Computer Hope

Other => Other => Topic started by: drmsucks on July 07, 2008, 06:08:38 PM

Title: Computer Hope Running Slow
Post by: drmsucks on July 07, 2008, 06:08:38 PM
Seems like the board has been running 'slow' today - anyone else notice?


ADMIN NOTES FOR ISP:

3:20 PM MST --
http://www.computerhope.com/forum/index.php/topic,60680.msg371963.html#new
Page created in 21.386 seconds with 21 queries.
Total processes: 14 (1 sleeping, 2 running, 11 locked)
Copying to tmp table
Time: 16s
Query:
SELECT t.ID_TOPIC
FROM (smf_topics AS t, smf_messages AS mf)
WHERE t.ID_BOARD = 9
   AND mf.ID_MSG = t.ID_FIRST_MSG
ORDER BY isSticky, mf.subject DESC
LIMIT 6, 25

3:40 PM MST --
Creating new post getting forwarded to:
http://www.computerhope.com/forum/index.php/board,16.0.html
Page created in 1.8 seconds with 16 queries.
12 (1 sleeping, 2 running, 9 locked)
State: Sorting result
Time: 11s
Query:
SELECT ID_MSG, ID_MEMBER
FROM smf_messages
WHERE ID_TOPIC = 58243
ORDER BY ID_MSG DESC
LIMIT 0, 5


Viewing: http://www.computerhope.com/forum/index.php/topic,60027.0.html
Page created in 38.527 seconds with 20 queries.
Total processes:     40 (0 sleeping, 2 running, 38 locked)
State: Copying to tmp table
Time: 54s
Query:
SELECT
   t.ID_TOPIC, t.numReplies, t.locked, t.numViews, t.isSticky, t.ID_POLL,
   0 AS new_from,
   t.ID_LAST_MSG, ml.posterTime AS lastPosterTime, ml.ID_MSG_MODIFIED,
   ml.subject AS lastSubject, ml.icon AS lastIcon, ml.posterName AS lastMemberName,
   ml.ID_MEMBER AS lastID_MEMBER, IFNULL(meml.realName, ml.posterName) AS lastDisplayName,
   t.ID_FIRST_MSG, mf.posterTime AS firstPosterTime,
   mf.subject AS firstSubject, mf.icon AS firstIcon, mf.posterName AS firstMemberName,
   mf.ID_MEMBER AS firstID_MEMBER, IFNULL(memf.realName, mf.posterName) AS firstDisplayName,
   LEFT(ml.body, 384) AS lastBody, LEFT(mf.body, 384) AS firstBody, ml.smileysEnabled AS lastSmileys,
   mf.smileysEnabled AS firstSmileys
FROM (smf_topics AS t, smf_messages AS ml, smf_messages AS mf)
   LEFT JOIN smf_members AS meml ON (meml.ID_MEMBER = ml.ID_MEMBER)
   LEFT JOIN smf_members AS memf ON (memf.ID_MEMBER = mf.ID_MEMBER)
WHERE t.ID_BOARD = 5
   AND ml.ID_MSG = t.ID_LAST_MSG
   AND mf.ID_MSG = t.ID_FIRST_MSG
ORDER BY isSticky DESC, IFNULL(memf.realName, mf.posterName)
LIMIT 0, 25

10:54 MST - July 9, 2008
Viewing: http://www.computerhope.com/forum/index.php/topic,60833.msg387231.html#new
Page created in 14.497 seconds with 19 queries.
Total processes:     5 (1 sleeping, 2 running, 2 locked)
State: Copying to tmp table
Time: 4s
Query:
SELECT t.ID_TOPIC
FROM (smf_topics AS t, smf_messages AS mf)
   LEFT JOIN smf_members AS memf ON (memf.ID_MEMBER = mf.ID_MEMBER)
WHERE t.ID_BOARD = 9
   AND mf.ID_MSG = t.ID_FIRST_MSG
ORDER BY isSticky, IFNULL(memf.realName, mf.posterName) DESC
LIMIT 1041, 25


BRONI:
3:42 PM PST - takes 30 sec to load this page: http://www.computerhope.com/forum/index.php/topic,60663.0/topicseen.html

BRONI:
3:44 PST - takes 30 sec to load: http://www.computerhope.com/forum/index.php?action=unread;start=25

DRMSUCKS:
7/9/08, 0855 MDT, approx 2 min wait after clicking on 'Reply' button on thread: http://www.computerhope.com/forum/index.php/topic,60934.msg386801.html#msg386801.

7/9/2008, 1054 MDT, approx 15 second wait after clicking on 'notify moderator' at: http://www.computerhope.com/forum/index.php/topic,60962.0.html

7/8/2008, approx 1335 MDT, took over (quit counting!) 2 min after clicking the post button to post to: http://www.computerhope.com/forum/index.php/topic,60934.0.html

Carbon Dudeoxide:
Posting took 23.125 seconds according to Fasterfox.
(note: I use it only for the timer, everything else is set to default  Wink).
7/9/2008 1:53pm CDT - 2:38pm.

http://www.computerhope.com/forum/index.php/topic,60306.new.html#new
4:46 PST - posting reply - 37 seconds

http://www.computerhope.com/forum/index.php/topic,61026.msg387214.html#msg387214
July 9, 2008 - 10:22PM PST - page loads 1:01min

7/10/2008, 1034 MDT, approx i min 'fetching preview' here: http://www.computerhope.com/forum/index.php?action=post;quote=387382;topic=60968.0;num_replies=3;sesc=42f7b1d0361c784586527d243dc7493b#top

7/10/2008, 1035 MDT, > 1 min after clicking on Post button: http://www.computerhope.com/forum/index.php?action=post;quote=387382;topic=60968.0;num_replies=3;sesc=42f7b1d0361c784586527d243dc7493b#top

July 11
---

Carbon
4:34PM CDT    20 Seconds
Opening a topic

drmsucks
1000 MDT, appprox 30 sec to post reply here: http://www.computerhope.com/forum/index.php/topic,60742.0.html

July 12
---

Carbon
14 seconds 1:22PM CDT.
Loading recent topics.


July 13
---

Broni
http://www.computerhope.com/forum/index.php/topic,61268.new.html#new
19 sec to reply.

drmsucks
1420 MDT, 15 sec to go to 'Microsoft Windows' forum from http://www.computerhope.com/forum/index.php/topic,60867.0.html#bot

!~*:.Pink Floyd.:*~!:
It took 10 seconds to go from page 1 from page 2 on the Other forum

Broni:
http://www.computerhope.com/forum/index.php/topic,61279.new.html#new
21 sec to reply.
Additional 13 seconds to reply to this post
Title: Re: Computer Hope Running Slow
Post by: soybean on July 07, 2008, 06:21:30 PM
Yes, at various times, it's been slow in responding today for me.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 07, 2008, 07:11:52 PM
yeah it happened a few mins ago
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 07, 2008, 07:40:35 PM
It's been happening to me all morning....and afternoon...
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 07, 2008, 08:03:05 PM
Thanks - I've had DSL connection issues and wanted to be sure it wasn't at my end.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 07, 2008, 08:04:45 PM
Its Nathans 20 year old computer!
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 08, 2008, 04:57:39 AM
I dont think that its a c64 or something.  It hasnt been for me?
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 08, 2008, 01:02:08 PM
Actually it is a c64.. curse this 64k of memory!!! Bill Gates told me I would never need more than 640k obviously he's not right. But in all serious, yeah does seem to be having some issues more and more recently. I'm in contact with the ISP to see if there is anything we can do to help relieve the stress on the servers.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 08, 2008, 01:12:46 PM
Working with ISP now. However, now the forums seem to be working ok and they've indicated that the server has not set off any load alarms. So it's going to be more difficult to track down since it randomly seems to occur. However, since I've been getting more complaints about this recently I'd like for everyone to help me log when this occurs and what you were doing when it occurred to help me help the ISP determine if it is an issue with the server or maybe an issue with SMF.

Type of feedback I'd like.

Time: 1:11PM (MST)
Trying to reply to post.
URL to post and URL currently being displayed in URL bar.

All feedback would be greatly appreciated.





Title: Re: Computer Hope Running Slow
Post by: michaewlewis on July 08, 2008, 02:15:18 PM
1:13pm PST, slow loading trying to go into new replies to my posts from forum root

I noticed that we set a new record today, 981 users online. Maybe we need a newer server and/or more bandwidth speed..... ???
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 08, 2008, 02:21:49 PM
1:13pm PST, slow loading trying to go into new replies to my posts from forum root

I noticed that we set a new record today, 981 users online. Maybe we need a newer server and/or more bandwidth speed..... ???
I missed it again....
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 08, 2008, 02:41:24 PM
If the server was reaching a limitation the ISP would of handled it they've got several triggers setup to warn them if capacity has been met and/or exceeded. Bandwidth is also definately not an issue. Which is why this issue is tricky. I've been trying a few things and noticed I've been able to duplicate the issue when I've got old forum searches taking place so going to try creating an index file later tonight to see if that helps things.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 08, 2008, 03:58:25 PM
It seems like I missed it again.  Thats why I wanted to have some of my ideas in play so that this wouldnt happen but I dont think it would be able to prevent this.  I had a feeling this would happen any how so I'll try an take notice if I can.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 04:17:14 PM
Quote
I noticed that we set a new record today, 981 users online
WOW!
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 04:24:01 PM
Around 3PM PST - getting double email notifications about very same post.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 08, 2008, 04:35:28 PM
Around 3PM PST - getting double email notifications about very same post.
Anyone else get this? I'd imagine it was a fluke. But let me know if it keeps happening.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 04:39:04 PM
It may be Comcast, as well. It happened to me just once before.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 04:42:45 PM
3:42 PM PST - takes 30 sec to load this page: http://www.computerhope.com/forum/index.php/topic,60663.0/topicseen.html
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 04:45:08 PM
3:44 PST - takes 30 sec to load: http://www.computerhope.com/forum/index.php?action=unread;start=25
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 08, 2008, 04:48:05 PM
Thanks I'm going to collect all feedback and put it in the original post so the ISP can easily find results.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 08, 2008, 06:18:08 PM
PC's maybe gast but it takes time to process info.
Title: Re: Computer Hope Running Slow
Post by: patio on July 08, 2008, 09:46:15 PM
PC's maybe gast but it takes time to process info.
HuH ? ?
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 08, 2008, 09:47:04 PM
Surprisingly I haven't had any site problems today...
Title: Re: Computer Hope Running Slow
Post by: Broni on July 08, 2008, 09:54:21 PM
Quote
HuH ? ?
As always, he said it in Squallish. ;D
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 12:11:44 AM
No, not really my colors are badly messed up I really cant say what I typed at times.
Title: Re: Computer Hope Running Slow
Post by: michaewlewis on July 09, 2008, 09:13:09 AM
so what did you really mean to say? ???
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 09, 2008, 09:16:15 AM
7/9/08, 0855 MDT, approx 2 min wait after clicking on 'Reply' button on thread: http://www.computerhope.com/forum/index.php/topic,60934.msg386801.html#msg386801.

Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 10:22:41 AM
Thats pcs are fast but it takes time to process information.
Title: Re: Computer Hope Running Slow
Post by: michaewlewis on July 09, 2008, 10:34:23 AM
and why did you feel the need to say it? what's that got to do with anything? :-\ ???
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 10:41:08 AM
Mite be the reason for some people  :-X
Title: Re: Computer Hope Running Slow
Post by: michaewlewis on July 09, 2008, 10:48:45 AM
you saying I have a slow computer? :P
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 09, 2008, 10:58:16 AM
7/9/2008, 1054 MDT, approx 15 second wait after clicking on 'notify moderator' at: http://www.computerhope.com/forum/index.php/topic,60962.0.html
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 12:47:30 PM
Posting took 23.125 seconds according to Fasterfox.
(note: I use it only for the timer, everything else is set to default  ;)).

7/9/2008 1:53pm CDT
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 01:09:20 PM
Overall slowness. Fasterfox says 75 seconds.

2:09pm CDT
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 01:38:37 PM
Still happening. 2:38pm.

153
seconds to post. I tried opening other websites and they were fine.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 09, 2008, 01:41:37 PM
7/8/2008, approx 1335 MDT, took over (quit counting!) 2 min after clicking the post button to post to: http://www.computerhope.com/forum/index.php/topic,60934.0.html
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 02:52:52 PM
No,
7/8/2008, approx 1335 MDT, took over (quit counting!) 2 min after clicking the post button to post to: http://www.computerhope.com/forum/index.php/topic,60934.0.html

But heres one that will prove it.  That it is a problem.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 03:16:41 PM
No,
7/8/2008, approx 1335 MDT, took over (quit counting!) 2 min after clicking the post button to post to: http://www.computerhope.com/forum/index.php/topic,60934.0.html

But heres one that will prove it.  That it is a problem.
What NO?
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 03:43:18 PM
Yes, seemed like this page took two minutes to load looks like i'm subject to it.  5:41 east coast. July/9
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 04:43:32 PM
Hey, Carbon...
I can't use FasterFox to see page loading time, because it's not compatible with FF3, so, if you're using FasterFox, just to see load time, you may consider switching to Extended Statusbar: https://addons.mozilla.org/en-US/firefox/addon/1433 (A Statusbar with Speed, Percentage, Time and loaded size (like in Opera) )

[recovering disk space -- attachment deleted by admin]
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 09, 2008, 04:57:58 PM
Took all most 2:30 min sec to load this time 6:56
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 05:35:47 PM
Lol, Broni, do you spend your whole day going through the Firefox archive?  :D

Thanks again.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 05:46:31 PM
http://www.computerhope.com/forum/index.php/topic,60306.new.html#new
4:46 PST - posting reply - 37 seconds
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 05:53:32 PM
Thanks for all the additional feedback has been added to first post. Also some of the slowness today could be my generation of a search index. We'll see if that speeds anything up if it ever finishes. Goes real slow to help prevent the boards from getting overwhelmed.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 06:15:54 PM
Quote
do you spend your whole day going through the Firefox archive?
I check new add-ons nightly :)
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 06:32:51 PM
Quote
I check new add-ons nightly :)

Here I was thinking I was a hardcore advocate of Firefox. ;)
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 06:38:29 PM
<----- using Mozilla products, almost exclusively for last 15 years :)
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 06:43:49 PM
Quote
do you spend your whole day going through the Firefox archive?
I check new add-ons nightly :)
Sounds like something I used to do. That's what got me up to 70+ addons (most inactive)
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 07:53:08 PM
Attempting to create a custom search index failed. However, was able to create a full search index. So right now the old search found on the bottom of every page for those of you who still use it now uses a index instead of querying the full database for each search.

If you're noticing bad search results on this engine let me know. Hopefully this will also speed the forums up a little more. Still report problems though if you're still encountering them.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 08:04:34 PM
Ugh, just got another some slow response, which I added to the first post. So obviously not the search queries that are causing this. Going to take the forums down tonight to run some additional maintenance. Will create a new post.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 10:19:27 PM
http://www.computerhope.com/forum/index.php?topic=61010.new;topicseen#new
9:19 PM PST - 22 sec
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 10:36:11 PM
9:35 PM PST:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

...for about 2-3 minutes
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 10:36:43 PM
11:30 - 11:35PM CDT

Tried to open Unread Posts. It was at about 30 seconds when I clicked Home to report it and got the following message:
(http://www.fileupyours.com/files/151662/chwarning.bmp)

To be honest, this isn't the first time I've seen that.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 09, 2008, 10:36:58 PM
Hey Broni, same catch.

EDIT: still running slow (11:30 - 11:46)
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 10:38:39 PM
Yeah got the same thing. Seemed to happen when I was logging into the MySQL server, which is real strange. But the MySQL server is still trying to load the login page? I swear it's got to be something up with the server.

However, I'm going to put in a support request with SMF to see if they have recommendations and also contact ISP again. Although at this time of night I'd imagine no MySQL admin is available so will probably have to wait until tomorrow for further troubleshooting on the server end.

Thanks again for status updates.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 10:44:36 PM
Got a hold of the ISP support agent had been noticing that the MySQL was getting hit with something. So something is up with server. They're looking into it now and if can't get it properly up again will be getting admin to check it out.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 10:48:09 PM
That's good. Maybe with all these reports in this thread, we can get somewhere.

Quote
still running slow
Normally, here, pages load in 1-2 sec, right now, it takes 5-10 sec
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 10:49:36 PM
Agreed. And right now there should be no excuse because the forums are slow at this moment.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 09, 2008, 11:13:03 PM
http://www.computerhope.com/forum/index.php/topic,61026.msg387214.html#msg387214
10:22PM PST - page loads 1:01min
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 09, 2008, 11:26:17 PM
MySQL server up and running however does not appear to have resolved the issue. SMF request has been made we'll see if anything happens on it.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 10, 2008, 03:03:57 AM
He really shouldnt, should just walk in an say I have problem an they reply yes sir well look at it.
Title: Re: Computer Hope Running Slow
Post by: patio on July 10, 2008, 08:59:24 AM
<----- using Mozilla products, almost exclusively for last 15 years :)

I still run Netscape 4.5 on the workbench machine....last solid ver. before it spun over to AOHell and Mozilla was founded.....
It has a built in web page builder that works very well.
 ;)
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 10, 2008, 10:38:19 AM
7/10/2008, 1034 MDT, approx i min 'fetching preview' here: http://www.computerhope.com/forum/index.php?action=post;quote=387382;topic=60968.0;num_replies=3;sesc=42f7b1d0361c784586527d243dc7493b#top
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 10, 2008, 10:39:42 AM
7/10/2008, 1035 MDT, > 1 min after clicking on Post button: http://www.computerhope.com/forum/index.php?action=post;quote=387382;topic=60968.0;num_replies=3;sesc=42f7b1d0361c784586527d243dc7493b#top
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 10, 2008, 11:19:57 AM
7/10/2008, 1118 MDT, approx 81 seconds for topic to load: http://www.computerhope.com/forum/index.php/topic,59990.0.html
Title: Re: Computer Hope Running Slow
Post by: squall_01 on July 10, 2008, 01:45:40 PM
Seems like it took two minutes to load this 3:44 july,10
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 10, 2008, 01:50:01 PM
2:48PM CDT  -  12 seconds to load reply page.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 10, 2008, 01:54:04 PM
its 5 secs yesterday it over 5 mins probaly my end though
Title: Re: Computer Hope Running Slow
Post by: Broni on July 10, 2008, 05:52:33 PM
Since 2PM PST, until now, all loads fine. Max. time 10 sec (couple of cases).
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 10, 2008, 05:55:24 PM
6:55PM CDT

Over a minute to view PM's
Title: Re: Computer Hope Running Slow
Post by: Broni on July 10, 2008, 05:56:32 PM
Grrrrrr....I was too happy...
http://www.computerhope.com/forum/index.php/topic,61043.0/topicseen.html
1:42 min
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 10, 2008, 09:17:36 PM
7/10/2008, 2114 MDT, approx 1 min to post reply
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 10, 2008, 09:24:29 PM
10:23 CDT 20 seconds to load page.
Title: Re: Computer Hope Running Slow
Post by: Soviet_Genius on July 11, 2008, 08:40:08 AM
ITS THE RUSSIANS LOL  ;D
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 11, 2008, 10:03:45 AM
7/11/2008, 1000 MDT, appprox 30 sec to post reply here: http://www.computerhope.com/forum/index.php/topic,60742.0.html
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 11, 2008, 03:34:42 PM
4:34PM CDT    20 Seconds

Opening a topic
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 11, 2008, 09:21:05 PM
10:18PM CDT 20 seconds.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 11, 2008, 09:27:26 PM
I took 2.406s to load the forums today
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 12, 2008, 12:23:59 PM
14 seconds

1:22PM CDT.

Loading recent topics.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 12, 2008, 07:28:51 PM
For last hour, number of pages load pretty slow....8-10 sec.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 12, 2008, 08:35:56 PM
Talk about slow!

260
seconds then
Quote
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Then 58 seconds to load CH Home.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 13, 2008, 11:24:56 AM
http://www.computerhope.com/forum/index.php/topic,61268.new.html#new
19 sec to reply.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 13, 2008, 11:26:20 AM
6 seconds to open that link.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 13, 2008, 11:32:24 AM
Picky this morning?
6 sec is not that bad....
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 13, 2008, 11:38:35 AM
Picky this morning?
6 sec is not that bad....
Two reports on the same page means something, doesn't it?
Title: Re: Computer Hope Running Slow
Post by: Broni on July 13, 2008, 11:44:07 AM
Touchy, too?.....LOL
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 13, 2008, 02:24:10 PM
7/13/2008, 1420 MDT, 15 sec to go to 'Microsoft Windows' forum from http://www.computerhope.com/forum/index.php/topic,60867.0.html#bot
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 13, 2008, 02:26:56 PM
It took 10 seconds to go from page 1 from page 2 on the Other forum
Title: Re: Computer Hope Running Slow
Post by: Broni on July 13, 2008, 02:29:43 PM
http://www.computerhope.com/forum/index.php/topic,61279.new.html#new
21 sec to reply.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 13, 2008, 02:30:20 PM
...and right here....13 sec to reply.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on July 18, 2008, 04:42:38 PM
Well after working with ISP and SMF unfortunately at this point in time there isn't much that can be done. What we believe is the issue is that the MySQL server is being shared with other clients and Computer Hope services so it's possible that when one or more of these are going with the forums at the same time that it's causing time-out issues.

Thankfully the issue isn't too bad (yet) and hopefully by the time it starts to become more of an issue I'll have the forums moved over to a dedicated server(s).

For the time being thanks for all the feedback and help.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 18, 2008, 05:51:23 PM
Today, at least here, it's been the worst day since a long time.
It takes some pages 20-60 sec to load.
For instance, just right now, it took 47 sec to load this:
http://www.computerhope.com/forum/index.php/topic,61710.new.html#new
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 18, 2008, 09:04:08 PM
Earlier today when I got home, CH was soooo slow so I went to Toys R Us and got Apples to Apples.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 18, 2008, 09:07:59 PM
It's better for maybe last hour, but a whole day was horrible, and I've been here since very morning.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 18, 2008, 09:22:41 PM
yeah this morning was horrible what could be causing this?
Title: Re: Computer Hope Running Slow
Post by: Broni on July 18, 2008, 09:24:50 PM
Look, Nathan has been working on this issue with his ISP for last couple of days....that's all I know.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 18, 2008, 09:30:29 PM
I'm just glad he's trying. Otherwise, he might scare us away.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 18, 2008, 11:09:47 PM
7/18/2008, 2307 MDT, ≈60 seconds to log in.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 19, 2008, 08:16:32 PM
Still posting, are we?

9:15 PM CDT

Over 30 seconds to open pages.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on July 20, 2008, 01:33:37 PM
7/20/2008, 1328 MDT, ≈2 minute wait after clicking on a topic in Hardware, then 'Connection Reset' message, clicked 'Try Again,' waited another 30sec +/- before CH came up.

1332 MDT - ≈40 sec "Fetching Preview" on this reply.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 22, 2008, 11:02:06 AM
CH has been a bit sluggish this morning. I can handle it though.....
I just hope I don't pull out all my hair...
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on July 22, 2008, 11:55:45 AM
U GGGGHHH!!! I cant take the lag
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 22, 2008, 07:46:34 PM
40 seconds  :'( :'(
Title: Re: Computer Hope Running Slow
Post by: Broni on July 22, 2008, 08:13:24 PM
http://www.computerhope.com/forum/index.php/topic,61969.0/topicseen.html
46 sec
Title: Re: Computer Hope Running Slow
Post by: Broni on July 22, 2008, 08:48:33 PM
http://www.computerhope.com/forum/index.php?action=unread;start=0
43 sec
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 22, 2008, 08:51:48 PM
Same Same.
Title: Re: Computer Hope Running Slow
Post by: Broni on July 26, 2008, 09:41:47 PM
Glad to report....been on here since 4PM....no hiccups.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 26, 2008, 09:42:31 PM
Same. I haven't noticed any slowness.....ever since I got back to HK  ???
Title: Re: Computer Hope Running Slow
Post by: Broni on July 26, 2008, 09:44:20 PM
HK?
Title: Re: Computer Hope Running Slow
Post by: patio on July 27, 2008, 09:40:05 AM
Hari Kari...
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on July 27, 2008, 09:46:37 AM
Hong Kong, LOL

Wiki-Answers:
Hari kari, also known as sepuku, is an ancient form of ritual suicide that defeated samurai, or those whose shame was 'too unbearable' would use to restore their honor in death.

Interesting....
Title: Re: Computer Hope Running Slow
Post by: Broni on July 27, 2008, 09:48:16 AM
I thought, it was hara-kiri....:)
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 05, 2008, 09:46:24 AM
Hate to be the one to resurrect this topic but does anyone else feel any slowness today?
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 05, 2008, 11:39:12 AM
Yeah - from time to time; 1136 MDT, ≈20 sec to post a reply.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on August 05, 2008, 01:57:07 PM
It's still on the top of my to do list so have no worries about resurrecting this thread. I'm trying to get it resolved, but I think the primary issue is that the forums are currently being ran on a server that's a shared server and that other MySQL scripts that are running at the same time as your requests on the forum is what is slowing down the forum. Working with ISP with getting a dedicated server and/or better setup.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 05, 2008, 02:23:06 PM
Not complaining, just informing :)
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 05, 2008, 08:54:58 PM
Not complaining, just informing :)
I see........ :P
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 05, 2008, 09:34:05 PM
Okay - just took ≈10 sec to come here! Oh, the irony! 2132 MDT
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 07, 2008, 11:59:15 AM
Very slow all morning (MDT), 8/7. Many waits >15 sec, and a 1 min +/- wait to access the site.
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on August 07, 2008, 01:12:51 PM
Internet explorer seems to be faster with this site.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 07, 2008, 04:14:08 PM
Internet explorer seems to be faster with this site.
I''d rather wait 5 min and use FF :)
Title: Re: Computer Hope Running Slow
Post by: Broni on August 07, 2008, 06:18:23 PM
Well said :)
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on August 07, 2008, 06:22:54 PM
Internet explorer seems to be faster with this site.
I''d rather wait 5 min and use FF :)

That or get the new SuperDuper internet explorer Tab Addon!!!!!!111!!11!11


ITS LIKE INTERNET EXPLORER IN FIR3fOX!!111!!!
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 07, 2008, 08:08:14 PM
ITS LIKE INTERNET EXPLORER IN FIR3fOX!!111!!!
Can't wait ::)
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 12, 2008, 11:38:30 AM
Lots of slowness 8/12, between 0930 and 1130 MDT. Multiple 15-30 sec "waiting for CH."
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 25, 2008, 09:24:06 AM
Here I go reviving this topic again.

Just had this (11:15PM HKT):
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

Actually, ComputerHope has been running a bit sloppy for a few days now, don't know if it's just me or anyone else...
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 25, 2008, 09:33:09 AM
Not just you. Yesterday, 8/24 had several 30 - 60 sec "stalls"; same this morning.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 25, 2008, 09:34:43 AM
Ok, good.

I thought it was the result of the recent typhoon/hurricane. I don't want Mother Nature snooping around and killing my internet.  ::)
Title: Re: Computer Hope Running Slow
Post by: fireballs on August 25, 2008, 09:50:39 AM
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

I got that a couple of times the other day, don't remember when sry.

FB
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 25, 2008, 09:52:37 AM
It's all right FireBalls. As long as I'm not hallucinating :P

Anyways, good night. You guys have my night shift.  ;)
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 26, 2008, 08:40:58 AM
10:30 to 10:40 HKT

Unable to access forums. :(
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 26, 2008, 11:05:44 AM
Wow - hope that you didn't suffer from any withdrawal symptoms! :)

Okay, been sluggish for me all morning - 8/26.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on August 26, 2008, 05:38:17 PM
Sorry guys for the slowdowns. I am continuing to see what I can personally do. But at this point the issue is in my ISP hands. Still a work in progress, but the issue is not forgotten.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 26, 2008, 05:53:38 PM
Sorry guys for the slowdowns. I am continuing to see what I can personally do. But at this point the issue is in my ISP hands. Still a work in progress, but the issue is not forgotten.
Do you want us to keep this topic alive?
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on August 27, 2008, 09:21:21 AM
Argh the slowness will be the death of me.  :'( :'(
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on August 27, 2008, 10:58:23 AM
Quote
Do you want us to keep this topic alive?

It's being looked at so really no additional feedback is needed at this point.

Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 27, 2008, 11:06:55 AM
Got it. Thanks.
Title: Re: Computer Hope Running Slow
Post by: merlin on August 27, 2008, 03:40:33 PM
If persons clean out the trash from their pc ,this problem may be adverted.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 27, 2008, 04:00:01 PM
If persons clean out the trash from their pc ,this problem may be adverted.
And this is apropos of what?
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on August 27, 2008, 04:09:16 PM
If persons clean out the trash from their pc ,this problem may be adverted.
And this is apropos of what?

He's been warned about making this post that doesn't relate to this topic.
Title: Re: Computer Hope Running Slow
Post by: itsupportcell on August 27, 2008, 09:52:54 PM
Hi,

Now it is opening at a lightening speed.I am not facing any problem in opening the site.

Regards
Susan
[link removed]
Title: Re: Computer Hope Running Slow
Post by: drmsucks on August 27, 2008, 09:58:29 PM
Thanks, Susan, but, as you can see from the quote below, this thread is all but closed.

Quote
Do you want us to keep this topic alive?

It's being looked at so really no additional feedback is needed at this point.


Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 04, 2008, 06:16:45 PM
Unlocking and reviving this post for some additional testing.

At the suggestion of Zylstra I'm going to try to enable SMF persistent connection to see if it helps with the performance of the forums and some strange issues I've been encountering with chat. Please make posts on this thread if you're still seeing slowdowns and at try to describe the slowdowns to the best of your ability, e.g. what time it happened with your time zone and what you were doing.

If this doesn't help or makes things worse will be going onto next step and attempting to convert the SQL database from 4.x to 5.x.

Thanks.



Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 04, 2008, 06:29:18 PM
Ok. Scratch that idea, server definately did not like it.  :o Sorry about that for those users who were disconnected and ran into other connection related issues. Guess I'll take the next step and convert the databases in the upcoming days.

Re locking topic
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 04, 2008, 07:03:23 PM
Although this topic is locked, I would just like to mention that I was talking with Saviour the other day on the Chat and something happened, not sure what, but I lost connection and computerhope wouldn't respond for a few minutes.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 04, 2008, 07:47:59 PM
Although this topic is locked, I would just like to mention that I was talking with Saviour the other day on the Chat and something happened, not sure what, but I lost connection and computerhope wouldn't respond for a few minutes.
Yeah it's happening a lot, still working on the cause of the issue and if determined a resolution. Seems to happen most often after sitting in the chat on inactivity and then trying to start again.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 06, 2008, 02:28:54 AM
I've successfully converted and copied over the database to the MySQL 5.0 server. Hopefully this should speed things up more. Still working on the chat, believe it's still pointing to the 4.1 MySQL server. This is still a shared server, however according to the admins not hammered as hard so may help resolve the slowdowns that sometimes occur on the forums and also resolve the chat issue (once moved over) at the same time.

I'm unlocking this thread again, please report good/bad feedback you're experiencing while on the forums.

p.s. There was a mix-up with the database naming scheme, so it's likely that I'll have to take down the site again when I can get a hold of the SQL admin Monday. Until then test away. Appart from the site going into maintenance mode sometime Monday you shouldn't notice anything else.

Update:
Really confusing how the chat handles the SQL database, so just re-ran install to make sure it's using 5.0 database, although still not 100% sure if it is or not since Carbon remains in the chat even after moving servers. I don't think he'd remained logged in...

Update2:
Just ran a optimization on the forums at 3:16-3:20am (MST) during this time the forums did go unresponsive. This is actually ok and wasn't an issue with the new server. Sorry for those who were online and had to experience this short downtime.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 06, 2008, 04:07:40 AM
Sorry about remaining in the Chat, Nathan. I accidentally left it on when I went to my Drum Lesson.

So...Did I become a Lab Rat during that time? :P

So far so good, BTW
Title: Re: Computer Hope Running Slow
Post by: !~*:.Pink Floyd.:*~! on September 06, 2008, 07:30:49 PM
My Connection has been really fast today

Its just that I cant connect to the chat.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 08, 2008, 04:57:33 AM
My Connection has been really fast today

Its just that I cant connect to the chat.
Are you using the link on the main home page? What's happening when you're attempting to connect? Finally, what browser are you using?
Title: Re: Computer Hope Running Slow
Post by: Broni on September 08, 2008, 09:31:35 AM
While replying:
http://www.computerhope.com/forum/index.php?action=post2

Quote
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 08, 2008, 09:36:20 AM
Opened three tabs from Unread Topics and got the same thing.
Title: Re: Computer Hope Running Slow
Post by: Broni on September 08, 2008, 10:05:30 AM
Posting: http://www.computerhope.com/forum/index.php/topic,65702.new.html#new
17sec
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 08, 2008, 10:14:03 AM
Have gotten two of these while clicking on topics, 9/8 AM, FF3:
(http://i339.photobucket.com/albums/n469/drmsucks/untitled.jpg)

and multiple resets:
(http://i339.photobucket.com/albums/n469/drmsucks/untitled2.jpg)
Title: Re: Computer Hope Running Slow
Post by: Broni on September 08, 2008, 10:26:09 AM
http://www.computerhope.com/forum/index.php?action=notify;topic=65341.0
20sec to load.
Title: Re: Computer Hope Running Slow
Post by: kpac on September 08, 2008, 10:46:16 AM
http://www.computerhope.com/forum/index.php?action=notify;topic=65341.0
20sec to load.

Just now?

Everything had been fine for me with weeks...... ???
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 08, 2008, 12:03:41 PM
Multiple 10 - 90 second delays navigating on 9/8, AM MDT.

When clicking on Reply in this topic at 1200, waited 90 seconds - still no Reply box.
Title: Re: Computer Hope Running Slow
Post by: Broni on September 08, 2008, 12:39:00 PM
It's really bad. 50 sec to send PM.
Errors loading pages....
Title: Re: Computer Hope Running Slow
Post by: computeruler on September 08, 2008, 01:34:51 PM
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

just got that 1s refreshed it was good then got it again
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 08, 2008, 04:26:33 PM
1624 MDT, couldn't connect to CH for about 2 minutes

"Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later. "
Title: Re: Computer Hope Running Slow
Post by: Broni on September 08, 2008, 05:07:22 PM
Horrible, horrible....same as drmsucks
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 08, 2008, 05:18:43 PM
Ok. Thanks all for the additional feedback. Guess I'll need to start the process of setting up a dedicated server. Closing topic again since I'm aware issues still exist and I'm working on it.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 09, 2008, 08:13:54 AM
I know this topic is locked (again....) but I have been experiencing so much slowness today.

Also got this a couple of times:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

I don't know if this post will help at all, but I felt like I should mention it.
Title: Re: Computer Hope Running Slow
Post by: Zylstra on September 09, 2008, 08:13:20 PM
Ok. Thanks all for the additional feedback. Guess I'll need to start the process of setting up a dedicated server. Closing topic again since I'm aware issues still exist and I'm working on it.
I realize its locked as well, but I wanted to add;
It may be a good idea to ask your hosting provider about different dedicated server packages... since you probably dont need a mega server like a lot of dedicated users use, you just need something that's not overloaded.
I would think they would offer different levels of computing power for dedicated servers.

Also, as a temporary solution to just reduce load times, you might consider doing maintenance on attachments, since attachments are part of a permissions group which has to be queried first, and even disabling attachments.

7:07PM September 09, 2008
"Network Timeout"
My last two posts before this had connection issues as well.

Edit: When I posted this post, I also had issues with network timeouts.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 10, 2008, 04:04:47 AM
Unlocking topic again.

Web host got their SQL expert to look at the database and apparently SMF is indexing a lot of empty databases and he indicated that this spot of SMF was the biggest bottleneck and could be causing a lot of slowdowns. So, please post any slowdowns you encounter again after this post has been made and try to get as specific as possible on what you were doing, what time you were doing it, length of delay, etc.

Thanks again. I and my webhost haven't given up on this yet.

Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 04:09:28 AM
Lets hope all goes well....eventually....
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 05:01:04 AM
Not sure if it was my end or not but I had troulbe going any where here.  It kept saying something about connectivety, also wondering why this is being unlocked an locked. 
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 10, 2008, 05:17:59 AM
Not sure if it was my end or not but I had troulbe going any where here.  It kept saying something about connectivety, also wondering why this is being unlocked an locked. 

Guessing it's something on your end because everything looks fine here. If it continues please post the actual error message you're getting; "something about connectivity" doesn't really tell me too much.

It's getting locked and unlocked because when I'm working on it and got all the feedback I've needed there is no need for users to continue posting problems they're encountering.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 05:27:27 AM
That explains alot, I will just thought you probably knew about it.
Title: Re: Computer Hope Running Slow
Post by: fireballs on September 10, 2008, 05:30:44 AM
i don't know if you were working on it at the time but i got the:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

for fairly long periods between 18:00 - 21:00 BST

FB
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 10, 2008, 05:39:51 AM
Ok thanks FB, but lets see if anything happens after this post I made earlier so in other words anything today or in the future.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 06:27:35 AM
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.


8:26PM HKT

About 1 minute. Been acting a bit sluggish for about 30 minutes beforehand.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 09:15:18 AM
Exactly the same thing again.

11:15 HKT - Viewing Unread Topics.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 09:22:42 AM
Exatly what I got not sure of the time but that happened to me like five or so times an I even opened new pages. 
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 10, 2008, 09:28:11 AM
9/10

0925 MDT

"Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later. "

For approx 30 seconds.
Title: Re: Computer Hope Running Slow
Post by: evilfantasy on September 10, 2008, 09:31:24 AM
Still happening when I try to go from page 11 to page 12 in this topic.

Sorry, SMF was unable to connect.....

Edit: Finally got to the next page. 4 tries and then about a 10 second page load. My connection is fast, usually pages load immediately.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 09:33:01 AM
Replying and just getting here I got the Connection Problems message again.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 09:33:48 AM
ditto Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 09:42:03 AM
And again...........
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 10, 2008, 09:43:00 AM
9/10

0940 MDT

Approx 45 seconds to post reply here: http://www.computerhope.com/forum/index.php/topic,65877.0.html
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 09:48:34 AM
not sure why where getting these, nathian knows but it seems like loading pages are slow too.  I'm on a faster connection too.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 10, 2008, 10:01:24 AM
Hey All - I think that he needs the time reported.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 10:02:52 AM
Hey All - I think that he needs the time reported.
There is a time above your post, but I agree.  :-X
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 10, 2008, 10:05:00 AM
Hey All - I think that he needs the time reported.
There is a time above your post, but I agree.  :-X
He needs the time of the malfunction.
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 10, 2008, 10:23:07 AM
Mine occured at 11:33 but I agree with carbon an you.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 10, 2008, 11:37:33 AM
9/10

1131 MDT

Approx 35 sec to reach CH from clicking on an email notification link.

9/10

1132 MDT

Approx 45 sec after clicking on "Other" forum topic. Unable to connect error.
Title: Re: Computer Hope Running Slow
Post by: pcwizard on September 10, 2008, 12:27:48 PM
Just to have my input as well whilst I'm here!

I had slow connection issues today and @ 19.30 GMT with an error page claiming:

"Connection Problems

Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."

I've been getting this around 8 out of ten times when clicking on forum links.  :'(
Title: Re: Computer Hope Running Slow
Post by: Broni on September 10, 2008, 06:14:38 PM
I came home about an hour ago, and so far, so good. I keep my fingers crossed :)
Title: Re: Computer Hope Running Slow
Post by: Broni on September 10, 2008, 06:45:13 PM
I spoke too soon:
Quote
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 10, 2008, 08:37:50 PM
10:35 for about 30 seconds.

Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 10, 2008, 11:54:07 PM
Ok, I think that information will suffice for now, thank you everyone who gave their feedback on issues they encountered. I'll see if anything further can be done. SMF 1.1.6 was also recently released so will be updating to that too soon and that may also help. Although from the looks of the patch notes looks as if it's mainly security related.
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 11, 2008, 03:11:29 AM
Wow, the forum is currently using 1.1.6.   :o
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 11, 2008, 05:09:59 AM
Keeping everyone in the loop

Web host is suggesting converting MySQL database tables to InnoDB, which from what I read in the below SMF thread has helped a lot of uses who have bigger forums. I'm not set in stone in doing this yet until I get a few more questions answered. But be prepared that if I'm satisfied that I'll be attempting to convert tables this weekend.

http://www.simplemachines.org/community/index.php?topic=259843.0

Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 11, 2008, 10:05:25 AM
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

3 minutes.  :o
Title: Re: Computer Hope Running Slow
Post by: kpac on September 11, 2008, 10:43:26 AM
Wow, the forum is currently using 1.1.6.   :o

How do you know? On the bottom of every page? SMF 1.1.4 for me.... ???
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 11, 2008, 10:05:14 PM
Wow, the forum is currently using 1.1.6.   :o

How do you know? On the bottom of every page? SMF 1.1.4 for me.... ???

They're actually 1.1.5 but issue with version reporting after I installed the flash chat mod. Under works, but you're correct all users should be seeing that 1.1.4 is being used.
Title: Re: Computer Hope Running Slow
Post by: Zylstra on September 11, 2008, 10:41:25 PM
Wow, the forum is currently using 1.1.6.   :o

How do you know? On the bottom of every page? SMF 1.1.4 for me.... ???

They're actually 1.1.5 but issue with version reporting after I installed the flash chat mod. Under works, but you're correct all users should be seeing that 1.1.4 is being used.
Did you ever do a detailed version check to see what exactly is reporting the old version?
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 11, 2008, 11:40:53 PM
Quote
Did you ever do a detailed version check to see what exactly is reporting the old version?

Yep it's actually a bug, all my files (before 1.1.6) showed properly as the latest file, but yet the forums still reported it as 1.1.4 after flashchat mod. I still need to uninstall this mod, just yet another thing that's on the list of things to do. :)
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 11, 2008, 11:54:45 PM
Update:

Continuing my work on resolving the forum performance issues. I've decided instead of tweaking and trying to resolve lagging issues to move to a dedicated server. After doing some research and contacting a few of the companies I've decided to go with DedicatedNow (http://www.dedicatednow.com/). I'll be purchasing the server I need and be setting it up over the weekend. If everything goes without a hitch I'd hope to have the new server up and going by the beginning of next week.

Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 12, 2008, 12:28:30 AM
Update:

Continuing my work on resolving the forum performance issues. I've decided instead of tweaking and trying to resolve lagging issues to move to a dedicated server. After doing some research and contacting a few of the companies I've decided to go with DedicatedNow (http://www.dedicatednow.com/). I'll be purchasing the server I need and be setting it up over the weekend. If everything goes without a hitch I'd hope to have the new server up and going by the beginning of next week.


Thank you - the forum performance the last few days has been a bit exasperating :)

Is there any way to help "kick in" for the new server? - I'd be willing.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 12, 2008, 12:48:14 AM
Quote
Is there any way to help "kick in" for the new server? - I'd be willing.

I appreciate the offer but the help you and everyone else is offering on the forums is plenty of help. Financially, even with the new server setup I should be fine. Also Computer Hope is a SCorp so I file the server fees as a tax write-off.

Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 12, 2008, 09:36:11 AM
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

*pulls out hair*
Title: Re: Computer Hope Running Slow
Post by: kpac on September 12, 2008, 09:42:54 AM
You might all find something wrong with what I'm about to say, but anyway....

For me, Computer Hope has never been quicker, and it has been a long time since I got...

"Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."

 ???
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 12, 2008, 10:29:41 AM
And again for about 5 minutes.

I don't get it. It was fine the entire day up to now...
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 12, 2008, 10:45:18 AM
Quote
Is there any way to help "kick in" for the new server? - I'd be willing.

I appreciate the offer but the help you and everyone else is offering on the forums is plenty of help. Financially, even with the new server setup I should be fine. Also Computer Hope is a SCorp so I file the server fees as a tax write-off.


S Corp probably a good idea. But, an Income Statement has two sides to it :) Just thought I'd ask.
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 12, 2008, 10:46:09 AM
I don't get it. It was fine the entire day up to now...
I just got on ;D
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 12, 2008, 10:47:03 AM
I don't get it. It was fine the entire day up to now...
I just got on ;D

Are you mocking me? :P :P
Title: Re: Computer Hope Running Slow
Post by: squall_01 on September 12, 2008, 10:47:12 AM
You might all find something wrong with what I'm about to say, but anyway....

For me, Computer Hope has never been quicker, and it has been a long time since I got...

"Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."

 ???

got it again like six minutes ago
Title: Re: Computer Hope Running Slow
Post by: drmsucks on September 12, 2008, 11:47:46 AM
Are you mocking me? :P :P
Nope - good night!
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 16, 2008, 08:00:43 AM
I know this is locked (again) but ComputerHope was fine last night......tonight it is absolutely horrible (at my end at least).

For the past two hours, I have been getting the SMF Connections Problem message and navigating the forum takes ages.

Any reason why it happens only at night here?  :(

[Keeping it locked, but if anyone wants to drop a word here, I will unlock it]
Title: Re: Computer Hope Running Slow
Post by: Carbon Dudeoxide on September 17, 2008, 12:58:01 AM
Note : Drmsucks sent me this last night. (I just got it)

Quote
Saw your post in the forum. It is basically unusable this morning, 9/16, 1000 - 1030 MDT - slow connections, no connections, etc.
Title: Re: Computer Hope Running Slow
Post by: Computer Hope Admin on September 17, 2008, 02:01:25 AM
Aware of the issue. Been working on setting up dedicated server.
Title: Re: Computer Hope Running Slow
Post by: patio on September 17, 2008, 06:58:51 PM
This threads been opened and locked more than my convertible this entire summer....

            ;D