.
I have installed windows on my D drive. I am not on the infected computer and need to have some help cleaning up the C drive. Can or will you do that? I have also asked Broni to help with this. I don't see why you want to get upset because I would like to save what I can on the C drive. Because I don't agree with reinstalling windows on the C drive, doesn't mean I deserve you not helping me. Or anyone else for that matter.
???
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hey calm down saviour was trying to help and it seemed to me that you were the one that was getting all upset woodworks
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Hey dude, don't tell me to calm down
I am NOT upset about anything!!! Don't get on here and try and tell me I am. I didn't say anthing about what he did to try and help me. I said if I don't have to loose everything on C drive, then let's do everything we can to not loose it. He got upset because I didn't want to reinstall windows. Just go back and read and you can tell by the tone of the conversation.
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Who said I was upset?
All I said was I had given you my advice and I was giving other members ample time to respond to see what they had to say.
Instead...you take it upon yourself to do everything but what I've recommended. Now...if the shoe was on the other foot...what would you do?
Again...I'm not upset at all...I just feel I had gotten to the point where I was repeating myself...and you were not listening.
I've worked with Broni, as well...and he's very capable when it comes to malware infections...in fact...more than I.
So it was very wise of you to ask him for assistance since he has helped you in the past.
Again...I wish you nothing but the best...and I hope you get this nipped in the bud.
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I did read the whole thread i agree with saviour you have no other choice but to reinstall windows either on that drive or another one. He did the best he could do to help you. I also think that you were the one upset not him he was trying to help and like saviour and you my hdd was to infected that I had to go out and buy a new one and reinstall windows. and from what i read you already did that. what i would do is download antivirus software. and wait for broni to help you clean the c drive
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If Windows has been installed on the D drive...I'd install an antivirus program and spyware program on the same drive. Make sure the D drive is set as the boot drive...and boot into Windows.
After updating the malware software...use that software to scan the C drive. If the malware finds any infections on the C drive, the malware should either repair it, delete it...or quarantine it.
Once this is done...set the boot drive to C and see if you're still experiencing the same issues with the drive.
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well said saviour I couldn't said it any better
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well said saviour I couldn't said it any better
TY...brett74.
I'd like to see this resolved just as much as he would, to be quite honest.
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SAVIOUR!!!
Didn't I just ask if we could do that a little while ago???????
Buddy, you just don't get it. That is all I asked you to help me with. You may be right, we may not get it fixed, but you didn't want to even try. Now there's no doubt that I'm in way over my head. But I'm sure you know what your doing, so why not help me? I already have spyware. I can't get them to work. Malwarebytes won't work and it won't reinstall. Webroot won't work and I haven't been able to reinstall it as of yet. I haven't tried yet. As for the superantispyware, I ran it and it had a few. I deleted them. I have not tried to reboot on the C drive yet. I don't even know if I should try yet. So do you want to try and get through this with me or what???
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Are you booting from the D drive?
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Yes I am.
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By the way, should I stop long enough to try and reinstall webroot? I just put it in and it said another version was running but I can't seem to get that version to work right.
And what about the malware?
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You need to install some malware protection on that drive...so you have something to use to scan the C drive with...okay?
You can either use an online scanner or install protection on the D drive and use it.
Which programs are you comfortable using?
If you're having problems with Webroot...let's forget about that one for the moment. Download and install AVG Free antivirus and anti spyware. Those are two separate programs.
Once you have them downloaded...save them to your desktop and install each one of them separately. Make sure they are updated...and run a full system scan...on all drives...not just the C drive...okay?
Post back with your results, please.
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your welcome saviour and me too
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Ok, I got sidetracked.
I ran webroot and there is NO spyware. I haven't d/l avg or anything else yet. Let me ask you this;
I have avg on the c drive. Do i need to have it on the E also? It's actually E instead of D. But anyway, I will have to go find it and d/l it if need be. While I'm at it, do I need any malware? Or anything else I can get now and install it all at once?
And thank you
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woodworks...
We also need to run Webroot in Safe Mode, as well. Just to be sure...okay?
Do the same thing with the antivirus software you decide to install on the E drive. Once the antivirus software is updated...run it in Safe Mode...and normally, as well...okay?
At this point...having the malware protection on the C drive isn't going to help us since it's the one we're troubleshooting. It's the drive with issues...and we need to use the software on a working drive.
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ok I'm lost
I went to a search and found avg but it d/l something called pc doctor. It only scanned the E drive and I see no way to change it. Did I get the right thing? Am I supposed to d/l this and install and then boot up on the C drive? I'm not sure what I'm doing.
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Ok, you got any links I can go to in order to find what I need?
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Booting from your E drive...after boot...use your browser to navigate to this page: http://free.grisoft.com/ww.download?prd=afe
Click the button to download AVG Free 8.0 and save it to your desktop. Navigate to your desktop and locate the download. Double-click it to start the installation process. Once it is installed...make sure it is updated. Once it is updated...boot into Safe Mode and do a complete system scan...this should include all drives...not just the C drive.
Let it do its thing as far as repair, delete quarantine. Once it is done...boot into Windows from the E drive normally...and run a full system scan again.
Post our results...
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Ok, right now I am at c net downloading avg, but it's like I'm back to dial up. It is slower then molassis. It's just now at 30 %, so i don't know how long it will take.
Now do I need to get the anti virus now also? And should I do a webroot sweep, or just the spyware?
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Wait a minute...
What are you downloading AVG spyware or antivirus? I thought we weren't using Webroot right now.
We need to stay together here woodworks.
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earlier I had said I got it installed and ran a sweep. I don't really care if we use it or not, I'm just asking questions. I'll do it however you want. I think I'm d/l the antispyware but I'm not sure.
I can't tell where it says. I told you, I'm over my head. I'm trying to do this as fast as I can because i don't want to be up all night trying to fix this.
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No, it's the anti virus
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earlier you told me to run webroot in save mode. Do you still want me to do that after I run anti virus in save mode? Or do you want me to d/l avg anti spyware and run that? If I don't ask and get it straight, I'll get all messed up (more then I am now).
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LOL! Neither do I... ;D
The link I provided before was to AVG Free antivirus. I'm assuming you're also downloading and installing AVG antispyware as well.
Once you have the both of them downloaded and installed...make sure they are updated. Run full system scans in both Safe Mode and then normally...posting your results once you've completed all the scans in both modes...okay?
AVG antispyware is no longer available...sorry about that. So...if you've already installed and ran Webroot in both Safe Mode and normally...then we should be good to go...after you run the antivirus scans...okay?
Also...give me the opportunity to reply before you keep asking me questions...okay?
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If I don't post the questions as I think of them, I forget them.
That tells me why i can't find antispyware.
I did not run webroot in safe mode. I haven't run anythng in save mode as of yet.
So this is what I'm going to do. I have d/l antivirus and am now going to install it. I need to shut everything down to do that. After that I am going to reboot in safe mode and run both webroot and avg. After this post, I will not get back on here until that is done, so I won't see your response to this post. When I come back I should have the results of what they found, if anything.
Later
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Make sure you update both Webroot and Avg before you run the scans...or they won't be of any use.
Later...
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I need some refreshing info.
We have:
drive #1 - C
drive #2 - partitioned into D, E, and F
Second Windows installation went to drive E, correct?
What actually happened with repairing drive C? Why was it abandoned?
Is drive C readable from Windows installation on drive E?
If so, why not to retrieve all data from C, and format it?
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I must admit...I'm kicking myself in the *censored* for not even thinking of that...since my main concern...and his...was to repair the Windows installation on the C drive.
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I'll be back on tomorrow to see how this panned out...right now...I need to get some sleep.
L8R...
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Let's wait what woodworks has to say...
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Broni:
Glad to see you make an appearance. As you can see, Saviour has been doing what he can. I think this has had him a bit stumped, but he is working on it.
Good question about retrieving info and just re formating. The problem that we had from the beginning was that Saviour was convinced that the only way to fix this was to wipe it clean and loose everything. I am a real hard head. I don't like to admit defeat if I don't have to. By the way, I'm in here from my C drive. It finally booted up on the C drive, but there are still some major problems. I will need some help with that tomorrow. I hope one of you guys are around (or maybe both).
Saviour, you need to say your sorry for not wanting to fix this with me. I told you it could be done.
(I'm just giving you a hard time. It still isn't all the way fixed and I just want to rib you a bit). I do appreciate your help and I look forward to getting more of it.
But as you said a bit ago, I'm tired, it's almost 1am and I'm going to bed. I hope to see you tomorrow when we can get a fresh start at this and maybe get it fixed all the way.
Thank you again for your help. Talk with you tomorrow.
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Whenever you post back, let us know how you were able to boot to C drive, and what are the current problems...
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woodworks...
At least we're partway there...
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I thought, you went to bed....LOL
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Can't sleep...
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Problems?....LOL
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Morning Guys
I finally laid down on the couch a little after 2. I kept trying to do spy sweeps.
I can't seem to get anything to acknowladge virus's except superantivirus.
Broin: As far as being able to tell you what I did to get back to C drive, I have no idea. I didn't d/l anything on the E drive other then webroot and AVG. I just kept trying to run them to find something.
Webroot didn't find anything. Super found a bunch and then a few and then the last time I ran it, it found four. Now as far as running in save mode:
AVG found a whole bunch, but it gave me no option to do anything with them. When I started AVG, it came up with an MS-DOS type window/screen (The black box style). It did it's thing for awhile and then it just stopped. I didn't really have a list of anything other then the files it went through. In there, there were the virus's. But at the end of the list, it didn't have any way to delete or quirentine them. It had no options whatsoever.
Superantivirus would not run at all in safe mode. But it is good at finding the virus's in regular mode.
In the beginning, I was doing as Saviour said about trying to repair. I had been trying to do that from the start. I had the CD in and was trying to boot up and it kept coming up wanting a password. I never had one so I couldn't go that route. Finally, it seemed to give me the option of installing and I had to take that. It would not install at all. It would go so far and then when it had to reboot, it would crash and start all over again. I Kept going from the E drive and running anti virus and just kept it up and for some reason when I tried to boot up this last time, it actually finished the 'repair' install. I know this is long, I really hope you guys learn from it. I want you guys to be able to understand what I did (because I don't).
Ok. When it finally booted up, it came up with this error box and everytime I reboot it comes up with it:
Error Loading C:WINDOWS\system32\jqwmwhxw.dll Module could not be found.
Also currently it has come up with updates ready to install. I installed them and it it came up with the update couldn't install, but it wants to restart and keeps asking to restart. I'm going to go do that now. Please be specific with your questions. I did things over so many times and so many things, it's hard to remember what I did to make this boot up. Back in a few (hopefully).
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Continued:
I've just rebooted from the automatic update. It didn't work. It came up and tried to update again after I rebooted. The first time it updated it came up with Microsoft windows installer 3.1 could not be installed. But it wanted to reboot anyway. After rebooting, it came up with updates ready to install and it said the same thing, but didn't ask to reboot. It's still sitting down on the taskbar waiting to be installed.
I don't know when you guys come in, but I have to leave at 8:30 and will be gone for about an hour or so. That's EST. I live in OH.
Ok, so I guess I will have some questions from you and I hope i can answer them. I have some for you, one of which is, how do I get it to find the jqwmwhxw.dll? Next is how do I get it to do the update? Next is how do I get it to do a really good sweep? I have not been able to uninstall malwarebytes and reinstall it. And it won't run. When I installed windows on the E drive, I went in and cut/pasted everything else that was in there and moved it to another drive. I want just the os on that drive. One of the things was malwarebytes. So it is possible it got messed up. What I usually do is d/l to the E or F drive and then install from there to the C drive. I try not to run things as I d/l them. I try to save them and then run them. That way the root is always off the C drive in case something like this happens. So you guys can tell me what you would like me to do(no, I don't mean that, I already know how to do that).
Saviour, I hope you got more sleep then I did. I feel terrible this morning.
Broni, feel free to jump in any time. I think Saviour will appreciate it, and I know I do. You impressed me when you helped me before. So I figure if I have both of you helping I can't go wrong.
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Update before I go shower;
I just tried to reinstall malwarebytes and it comes up with a code 5 that it can't install. I went to add/remove programs and uninstalled it, but it still is running on my computer. I did get it to do a quick scan and it came up with 4 infections and it deleted them. If it's not in add/remove, how is it still running?? I can't find it on my E drive or the original C drive.
BTW Saviour: Thanks for telling me I can't get this fixed. I don't take kindly to someone telling me I can't do something. I knew there was a way, I just didn't know how to do it. The only thing I can say is that I'm glad I could prove you wrong. Now I'm looking forward to you helping me finish it.
So ask what you will and I will try my best to answer. I may forget some steps, but hopefully I will be able to give you enough info that you can figure it out.
Thanks again. Also to you Broni. As I told you before, I'm glad you guys are here.
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Hey guys. I hope you don't feel overwhelmed, but I'm just trying to do what I can to fix this whole mess. I just want to update you as I go and maybe that will help you in the future with something else or someone.
I don't know if this will do you any good or not, but I did do a hijack this log for you. And just in case I haven't said thank you, I'll say it again. I know this is a whole lot to read through and it takes time and gets boring, but thanks for sticking with me (instead of sticking it to me).
[recovering space - attachment deleted by admin]
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If you're able to boot into the C drive...and you have the opportunity to back anything up that may be important to you...I'd do it now...while you still can.
I'm going to leave you in the hands of Broni, one of CH's Malware Specialists...and he can complete the job for you.
BTW...I don't think you have proved me wrong...and I don't think there is really any reason for me to apologize.
You're not out of the woods yet...
Again...I leave you in the more than capable hands of Broni...he has helped you before...and I'm sure he'll help you again.
Good luck...
-Steve
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Well while I'm dissapointed, I'm not at all surprised. I didn't really think for a minute you would actually admitt that you may have jumped to the wrong conclusion so early on. I don't doubt for a minute that most everyone in here that is 'on staff' so to speak would agree with me either. You folks like to stick together and everyone else is wrong, not you.
But that's ok, I have a few years on you and know from experience that the people who possess this kind of technical knowledge think they are so much smarter then most people.
It would have just been nice to see that you were willing to admitt that you jumped to the wrong conclusion a little too soon. If you go back and read, you will find a post where I specificly asked if this could be done and you didn't want any part of it.
The other bad thing about posting is that the tone of voice isn't able to be heard and there are those of your calibur that will think I'm coming down on you. I'm not, I'm just saying, you really need to be more willing to go the extra ways to see if something can be done. Just because you might now think it can be, doesn't mean it shouldn't be tried. Maybe if someone else comes in and says they have the same or similar problem, you might remember this and help them actually do what I asked you to help me with.
Don't think for a minute I have any ill feelings toward you. And don't think for a minute I think I know more then you do, I don't. Not in this lifetime. But I did know something you didn't know. I knew that there was at least a 100% chance that there might be a different way of doing it and was willing to go that extra length to try and get it done. That is what I wanted and needed from you. What you did was force me to not only show you it could be done, but also that you should at least try it. That's all, just try it.
Remember, you have nothing to loose. It's was already damaged. I couldn't loose any more then what I already had. But I had everything to gain. And you would have gained a lot more knowledge along the way.
And just so you know, if I have any more problems, I'll still come back to you. I just hope you will take this as a learning experience and not dismiss it as some old guy rambling on.
Take Care untill the next time.
Broni: I hope you can and/or will help me with the finishing touches. As Saviour said, I'm not totally out of the woods yet.
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All of the points you have made are taken...
Something you should know, though...
I wanted to make this as easy as possible for you...without having to make it turn into a book...or put you through any more work than you needed to.
While there are those out there who want to save the information on their drives at all costs...they should always remember to backup their data on a daily basis...so that if a situation such as this one occurs...it's an easier fix...and less aggravation.
I'm not afraid to admit that I was wrong...if the situation warrants it. At no time did I say that it couldn't be done. I do not claim...nor will I ever claim that I am smarter than anyone. I, like you...learn something new everyday.
I used to get defensive on this board when someone copped an attitude...and I have since learned that I am bigger than that. I will never...ever...bring myself down to that level again. I am not pointing any fingers at you...regarding the previous statement...I just wanted to make a point...and it follows:
One thing you do need to understand...those that are here...are here because they choose to help. They give freely of their time...and ask for nothing in return..except for maybe a simple "thank you".
They also want to make it easy on the OP (original poster) by giving them what the tech feels is the best advice for their particular situation. It's your decision to choose whether or not you want to use this information to fix the problem you're currently experiencing.
It is not wrong to ask questions along the way...but do so sparingly...and give the tech ample time to respond...since you're not the only one asking for help on this board.
Some techs will get upset if you do not follow their advice...and you may have thought that I was getting defensive...or upset...but I wasn't. I gave you the information I thought you needed (my advice)...and waited for any other techs online at the time to make any further recommendations.
I made the comment regarding other techs must agree if they haven't replied to the thread...I didn't state "all techs"...there is a difference.
Eventually, Broni chimed in...with the comment about if you were able to now see the C drive you could back up some files...or at least try to save a few. That was something I overlooked...and admitted to.
I think we should end these type of comments here...and concentrate solely on the problem you are currently experiencing. Broni is on board...and both you and I know...he is more than capable of handling your malware infection...he's one of the best.
If you require any further assistance from me...I'll be around...and more than willing to help you with any problem you come across...as long as it's within my field of knowledge. If not...I will research it for you...or recommend someone who'll be able to help.
All my best to you...I certainly hope you get this issue resolved as soon as possible.
And as far as me not willing to give your suggestion a try...no body's perfect... ;D
Take care woodworks...
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Saviour if you want to jump in here, please feel free to. I have no idea who's expertise this comes under, but here goes.
So far when I boot up the computer it still comes up with the error of not finding the jqwmwhxu.dll. I have done a search and I can't find any file on the internet. Or at least at the places I've been to.
The second thing is that it won't update. It says that updates are waiting to be installed, but it will not install them.
So that is where I am at this point.
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Can you post the exact error message, please...word for word. Is this the only error you get upon boot?
I can't find any info on that file, either.
I do believe, however, that it may be malware-related. Again...Broni is better suited to help you in this regard.
In the interim...you may want to visit the following page and run a full scan using Trend Micro's online scanner...it's referred to as HouseCall.
Go to the following page: http://housecall.trendmicro.com/
Read the entire page, noting system requirements and the like. Also make sure you follow the directions when you decide which scan engine you want to use.
This scan will take some time...so you'll need to be a little patient...and let it do its thing. During the process...you'll be notified if it finds any malware...and at the end of the scan...it should fix...or allow you to fix the reported infections.
After all is said and done with the scan...reboot to see if you are still experiencing any boot problems, or errors.
It would also be a good idea...after the scan...to download and run HijackThis, so you can post a log for Broni to take a look at...okay?
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Sorry to take so long to get back.
The exact error message is as follows
RUNDLL
Error Loading
C:WINDOWS\system32\jqwmwhxu
Module could not be found.
I have hijack this and I left a log in an earlier post. I will do the same again after I do a scan from where you said to go to.
My question is this, how will I know which scan engine I want?
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Use this one: http://prerelease.trendmicro-europe.com/hc66/launch/
It's new and simplified...just click the Launch HouseCall Free Scan button.
After the scan by HouseCall...you'll want to provide Broni with a new HijackThis log.
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how do I know it's working?
I tried once and it locked up on me and had to shut down. I am trying now and it doesn't look like it is working, but so far I am able to mimimize it. But the green bars at the bottom are not moving.
Also, I agree with you about the malware. I just found that I no longer have task manager.
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I, too...am running it as we speak...you can tell it's working by looking at th left column of the current page. It will tell you what step you're on.
Again...you need to be patient...as this will take quite a a while. It depends on how much activity the HouceCall server is experiencing at the moment. It also neds to update before it actually starts scanning.
Though the main page will show nothing...the left coloumn will tell you everything you need to know. Like I said...be patint...because this will take some time.
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Well it said I just posted this, but I don't see it anywhere, so here goes again.
It got done and said I needed to d/l a bunch of updates. I tried to, but nothing happened, they wouldn't d/l.
So I did a hijack this. It came up with an error, I'll try to give it to you.
Error Details:
An unexpected error has occured at procedure: ModMain_StartScan()
Error #6 - Overflow
Windows version: Windows NT 5.01.2600
MSIE version: 7.0.5730.13
HijackThis version 2.0.2
[recovering space - attachment deleted by admin]
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Crap
I forgot to ask that you tell me where to go to fix my task manager. I have done it before, but I can't remember where to go and how to do it. I've been on this thing waaaaay toooo long. I'm going to have to get off of it. I'd really like to get it finished.
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Is HouseCall still running? Mine is... so yours can't be done...I started at the same time I told you to...
One thing at a time...patience is avirtue...and it appears you have none... ;D
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No it's not running. It came to the point that it gave me the option of deleting the spyware and grayware and the vulurablitys. I deleted them and then attempted to d/l the updates it said I needed to install. I tried but then I just got tired of it not doing anything.
No I don't have any patience after being on here since 6am yesterday morning. I got to sleep at after 2 in the morning and was off of it for about an hour this morning. I've been on here running sweeps after sweeps trying to fix it. I have hopefully move my files from the c drive to my external drive.
So, NO Saviour, I don't have much patience left. My legs are so cramped and my back is killing me. And NO I'm NOT sorry I took this route in trying to fix this, I'm just getting tired after all this time.
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Trust me...I understand. My scan just completed as well...
Do you have your Windows CD?
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Yes I do, Do you want it?
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Are you familiar with how to run chkdsk from a command prompt?
If not...go to your Start Menu and select Run. Type cmd in the box and click the OK button.
You should see a command window open.
What we want to do is perform a chkdsk of the C drive...so at the prompt type chkdsk c: and then hit the Enter key.
This will scan your drive for corrupt and/or damaged files and when it's done will show a log.
Copy this log and post it please.
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No problem. Do I want the CD in or does it matter at this point?
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Not at this point...since we're just checking the drive's integrity...we're not making any changes at the moment.
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Ok, it says it didn't find any problems. Do you still need me to post it?
If so, how? I'm not able to save it and I can't post a picture of it because it always says it is too big to post.
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No problem...
Are you in your E drive or C drive at the moment? If you're in the E drive, change the boot sequence to boot from C...then boot from C...do you still get error messages?
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The last time I booted up I got the message.
I am in C drive. I figured it would be easier to run the sweeps in here.
Want me to shut down and reboot??
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If you're still in the C drive...reboot and post any errors...
BTW...as Broni stated...if you have access to the drive...which it appears you do...you may want to start backing up those files and folders that are important to you...because I'll be very honest with you...
To me...it's looking more and more like you may need to either try another repair of the operating system...or to completely wipe the drive and start fresh. However, before you do this...let's wait and see what Broni reports.
I know you're tired...so am I. I want to see this finished as much as you.
I'll keep my fingers crossed...
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I think, we need to slow down.
We can't try fixing several issues at the same time. I'll bring more confusion, then good.
I just got home, going through my huge mail, so I'll be slow with replying.
My main question, which I asked before, and it wasn't answered is: why not to retrieve all data from C, and format it?
I can see there are several serious issues there. Surely, there is highly possible to fix them, one at a time, but is it worth to do it (time-wise)?
Error Loading C:WINDOWS\system32\jqwmwhxw.dll Module could not be found.
The above error is just caused by registry entry calling for non-existing file (jqwmwhxw.dll - some malware, removed through cleaning), and it can be easily fixed with HJT.
I need clear answer from woodworks...which way do we want to go?
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Hey there Broni
Ok, here is where we are at.
I shut down andl it wouldn't shut down. Gee, I couldn't get it to start, now I can't get it to stop. What I think is happening is it has updates to install and as I shut it down it attempts to install but then it locks up and I have to hit reset button.
As far as the error at boot up, I shut down and restarted twice and no error message.
Thanks Saviour.
Broni, as far as I can tell at this point, I only have two problems. May be more, I just know of two at this time.
#1. It won't install updates.
#2. It doesn't have task manager. I have fixed this before, but I don't remember how to any more.
I would like to go ahead and try to finish fixing this since we have all gone this far with it. I already posted awhile ago that I had moved what I believe to be my files from C to my external drive. There are many many more to move, but I don't think that there are any that I can't replace. I think I have all those moved.
But I would like to format only as a last resort if you guys are willing to help me through this. You've stuck with me this far and long, I would like to finish it, IF possible.
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Oh and I forgot:
#3 When I did the hijack this, it came up with an error message. I already posted it a few back if you want to see what I said.
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Leave updates alone for now. Other issues have to be solved, first.
We have to make sure computer is clean - this is priority.
You posted HJT log before. Now, you say, it won't run. Explain.
What about Superantispyware, and Malwarebytes?
Task Manager:
- http://www.raymond.cc/blog/archives/2007/06/28/restore-task-manager-regedit-and-folder-options-disabled-by-virus/
- http://www.pchell.com/support/taskmanagerdisabled.shtml
- http://windowsxp.mvps.org/Taskmanager_error.htm
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I'll post this and then check out the links you gave.
Hjt runs, but at the end is when the error message comes up. To the best of my knowledge, it is running and finishing and I am able to save the log. I don't know why the or what the error means.
I've run both the malware and the super and they are coming up clean at this time. That is why I say that to the best of my knowledge there are only the other three problems. I can't guantee that, but that is what I think. That is why I don't understand why it won't update. I thought it may be some spyware or malware or something. But as I said, as of the last sweeps they came up clean. Also, as I said earlier, I was not able to d/l the updates that the trend scan said I needed. I don't know what causes that, or if it is a concern at this time. All I'm doing, is letting you know what I have on this end. Your the expert and you decide what to fix first and all that. I'm just following you.
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Updates, out - for now. Task Manager tools, I posted links to, you may download, but don't run them, yet.
Uninstall HJT, download fresh copy, install, rename hijackthis.exe to woodworks.exe. Run it.
Post new HJT log, and exact error message, if still comes up.
Do NOT do anything else. Just be patient.
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Ok, Broni
Here's the deal. I'm just too darn tired to keep this up tonight. I have to get away for this for awhile.
Here is where I'm at. I went to uninstall hjt and I can't find it. I went to add/remove and it's there but when I clicked on it to remove it, it said it wasn't there and do I want to remove the name from the list. So I don't know how to uninstall it. I did a search and it is in recycle bin and on the E drive and in documents & settings, but I can't seem to fine where it is so I can click on the uninstall. I have all kinds of short cuts to make it run, but that's about it. I can't find the actuall file. Any suggestions?
I couldn't find anything to actually d/l at the links you gave me, (I just don't quite understand what I'm to d/l), so I just did what the last one said and just fixed it. I know, you said don't fix it yet. I'm just about to fall out of my chair from lack of sleep. Please be kind enough to post what you would like me to do next and I will just have to get back to it tommorow. I need to get up early in the morning and I have another looong day ahead of me, so I really need to get some rest. So please bare with me for the time being. If you can tell me how to uninstall hjt, then I can do that and install the new one. I can at least have that ready for you tomorrow.
Thank you for understanding.
Btw, when you say to rename .exe to woodworks.exe, do you mean the whole thing, or do I need to open it up and just rename that part of it?
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I'm sorry, I keep forgetting to ask questions. Is it ok to just delete all the things that say hjt? will that mess it up or will that in some way uninstall it?
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Do I understand, that Task Manager works now?
Don't worry about existing HJT. You may delete any desktop shortcuts, though.
Download fresh copy from here:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download)
Click on Download HijackThis Installer
Install. After installation, right click on hijackthis.exe, click Rename, and type in woodworks.exe, instead.
Post the log whenever you're ready, even tomorrow.
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Hey Broni I was waiting for your reply. I'm going to get off here in a few. First I want to give you this error that comes up when I hjt.
Error Details:
An unexpected error has occured at procedure: ModMain_StartScan()
Error #6 - Overflow
Windows version: Windows NT 5.01.2600
MSIE version: 7.0.5730.13
HijackThis version 2.0.2
I just did it again and it came up with the same error
I am going to go d/l the new one and run a log and post that and then get off here.
Thank you
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Fair enough :)
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The above error may be caused by bad download/install. We'll see.
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Well pal, I can't get the new one to install.
I d/l it and saved it to my documents and when I double clicked on it, it went straight to the scan page. It didn't install. So I guess it is picking up the other program from somewhere.
Now what do you suggest?
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Keep downloaded file, delete old HJT files (wherever you put them), then try to run downloaded file again.
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Pal, I'm doing my best to find the darn things and I can't find them. I do a search and it says the path, but when I follow it, it just isn't there. When I try to delete the ones in the search window, it says that it can't read from the sorce disk and won't let me delete it.
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OK. Post the log.
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I finally got them deleted, but I still can't get new one to install. I click on it to install and it says where and I click the install button, but it goes straight to the scan page. I see NOwhere to rename it.
But here is the log I just did.
[recovering space - attachment deleted by admin]
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Sorry, I should have said this also, the error is still coming up.
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Checking....
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hey pal, can you answer a side question for me? When I go to start programs it says new programs installed. So that leads me to believe something got installed, but I can't find it anywhere. It's so full in there with all the programs, that I can't find the new programs. Any suggestions as to how to find them under the start/programs menu?
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1. Print this post out, since you won't have an access to it, at some point.
2. Close all windows, except for HijackThis.
3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):
- O2 - BHO: (no name) - {046628F9-B295-4334-9486-2A5D426ACBCF} - C:\WINDOWS\system32\cbXNDVOH.dll (file missing)
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
- *O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
- *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
- O20 - Winlogon Notify: iiffGAtS - iiffGAtS.dll (file missing)
- O20 - Winlogon Notify: WinCtrl32 - WinCtrl32.dll (file missing)
4. Click on Fix checked button.
5. Restart computer.
9. Post new HijackThis log.
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It's so full in there with all the programs, that I can't find the new programs
Most likely HJT. Nothing to worry about.
One thing at a time.
You didn't answer, if Task Manager is working now.
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I'm sorry, I didn't see where you asked if it was running.
Yes it is working just fine now.
Here is the log.
[recovering space - attachment deleted by admin]
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Looks good....
Your computer is clean (http://209.85.48.8/228/109/upload/p3879546.jpg)
1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
Run CCleaner.
2. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
3. Restart computer.
4. Turn System Restore on.
5. (optional) Download, and install free version of ThreatFire: http://www.threatfire.com/. It'll give you an extra protection against malwares. It won't interfere with your antivirus program
6. Read So how did I get infected in the first place?: http://www.castlecops.com/postlite7736-.html
7. Let me know, how your computer is doing.
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I've got it from last time, do you still want me to d/l it?
And what about the fact that it's not installing updates?
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If you got CCleaner, just run it, and follow other steps.
One step at a time, as I said earlier, please.
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Ok, I went and read the instructions. Didn't understand about 99% of them, but I read them none the less.
So I cleaned and followed your instructions.
Computer is still not installing updates. It tries and then it locks up and won't finish shuting down.
If I click on the little icon and click install updateds, it tries and then it says following updates were not installed. At this time it's trying to install Microsoft Windows Installer 3.1.
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Here's a good place to start troubleshooting Windows Update failures: http://support.microsoft.com/kb/906602
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Hey Pal, what's up today?
I had googled windows installer 3.1 and from what I'm reading, there has/is a problem installing it.
Could this be the problem and not with my computer? I'll follow the link you gave and read what I can, but I'm not all that smart on figuring out how to install it if if comes to doing something other then just clicking install.
Also, I have a couple of other issues that have come up since this whole thing started.
#1 Things seem to be running a bit slower then they used to. This includes my browser.
#2 When I am d/l and/or installing things, I noticed that the computer now keeps reading the A drive. It has never done that before. I've d/l and installed several things and it keeps doing that.
#3 This is not recent, but I've had this for awhile. I can't find the things I have installed. You know how after you install a program or something and it is supposed to be in Start/Programs Menu?
Well, it says new programs installed, but I don't see them anywhere. I am not able to find them to click on them. It's like the place is full and it will no longer take any more. I hope I am making myself clear. There are like 75 programs (not including submenus) in there. I try not to allow desktop icons because I don't use my desktop. I always have it show ONLY the background. I always make a quick launch icom. But I still would like to find them in my start/programs section.
And thanks again for all the help. I am glad we are finally getting to the last of all this.
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Ok, here is a prime example:
I went to find my windows update/microsoft update and there is none. I do a search and I have a ton of shortcuts, but I can't find the actuall file anywhere (other then where the search finds it in windows folder).
Meanwhile I close out the search and it once agains reads from the A drive.
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Makes ya go hmmmm
Well there seems to be no solution to my problem. I went to the microsoft website and couldn't find anything that said what mine says. Mine isn't really an error message, it just says the following:
Some updates could not be installed
The following updates were not installed
Microsoft windows Installer 3.1
It has on occasion went through the process, but it always comes back that it didn't install.
So maybe there is a manual way to install it. If so, guess what? Yep!, your the expert here.
So I'm waiting for your help to install this.
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woodworks...
This is how it works, if you want to fix any computer...
1. Patience.
2. One thing at a time.
Any other way = waste of time, yours, and ours.
We just made sure, your computer is clean.
We fixed your Task Manager problem.
If we advice you to read some instructions, you read them.
Do not complain, you can't understand, because, for instance, CCleaner manual is pretty easy to follow, and from this whole thread, I can see you're not totally computer un-savvy.
If you don't want to spend 30 minutes to read something, do not complain, things don't want to work.
Then, we're all volunteers, we work, we eat, we have families, so don't expect any reply in 911 manor.
It won't happen.
You try one solution, regarding updates, posted by Saviour.
It didn't work, and you're already starting to cry....what am I gonna do...it doesn't want to work, blah, blah, blah.
Instead of being a cry-baby, how about some appreciation for all people involved in this thread, huh?
This is just me. If I feel, that someone's behavior is little bit out of line, I'll tell, and I just did.
Vented out enough, let's go back to business.
As for Windows updates, try some other solutions:
http://www.windowsbbs.com/showthread.php?p=357033#post357033 - post #6
http://discussions.virtualdr.com/showthread.php?t=226582 - post #8
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Now let me vent!!!
Take your attitude somewhere else!
If you talked that way to my face you wouldn't be standing.
I will respect anyone and everyone untill I'm disrespected and you just crossed that line.
I have spent more then 30 minutes reading. And don't you dare get like your so friggin better then me. Read when that post was written. I have spent this whole day on here looking for a solution to this problem. I haven't cried about any *censored* thing and I totally resent your attitude and accusations!!!
Go back and read the post's I've written. More then once I have stated my thanks and appreciation!!! In fact, read the fourth post back!!! What was the last thing I said?!!!
Now if you want to *censored* up and cop an attitude with me and not helpl me, then I can't do anything about that. But what I can do, is put you in your place. Once before you tried to cop an attitude with me and I won't stand for it. More then once I have given you my gratitude. And I will continue to do so untill you cop an attitude like you just have with me.
As I said, I have done eveything I can to fix this problem. I have even sent a request to microsoft asking if they can give me some insight into fixing this. I have read everything you have told me to read. And I have done everything you asked and in everything, I have said thank you and told you how much I appreaciated it.
Now, what would you like to do sir?
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hey cool it woodworks all we have tried to do is help you Broni is right the only person that has had an attitude is you
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brett
Back of and mind your own business
I have never had an attitude untill just now.
I don't take well to someone calling me a baby. And as far as you go, you have never tried to help me. And more then once I have told broni how much I appreciated him.
So I don't need you trying to jump in here acting like your mister joe cool!
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I tried to say what bothered me in rather polite manor, but your reply was simply rude.
I'm out of this thread.
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What you said and how you said it wasn't rude?
It was very rude!
If it wasn't rude, why do you think I reacted the way I did? Because it was VERY rude!
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no woodworks you've had an attitude all along and no I wil not back off when you are being a jerk to the people that you are helping you and quite frankly you are the cocky one. yeah buy treating everyone like crap I don't think so woodworks
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What about you Saviour, are you going to take the same path Broni did, or are you willing to help me.
It's a shame that a lot of you people think the sun rise's and set's only for you. Just because you have more the avarage knowledge about computers, you think we are at your beck and call.
I am so dis heartened by your attitudes.
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Where can you give me even one post that I have treated anyone like crap?
Nowhere!
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you have an attitude problem and when broni or saviour was helping you all you did is whine and complain
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What the *censored* are you talking about? I didn't whine and complain about anythng.
If fact, in one post I even said that it's hard to talk on here because you can't hear the tone of one's voice. Just because it is taken one way, in no way means it was given that way.
I have never disrespected anyone in here until I was disrespected.
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And by the way, I think it's great that Broni is able to 'vent' and be allowed to say what he thinks and it's ok, but if I say anything in return, I'm the bad guy.
Broni, you need to grow up and get some maturity.
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What about you Saviour, are you going to take the same path Broni did, or are you willing to help me.
It's a shame that a lot of you people think the sun rise's and set's only for you. Just because you have more the avarage knowledge about computers, you think we are at your beck and call.
I am so dis heartened by your attitudes.
Woodworks...based on the above comment, my response is this:
Saviour...signing off!
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Which part of that comment?
The part that puts you in the same catagory as broni? Or the part that puts you in the same catagory as you think the sun rises and set's on you?
I actually would have put you in neither one. I thought that you would rise above that and be a man.
I have been accused of whining and crying and complaining and having an attitude through all of this, but in reality, it's you guys that have the attitude. How many times have I thanked you guys?
If I ask a question, you guys go burserk. BE PATIENT!!! That is a sign of immaturity. All I am doing is asking questions. What it shows is your lack of proper upbringing. Especially broni! This is not the first time he has disrespected me. I can tell by the way you guys talk to me that your all under the age of 30. I would even fenture to say much much closer to 25 or younger. That generation has a total different understanding of what respect means.
What started this little tirade from him is the post where I said I was waiting on you to help me since you were the expert. That in itself was a compliment. And as far as not understanding the instructions, I didn't understand them all. He flew off and said I was crying about it. No, I was stating a fact. I spent most of the day before and after I posted that post going to all the places he gave me links to after he 'vented'. I had already been there and did what they said. I had already done everything both of you guys said. That is why I said I was waiting on your help. You took that post offensivly because you never got back to me.
And as far as that goofball brett74 goes, I never said anything to him before this. Why would he want to act like he is all that when he had nothing in it whatsoever?? Because he is a jerk that just wants to get his two cents in. There is NO other reason.
Pal, you do what you want. I can in all good consicence know in my heart I did nothing to disrespect any of you untill after you guys jumped on me. I have done nothing to offend you. You may have taken it that way, but when people are not able to see one's face and hear there tone of voice, it is very difficult to grasp the true meaning of something. It is just too bad and very sad that you have people taking it as something disrespctful.
I really expected more from you, but I'm no one that you need to impress, so I guess it doesn't really matter. Enjoy your life. I wish and hope the best for all of you.
woodworks
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just like what broni and saviour said we can't be here 24/7 and this IS NOT a 911 computer forum we have families and other needs to tend to
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Buddy, what the !@#$% does that have to do with ANYTHING?
I have no problem with you guys not sitting there waiting to answer my every post!
I have said NOTHING about that and care NOTHING about it! See, your going off on something that makes no sense at all. It has NO bearing whatsoever on this subject.
In fact, can you even tell me why your posting anything at all in here?? You have had nothing to do with this subject right from the start! I didn't see where anyone had even asked you to come and put in your two cents worth. Btw, let me give you a refund, because it isn't even worth two cents.
You really do need to mind your own business! Nothing in this whole intire conversation has anything to do with you!
And NO, that is NOT being disrespectful to you, that is STATING A FACT!!! A fact that you can't even honestly dispute!
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hey you wanna know why I left is because of yoru attitude that's why i didn't help you and also i've been coming alot longer than you and you were insulting my friends and i was just sticking up for them that's why i'm here my advice take your darn computer to a computer shop
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Grow up kid!
How did you know if I had an attitude if you didn't help me?
Your about an idiot! Take that for an insult!
If anyone can go back and honestly say I had an attitude then I'd say ok, but you know what? They can NOT HONESTLY say that.
If you think your so smart, show where I had an attitude!!! Actually show it!!!
If I were cussing and saying you guys should bend over backwards for me, or that I should go somewhere else where they knew what they were doing, that is an attitude!
What I did was ask questions and you people don't like that! Is it because your afraid that someone might learn to do something without your help??
So if you can't actually and honestly show where I copped an attitude, then get off my case!!!
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This topic doesn't serve any computer related purposes, so I'm closing it.