Computer Hope

Internet & Networking => Networking => Topic started by: infin8ty on August 13, 2008, 08:15:59 AM

Title: Internet is working, but software programs won't connect
Post by: infin8ty on August 13, 2008, 08:15:59 AM
Hi, I use Windows XP, and I recently tried to renew my McAfee Memebership.  When I started the download manager, it said it was unable to connect to the internet.  I then tried some other programs, and they won't connect either, including Napster, Itunes, Internet Explorer, etc.  The only thing that will connect to the internet is Firefox.  I tried resetting my wireless network multiple times, I tried plugging my computer directly into the router, I tried taking down the firewall, I tried adding the programs to the firewall exceptions list, I tried lowering the security on my internet options menu, I just don't know where to go from here.  I feel like I've tried everything and nothing works.  I even downloaded a new version of IE yesterday and that didn't work either.  Any suggestions?   :-\
Title: Re: Internet is working, but software programs won't connect
Post by: Spoiler on August 13, 2008, 10:36:11 AM
What is your setup like? Are you using cable or dsl?

You can try to unplug the modem and your router and shut your computer off.

Wait about 1 or 2 mins than plug your modem back in and wait 1 or 2 mins. Than plug your router back in and wait about 2 mins than boot your computer and see if you can get on the web....

Title: Re: Internet is working, but software programs won't connect
Post by: infin8ty on August 13, 2008, 11:02:07 AM
I'm using a cable modem.  I've tried turning everything off and back on, it didn't work. 
Title: Re: Internet is working, but software programs won't connect
Post by: Broni on August 13, 2008, 07:09:29 PM
Did you try to connect the computer straight to the modem, bypassing router?
Did you try Safe Mode with Networking?
Title: Re: Internet is working, but software programs won't connect
Post by: infin8ty on September 02, 2008, 07:48:40 PM
I resolved the problem by completely uninstalling and reinstalling internet explorer.  Thank you all for your help.
Title: Re: Internet is working, but software programs won't connect
Post by: Broni on September 02, 2008, 07:50:19 PM
Good going...thanks for posting back :)