Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: ECartman2007 on August 08, 2008, 06:35:49 AM
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I was working on a computer for a co-worker and she got the infamous AntiVirus 2008 rouge program. She is running Windows XP. I dealt with an eariler version of it on a different computer and had no problems removing it then. This time however was different. Last time was just a matter of deleting the files in Safe Mode and that was that. This time I had to edit the registry and use Spybot to get rid of the rest (plus Zango and other stuff). I found a site and only deleted the registry values associated with Vista AntiVirus 2008. Now it's worse off than ever. explorer.exe won't start up on its own, at all. All that shows is the desktop background. I have to manually load explorer.exe through the task manager. The same goes for Safe Mode, I have to manually load explorer.exe. I also keep getting userinit.exe errors when it boots (0xc0000005), rundll32.exe (same error code) errors whenever I want to open something up (My Computer, Control Panel) and when I want to run the Firefox setup, it extracts the files then crashes. Any ideas on what the problem may be or how I can fix it will be greatly appriciated.
Thanks
Cartman
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I hope you had the foresight to backup the registry before screwing around with it. Even when following instructions online, it's very easy to screw up the registry and it's quite possible that this is what happened. If you made a backup, I would suggest importing it. If not, then just skip that step, I guess. Either way, take a look at this post:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
Post the requested logs and we'll see if there's anything we can possibly do to help.