Computer Hope

Software => Internet browsers => Topic started by: 1firetiger on September 22, 2008, 06:36:17 AM

Title: Can't Open My Internet Explorer
Post by: 1firetiger on September 22, 2008, 06:36:17 AM

I have Windows XP and I cant see any of my icons or open IE. I tried ctrl-alt-del and tried to open it that way but it still didnt work, my itunes will still work but I cant get on the net.  I'm thinkin i hav some kind of virus or something can someone help me.

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 22, 2008, 06:41:14 AM

What Operating System?

In Task Manager, can you start a process called explorer.exe and see what happens?

Title: Re: Can't Open My Internet Explorer
Post by: 1firetiger on September 22, 2008, 06:46:08 AM

that doesnt work either it says its not a explorer.exe

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 22, 2008, 06:48:00 AM

What's the error message?

Title: Re: Can't Open My Internet Explorer
Post by: 1firetiger on September 22, 2008, 06:51:14 AM

I have to get back with you to tell you exactly what it says but it says something to the effect that it cant open it because it doesnt exist, i want to use like a virus cleaner but i dont know how im going to do it

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 22, 2008, 06:58:39 AM

All right.

Can you get into Windows via Safe Mode (http://www.computerhope.com/issues/chsafe.htm)?

If so, I would start with our Virus Cleanup:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

Title: Re: Can't Open My Internet Explorer
Post by: 1firetiger on September 22, 2008, 07:10:50 AM

thanks ill try that and I'll reply tommorow morning around the same time

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 22, 2008, 07:11:57 AM

Good Luck!

Title: Re: Can't Open My Internet Explorer
Post by: 1firetiger on September 23, 2008, 06:35:00 AM

Hows it goin, I tried to open everything on safe mode but my icons still did not show up, it was jus a black screen and it said safe mode in each corner. and when i ctrl-alt-del and tried to open explorer.exe the error message said that it didnt exist, can you help me because I dont see how im going to get virus clean up stuff when I cant use the net, could I maybe use a flash drive

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 23, 2008, 06:58:03 AM

Use Safe Mode With Networking

Title: Re: Can't Open My Internet Explorer
Post by: 1firetiger on September 24, 2008, 06:31:57 AM

Hows it going this morning, I tried to open it using safe mode with networking but I still only got a black screen with safe mode on the corners.  And when i used ctrl alt del and tried to open explorer.exe it said windows cannot find..........  The crazy thing is is that I can still open itunes and it worked fine even syncing my ipod worked fine.  I also opened avg 7.5 and ran it and it picked up a trojan horse downloader.purityscan.Z which it deleted and WINDOWS\system32\drivers\etc\hosts and it said it changed that.  What else can I do because I would really like to have my icons and start menu back.

thanks

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 24, 2008, 07:03:09 AM

Hmmmm.....Perhaps you should look here and post the three logs:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

Title: Re: Can't Open My Internet Explorer
Post by: seodose on September 26, 2008, 01:30:59 AM

try Google Chrome its new browser from Google
seodose   ;)

Title: Re: Can't Open My Internet Explorer
Post by: Carbon Dudeoxide on September 26, 2008, 02:51:15 AM

Quote from: seodose on September 26, 2008, 01:30:59 AM

try Google Chrome its new browser from Google
seodose   ;)

Mind you that Chrome is still in Beta.

If you were to suggest a browser, Firefox is the way to go ;)