Computer Hope

Software => Internet browsers => Topic started by: expo on November 18, 2008, 02:43:10 PM

Title: Blank blue screen when clicking a "contact us" link
Post by: expo on November 18, 2008, 02:43:10 PM

New member here so bear with me...........

Lately, when I'm on a .com website and click the "contact us" button for more information, and it happens to be a link to a hidden email address, I get a blank blue screen pop up.   I can close the screen by right clicking the blank button on the bottom--then close--and it goes away.   

After that, if I right click the "contact us" box in the web site and click "copy" then it puts the hidden email address on the clipboard and I can manually paste it in my email.   

Is there a way I can go back to the way it used to be?

Edit---Now that I've seen some sample medium-blue screens in a search, the blue screen I get is lighter and more blue/green if that helps.

Title: Re: Blank blue screen when clicking a "contact us" link
Post by: Broni on November 18, 2008, 09:19:06 PM

What does the blue screen say?
What browser, version?

Title: Re: Blank blue screen when clicking a "contact us" link
Post by: expo on November 18, 2008, 09:36:28 PM

Happens with I.E and Firefox in Hotmail, Verizon and Gmail

Subject:  BLANK blue screen.....No wordee; no clickee

I hope I'm not the only one this happens to!

Title: Re: Blank blue screen when clicking a "contact us" link
Post by: Broni on November 18, 2008, 09:45:56 PM

Verify your Java version here: http://www.java.com/en/download/installed.jsp
Update, if necessary.
Uninstall all previous Java versions, through Add\Remove.